Fargo Consulting Support for Computer Support Organizations

Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Firms in Fargo
Progent's consulting support for IT service organizations in Fargo North Dakota allows your company to offer your clients Progent's consulting expertise and Help Desk support using your company's own branding as a transparent supplement to your regular network services group. These services can ease the way for you to add to your client base, close gaps in your service catalog, satisfy your customers, and increase your profits.

Progent's nationwide team of network infrastructure engineers, PC integration and troubleshooting technicians, IT admins, and data security professionals have worked as transparent expansions to the IT groups of some of the country's biggest IT service businesses. Progent's breadth and depth of technical knowledge allows you to add to the scope of your IT support business, and Progent's transparency lets you elevate and protect your branding.

Progent is a network consulting company with two decades of experience delivering online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network experts of any independent IT support firm in the world. Progent has provided online technical support and consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)

Providing Progent's Services Under Your Branding
Progent's consulting program for network service organizations features seamless resale to your clients of world-class IT services. Progent invoices your firm directly and works under your instructions to provide your customers support services under your branding. Also, Progent offers an affordable Off-hours Support Program for clients who need 24x7 support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are fundamental to an effective service desk. But full-featured ticketing platforms are not just expensive to license and staff, but a hassle to set up and manage. Small or niche IT service companies seldom have the required resources. Progent's Call Center and ticketing solution gives IT support firms a practical way to retain their company branding while delivering their clients responsive desktop support backed by a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing solution for IT support companies leverages Progent's sizable investments in advanced ticketing technology, an online desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing program allow your IT service firm to increase your support workload, the diversity of technologies your company can take on, the number of locations you can service, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT service firms include:

• Progent's remote desktop service staff delivers Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard work hours.
• Normal service hours are from 5am to 7pm PST, five days a week.
• Extended support is available at additional cost.
• Optional onsite service in larger metro areas is available throughout the country at extra cost.
• You have full control of your customers and invoicing.
• Your customers submit service requests through your branded web portal, an 800 phone number, or by sending a request to your dedicated email address.
• Each customer request automatically becomes an open request in the ticket system.
• Tickets can be tracked and modified remotely until they are closed.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service firms allows you to act as a single point of contact for virtually all technical expertise your customers may need. You can grow your team and strategic in-house competencies at your own pace without being forced to say no to opportunities due to a gap in in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for IT Service Firms include:

• Transparent Service Delivery: Progent works as a seamless supplement to your in-house support group, responding to your direction, and invoices your firm rather than your client.
• By-the-Minute Billing: Progent bills by the minute to reign in expenses.
• Extensive Reporting: Progent uses an advanced service reporting system to make sure all IT services delivered are thoroughly described. This enables support group to shift service assignments to in-house personnel when you have enough staff and appropriate technical skills.

• Safely Grow Your Service Practice: You can easily and safely accept additional jobs outside your main fields of expertise and serve new territories without assuming the risks associated with expanding your head count too quickly.
• Strengthen Your Name: You can improve your mind share as a comprehensive IT service provider by offering more solutions to more customers using your own brand.
• Add to Your Services Portfolio: Progent offers top-tier support in a wide array of technologies and can be a dependable resource for growing your IT support business.
• Rapid Problem Escalation: Thanks to a large roster of high-level consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
• Make Your Clients Satisfied: Happy customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for help from your competitors.
• Remote Support Experts: For two decades, Progent has provided online network support from Help Desk services to high-level consulting. Effective remote service cuts costs while delivering quick solutions.
• Top Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISA, and GIAC. Learn more details about Progent's technology certifications.

Progent's Areas of Expertise for Fargo, North Dakota Businesses
Progent's seasoned team of certified consultants and technical experts can provide Fargo, North Dakota companies a broad array of remote consulting and troubleshooting services. Practice areas covered under Progent's consulting program for IT service organizations include:

Learn More Details About Progent's Consulting Support for IT Service Firms in Fargo, North Dakota
To learn more details about Progent's reseller support for network service firms in Fargo, North Dakota, call 1-800-993-9400 or visit Contact Progent.