Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. For this reason, ransomware attacks are typically unleashed on weekends and late at night, when support personnel may be slower to become aware of a breach and are less able to mount a quick and forceful response. The more lateral progress ransomware can achieve inside a target's network, the longer it will require to recover core IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to carry out the time-critical first phase in mitigating a ransomware attack by putting out the fire. Progent's online ransomware experts can assist organizations in the Aurora metro area to identify and isolate infected servers and endpoints and guard clean assets from being penetrated.

If your network has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Aurora
Modern variants of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and attack any accessible backups. Data synched to the cloud can also be impacted. For a vulnerable network, this can make automated restoration almost impossible and effectively sets the datacenter back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware attack, insist on a settlement payment for the decryption tools needed to unlock scrambled data. Ransomware attacks also try to steal (or "exfiltrate") information and TAs demand an additional settlement in exchange for not publishing this data on the dark web. Even if you are able to rollback your network to a tolerable point in time, exfiltration can be a major problem depending on the nature of the downloaded data.

The restoration process after a ransomware attack involves several distinct phases, the majority of which can proceed in parallel if the response workgroup has a sufficient number of people with the necessary skill sets.

  • Quarantine: This urgent initial response involves blocking the sideways spread of ransomware within your network. The longer a ransomware attack is permitted to go unrestricted, the more complex and more costly the restoration effort. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery experts. Containment activities consist of cutting off infected endpoint devices from the rest of network to block the contagion, documenting the IT system, and protecting entry points.
  • System continuity: This involves restoring the IT system to a minimal acceptable degree of capability with the least downtime. This effort is usually the top priority for the targets of the ransomware attack, who often see it as a life-or-death issue for their company. This activity also demands the widest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, office and line-of-business apps, network topology, and secure remote access management. Progent's ransomware recovery experts use advanced workgroup platforms to organize the multi-faceted recovery effort. Progent appreciates the urgency of working quickly, continuously, and in concert with a client's managers and IT staff to prioritize tasks and to get vital resources on line again as quickly as possible.
  • Data restoration: The effort required to restore data damaged by a ransomware attack varies according to the condition of the systems, how many files are affected, and which recovery techniques are needed. Ransomware attacks can destroy critical databases which, if not carefully shut down, might have to be rebuilt from scratch. This can apply to DNS and Active Directory (AD) databases. Exchange and SQL Server rely on AD, and many ERP and other mission-critical platforms depend on Microsoft SQL Server. Some detective work may be needed to locate undamaged data. For instance, undamaged Outlook Email Offline Folder Files may exist on employees' PCs and notebooks that were off line during the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to defend against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by any user including administrators or root users.
  • Implementing advanced antivirus/ransomware protection: Progent's ProSight Active Security Monitoring utilizes SentinelOne's machine learning technology to give small and medium-sized businesses the benefits of the same anti-virus technology implemented by some of the world's biggest enterprises including Walmart, Citi, and Salesforce. By providing real-time malware filtering, identification, mitigation, restoration and forensics in a single integrated platform, Progent's ASM lowers total cost of ownership, streamlines management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This calls for close co-operation with the victim and the cyber insurance carrier, if any. Activities consist of determining the kind of ransomware used in the assault; identifying and making contact with the hacker persona; testing decryption tool; deciding on a settlement with the ransomware victim and the insurance provider; negotiating a settlement amount and timeline with the hacker; checking compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency payment to the TA; acquiring, reviewing, and using the decryptor tool; troubleshooting decryption problems; building a clean environment; remapping and connecting datastores to match precisely their pre-encryption condition; and reprovisioning computers and services.
  • Forensics: This activity involves discovering the ransomware attack's progress throughout the network from start to finish. This history of how a ransomware attack travelled through the network assists your IT staff to assess the damage and uncovers weaknesses in rules or work habits that should be rectified to prevent later break-ins. Forensics entails the review of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for anomalies. Forensic analysis is commonly given a high priority by the insurance provider. Since forensics can be time consuming, it is vital that other key recovery processes like business continuity are performed in parallel. Progent maintains a large roster of IT and data security experts with the knowledge and experience required to carry out activities for containment, operational continuity, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has provided remote and onsite IT services across the United States for more than two decades and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have earned advanced certifications in core technologies including Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications including CISA, CISSP-ISSAP, GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent also offers top-tier support in financial and Enterprise Resource Planning application software. This scope of skills gives Progent the ability to salvage and integrate the surviving pieces of your network after a ransomware intrusion and reconstruct them rapidly into an operational network. Progent has worked with leading cyber insurance providers including Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting Services in Aurora
For ransomware system restoration services in the Aurora area, call Progent at 800-462-8800 or visit Contact Progent.


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