Quick, Low-cost Remote Computer Network Help for Erie, Pennsylvania Small Companies
For more than two decades, Progent has focused on delivering enterprise-quality computer support services to clients who have small-company IT budgets. Progent has developed a unique service solution that features a low-overhead, tightly connected virtual office network, custom remote repair technology, a large team of consultants certified in a broad range of IT disciplines, a Help Desk Call Center service structure that maximizes efficiency and guarantees follow-through, a worldwide group of remote support experts, in-person service options for the majority of most zip codes in the U.S., and a corporate ethos committed to solving network problems in the shortest time and at the lowest cost to clients.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your internal network service group. This can reduce expenses and help meet schedules for major projects like software design and development, disaster recovery planning, security evaluations, merging datacenters, or software migrations.

Progent can in addition provide access to accredited experts to help your company to plan and execute your cloud computing strategy.

Primary IT Areas Supported by Progent for Office Networks in Erie, Pennsylvania
Progent provides the services of certified experts for all facets of information technology deployed in small organizations. Products and technologies supported by Progent include:

Service Delivery Alternatives Available for Erie, Pennsylvania Companies
Progent has a selection of options for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, and network management outsourcing. Progent's paradigm for providing IT support is based on the Call Center operational structure familiar to big IT organizations. Progent's Help Desk Service Mechanism ensures fast support, comprehensive activity records, reliable follow-through, and strict cost monitoring across a range of network service delivery modes that include online repairs, onsite support, and top-tier consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) provides emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can assist customers to troubleshoot and fix network issues without the expense or delay of on-premises support calls. The background of Progent's IT consultants makes it possible to handle the majority of IT issues rapidly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible registration procedure for new clients to accommodate urgent situations and Progent bills per minute with zero sign-up fees or time minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn additional details about Progent's online computer support services.

  • On-site Service
    Progent provides onsite computer assistance for signed-up customers in larger cities in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's online support engineers to give small and midsize businesses the best of both worlds: on-premises service professionals when you require them plus the remote expertise of Progent's worldwide staff of IT engineers, security specialists, and business software developers. The wait time for in-person service visits is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for onsite service. Find out more details concerning how to register for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, see Online Help Desk Services.

  • Help Desk Sharing Services
    Progent's shared Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's roster of certified desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on the top professional services automation platform for managing end-user service requests, ticketing, ownership, status tracking, and metrics. To learn more, see Progent's shared Help Desk services.

  • IT Consulting Services
    Progent provides small and midsize businesses affordable availability of world-class IT professionals who can deliver assistance with critical technologies including Microsoft Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero threat assessment products, network protection engineering, high availability it system engineering, server virtualization solutions, plus integration, customization and training for business applications such as financials, ERP, business analytics, sales automation, and productivity packages. Progent can help with one-shot projects such as office relocations and major software migrations, longer term projects such as customizing a legacy ERP system to a current Microsoft Dynamics or Dynamics 365 package, relational database software programming and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and network administration, or emergency response like data restoration and malware cleanup.

  • Network Infrastructure Consulting Expertise for Teleworkers
    Progent can assist small and mid-size companies to plan, implement and troubleshoot the network infrastructure for teleworkers. Areas of infrastructure where Progent's consultants can provide guidance include secure and convenient VPN connectivity, VDI desktop platforms, router configuration, Wi-Fi LAN design and implementation, and reliable Internet connectivity. For details about Progent's infrastructure expertise for at-home workers, visit infrastructure expertise for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize company's production servers in a setting that not only provides the highest degree of dependability and extensibility but that is in addition easy for clients to transfer to another service provider or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting service is based on proven virtualization technologies that permit businesses with mixed environments to benefit dramatically on the expense of hardware, infrastructure maintenance, and network management while achieving enterprise-class dependability and an unprecedented level of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered service, can handle the multi- platform and non- standardized environments typical of small companies, and retains ownership of the software in the customer's hands so that migrating to a new virtualized host is quick, safe, and affordable. This avoids ending up a captive to a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert remote support services to help companies of any size connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your IT team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that combine physical resources along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight line of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack progression including blocking, identification, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital data, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, optimize and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security companies to deliver centralized management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your Progent engineering consultant so all looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Erie, Pennsylvania Small Businesses
Progent's staff size, depth of technical expertise, and experience with corporate IT support allow small businesses to avoid the problems associated with over dependence on thinly staffed support firms or independent consultants.

Teaming with Progent's Experts allows your small business to:

  • Avoid Excessive Dependence on Freelance Consultants
    For network services, smaller companies sometimes rely excessively on freelance consultants. Although freelance service providers have lower overhead than larger support firms and can afford to bill nominally smaller fees, they are often stretched to far to respond quickly to critical problems. If a freelance consultant is occupied with different client, sick, on vacation, or in class, the absence of replacement personnel may force your business to go without help in case of an emergency. The more your company expands, system downtime or difficulties with critical applications get more costly. The money you thought you were saving on a freelancer can disappear quickly due to lower output. Also, when freelance engineers confront new technologies, the unavailability of a large consulting group to fall back on for help requires them to learn with the meter running while your company ends up with the bill for their continuing education.

  • Gain Access to Experts in Complex IT Solutions
    Many small service organizations or independent engineers focused on small company network support may excel at delivering connect-the-dots solutions but don't have the background to deal efficiently with complicated network configurations that have mixed platforms, numerous sites, VoIP systems, remote workers, interconnected accounting and analytical software, eCommerce, and custom business applications. Progent's experience with worldwide enterprises and Progent's extensive group of specialists can benefit your small business because enterprise environments are characteristically complex, support issues demand thorough understanding of in many technical disciplines, and achieving an acceptable level of robustness, availability, and security requires enterprise-proven best practices.

  • Build a Solid Basis for Seamless Growth
    Small businesses typically start with an IT system implemented on a tight budget. Without a carefully designed basis, a series of band-aid repairs commonly get thrown onto of a tenuous structure. As a business grows, reliability and scalability problems can hinder the productivity of the organization. These networks need proper evaluation, intelligent strategic analysis, and broad-based expertise to migrate to an IT infrastructure that can provide the reliable foundation to meet critical business needs and ease future growth.

  • Team with Solution Providers, Not Product Resellers
    Small companies need direction and insight to work through an increasingly complex array of technology options offered for accelerating business growth and enhancing efficiency. Businesses do not need a network consultant or service organization that tries to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells consulting and services only. This allows Progent to align consulting support services with the real needs of customers. Combining IT support and product reselling can result in a conflict where the recommended solution is based on a predetermined technology rather than being based on the true needs of a client.

Get in Touch with Progent
In case your Erie, Pennsylvania business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Fast Online Technical Assistance
For fast remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002-2026 Progent Corporation. All rights reserved.