Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a target network. Because of this, ransomware assaults are commonly unleashed on weekends and at night, when support personnel are likely to be slower to recognize a breach and are less able to organize a quick and forceful defense. The more lateral progress ransomware is able to manage within a target's system, the more time it takes to recover core IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help you to carry out the urgent first phase in responding to a ransomware attack by containing the malware. Progent's remote ransomware experts can help organizations in the San Juan area to locate and quarantine infected devices and guard clean assets from being compromised.

If your system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in San Juan
Current strains of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and attack any available backups. Files synchronized to the cloud can also be corrupted. For a poorly defended environment, this can make system restoration almost impossible and basically throws the IT system back to the beginning. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware assault, demand a ransom payment in exchange for the decryption tools required to recover encrypted files. Ransomware attacks also try to exfiltrate files and hackers require an additional settlement in exchange for not posting this information on the dark web. Even if you are able to rollback your system to an acceptable point in time, exfiltration can pose a big problem depending on the nature of the stolen information.

The restoration work subsequent to ransomware attack involves a number of crucial stages, the majority of which can be performed in parallel if the response workgroup has enough members with the necessary skill sets.

  • Containment: This time-critical initial step requires blocking the lateral progress of ransomware within your IT system. The longer a ransomware assault is allowed to go unchecked, the longer and more costly the restoration effort. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware recovery experts. Containment activities include isolating affected endpoint devices from the rest of network to restrict the spread, documenting the environment, and securing entry points.
  • System continuity: This involves bringing back the network to a basic acceptable degree of functionality with the shortest possible delay. This effort is usually the top priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their company. This activity also requires the broadest range of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and smart phones, databases, productivity and mission-critical applications, network architecture, and secure remote access management. Progent's recovery experts use advanced collaboration tools to organize the complicated restoration effort. Progent understands the importance of working quickly, tirelessly, and in concert with a customer's management and network support group to prioritize tasks and to get critical resources on line again as fast as feasible.
  • Data recovery: The effort necessary to recover data impacted by a ransomware attack varies according to the condition of the network, the number of files that are encrypted, and which restore techniques are needed. Ransomware attacks can take down pivotal databases which, if not carefully closed, may need to be reconstructed from scratch. This can include DNS and Active Directory databases. Exchange and Microsoft SQL Server rely on AD, and many financial and other business-critical platforms are powered by Microsoft SQL Server. Often some detective work could be required to find undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on employees' desktop computers and notebooks that were off line during the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to defend against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators.
  • Setting up modern antivirus/ransomware protection: Progent's Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to give small and mid-sized businesses the benefits of the identical anti-virus technology deployed by some of the world's biggest corporations such as Netflix, Visa, and NASDAQ. By providing real-time malware blocking, identification, mitigation, repair and forensics in one integrated platform, ProSight Active Security Monitoring cuts total cost of ownership, simplifies administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating settlements with threat actors. This calls for working closely with the victim and the cyber insurance provider, if there is one. Activities include determining the kind of ransomware used in the assault; identifying and establishing communications the hacker; verifying decryption tool; deciding on a settlement amount with the ransomware victim and the insurance carrier; negotiating a settlement amount and schedule with the TA; checking adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the hacker; receiving, learning, and operating the decryptor tool; troubleshooting failed files; building a clean environment; mapping and connecting datastores to match precisely their pre-encryption condition; and restoring machines and services.
  • Forensic analysis: This activity involves discovering the ransomware attack's progress across the network from beginning to end. This history of the way a ransomware assault progressed within the network helps your IT staff to assess the damage and uncovers vulnerabilities in policies or processes that should be corrected to avoid later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to check for changes. Forensic analysis is typically given a top priority by the insurance carrier. Because forensics can be time consuming, it is critical that other important recovery processes such as business resumption are executed in parallel. Progent maintains an extensive roster of information technology and data security experts with the skills needed to carry out the work of containment, operational resumption, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has provided online and onsite IT services across the United States for over two decades and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes consultants who have earned high-level certifications in foundation technologies such as Cisco networking, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications including CISM, CISSP-ISSAP, GIAC, and CMMC 2.0. (See Progent's certifications). Progent also offers top-tier support in financial management and ERP application software. This breadth of expertise gives Progent the ability to identify and consolidate the surviving pieces of your network after a ransomware intrusion and reconstruct them rapidly into a functioning system. Progent has collaborated with top cyber insurance providers including Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware Recovery Consulting Services in San Juan
For ransomware system restoration expertise in the San Juan area, phone Progent at 800-462-8800 or see Contact Progent.


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