Immediate, Low-cost Remote Network Technical Support for Fayetteville, North Carolina Small Companies
For more than two decades, Progent has specialized in providing world-quality computer support to customers with small-business IT budgets. Progent has built a unique service system that includes a low-overhead, seamless virtual office network, custom online repair technology, a substantial team of engineers accredited in a broad range of technical practice areas, a Call Center service model that promotes efficiency and guarantees follow-through, a global group of on-line service experts, in-person service options for the majority of most zip codes in the U.S., and a corporate ethos committed to solving network problems in the least time and at the lowest cost to customers.

For mid-size and large companies, Progent can provide co-sourcing and project management support to add to the skills of your internal IT service group. Co-sourcing can save money and help meet schedules for major projects such as software programming, disaster recovery planning and testing, security audits, office consolidations, or technology migrations.

Progent can in addition provide the services of accredited consultants to help your company to plan and implement your cloud strategy.

Core IT Areas Supported by Progent for Fayetteville, North Carolina Business Networks
A Microsoft-certified Partner consulting firm with a large group of Cisco CCIE network infrastructure consultants and Apple accredited consultants, Progent provides emergency assistance and low-cost remote consulting to Fayetteville, NC small businesses for a wide array of computer technologies such as:

Support Delivery Alternatives for Fayetteville, North Carolina Companies
Progent has a variety of alternatives for providing small businesses and local governments with affordable computer services for technical support, consulting, and IT management. Progent's model for delivering computer support services is based on the Call Center operational structure common to big IT support organizations. Progent's Helpdesk Service Mechanism promotes rapid support, comprehensive activity documentation, dependable follow-up, and strict expense control for an array of IT service delivery modes that include remote repairs, on-premises support, and high-end consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's certified service experts can assist clients to troubleshoot and repair network issues without the cost or time loss of on-premises support visits. The experience of Progent's IT consultants makes it possible to handle most IT problems rapidly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent offers a streamlined, web-based registration procedure for new customers to accommodate emergency network problems and Progent bills by the minute with zero sign-up fees or minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out more information concerning Progent's remote computer support services.

  • Onsite Service
    Progent offers onsite technical assistance for signed-up clients in larger cities in the United States. Progent's on-site service technicians can work in tandem with Progent's online support experts to give small and midsize businesses the ideal combination: hands-on service technicians when you require them plus the on-line help of Progent's seasoned team of network consultants, security professionals, and business application developers. The response time for in-person support calls is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for onsite support. Learn more details concerning why to register for Progent's in-person computer service.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems. To learn more, see Online Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics. To learn more, refer to Progent's shared Help Desk services.

  • IT Consulting Expertise
    Progent provides small companies affordable access to enterprise-class consultants who can provide help with critical technologies including Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero threat assessment platform, company-wide network protection consulting, non-stop it system consulting, virtual server solutions, plus integration, programming and training for small business applications including financials, ERP and MRP, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects including office relocations and massive system migrations, longer term initiatives like customizing a legacy MRP platform to a modern MS Dynamics 365 package, database software development and DBA services, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or urgent response like data restoration and malware cleanup.

  • Infrastructure Support Services for an At-Home Workforce
    Progent can assist small and mid-size companies to design, implement and debug the infrastructure needed to support at-home workers. Areas of network infrastructure where Progent's consultants can deliver assistance include safe and efficient VPN connectivity, Virtual Desktop Infrastructure platforms, router configuration, Wi-Fi LAN design and implementation, and robust Internet connections. To learn about Progent's infrastructure consulting expertise for an at-home workforce, visit infrastructure guidance for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for all of a small or midsize organization's servers in a setting that not only delivers the top level of availability and expandability but that is also simple for clients to migrate to another support firm or to bring internally when your business situation warrants it. Progent's Private Cloud hosting is built around proven virtual server techniques that permit small businesses with mixed environments to save significantly on the expense of hardware, infrastructure maintenance, and network administration while achieving world-class dependability and an unparalleled degree of vendor independence. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed service, can handle the mixed- platform and loosely standardized networks typical of small companies, and retains control of the software in the customer's possession so that migrating to a different virtualized system is fast, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers expert online consulting support to help companies of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that utilize local IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises Exchange, Azure design and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight suite of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and provides a single platform to address the entire malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-premises device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, enhance and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security vendors to provide centralized management and comprehensive security for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your Progent consultant so any potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security standards, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Fayetteville, North Carolina Businesses
Progent's staff size, breadth and depth of technical skill, and experience with enterprise network support allow small businesses to sidestep the pitfalls associated with excessive reliance on small service firms or independent consultants.

Teaming with Progent enables your small business to:

  • Prevent Over Reliance on Freelance Support Consultants
    For IT support, smaller businesses often depend heavily on independent consultants. Although individual support engineers carry lower overhead than larger support firms and can typically charge nominally smaller rates, they are sometimes stretched to far to react quickly to critical problems. If an independent consultant is busy with another customer, ill, on vacation, or in class, the lack of replacement personnel may force your company to go without assistance during a crisis. The more your company grows, system unavailability or problems with line-of-business applications become more costly. The dollars you thought you were conserving on an independent consultant can be eaten up quickly because of lost productivity. In addition, when independent engineers encounter new problems, the unavailability of a big consulting group to depend on for assistance forces them to learn in place while your company ends up footing the costs for their continuing education.

  • Gain Access to Expertise in Sophisticated Information Technology Issues
    Many small service firms or freelance engineers focused on small business network support are capable of providing routine fixes but lack the seasoning to work cost-effectively with complicated network configurations with mixed operating systems, multiple offices, Voice over IP systems, remote workforces, integrated financial and operational applications, eCommerce, and custom business software. Progent's experience with global companies and Progent's extensive group of experts can be valuable to your company because enterprise networks are by nature complex, support issues demand thorough knowledge in many technical disciplines, and reaching a high degree of stability, availability, and protection calls for industry-proven processes.

  • Create a Firm Foundation for Growth
    Small businesses typically start with a network implemented on a shoestring budget. Lacking a proper architecture, a series of ad hoc repairs commonly get thrown onto of a weak structure. As a company evolves, reliability and scalability issues can hinder the productivity of the organization. These networks require proper evaluation, intelligent business planning, and broad-based experience to migrate to an IT environment that can act as the reliable basis to meet critical business requirements and ease future expansion.

  • Team with Solution Providers, Not Product Resellers
    Small businesses need guidance and insight to navigate through an ever more complicated array of IT options offered for accelerating business growth and improving productivity. Businesses do not need a network consultant or support firm that attempts to sell them a product. Progent eliminates conflicts of interest by not reselling any products. Progent offers consulting and services exclusively. This allows Progent to match technical support with the real interests of customers. Mixing network support and product reselling can lead to a situation where the recommended solution is built around a preselected vendor instead of being driven by the true needs of a customer.

How to Contact Progent
If your Fayetteville, North Carolina company wants to contact Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Online Network Assistance
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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