Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Senior Ransomware Engineer
Ransomware needs time to steal its way across a target network. For this reason, ransomware assaults are typically unleashed on weekends and at night, when support staff may take longer to recognize a penetration and are least able to organize a quick and coordinated defense. The more lateral progress ransomware is able to manage within a victim's system, the more time it takes to restore core IT services and scrambled files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to assist organizations to take the urgent first phase in mitigating a ransomware assault by putting out the fire. Progent's online ransomware experts can help organizations in the Colorado Springs metro area to locate and isolate infected devices and guard undamaged resources from being penetrated.
If your network has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Available in Colorado Springs
Current strains of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and invade any accessible system restores and backups. Data synchronized to the cloud can also be corrupted. For a poorly defended environment, this can make automated restoration almost impossible and effectively sets the IT system back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware assault, demand a settlement payment for the decryptors required to unlock encrypted data. Ransomware attacks also attempt to exfiltrate information and TAs demand an additional settlement for not posting this information on the dark web. Even if you are able to restore your network to an acceptable point in time, exfiltration can pose a major problem according to the sensitivity of the stolen information.
The recovery process after a ransomware penetration involves a number of crucial stages, the majority of which can be performed in parallel if the recovery workgroup has enough members with the necessary experience.
- Quarantine: This urgent first response requires arresting the lateral progress of ransomware within your network. The longer a ransomware assault is allowed to go unrestricted, the longer and more costly the restoration effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware response engineers. Containment activities consist of cutting off infected endpoint devices from the rest of network to minimize the contagion, documenting the environment, and protecting entry points.
- System continuity: This involves restoring the IT system to a minimal acceptable degree of capability with the least delay. This process is usually the highest priority for the targets of the ransomware assault, who often see it as an existential issue for their company. This project also demands the broadest range of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, office and line-of-business applications, network architecture, and protected remote access. Progent's ransomware recovery team uses state-of-the-art workgroup platforms to coordinate the complex restoration process. Progent appreciates the importance of working rapidly, continuously, and in concert with a client's managers and network support group to prioritize activity and to get critical services on line again as quickly as feasible.
- Data restoration: The work necessary to restore files impacted by a ransomware assault varies according to the condition of the systems, how many files are encrypted, and which restore methods are needed. Ransomware assaults can destroy critical databases which, if not properly closed, might need to be rebuilt from scratch. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server depend on Active Directory, and many ERP and other business-critical platforms depend on SQL Server. Some detective work may be required to find clean data. For example, non-encrypted Outlook Email Offline Folder Files may exist on staff desktop computers and laptops that were off line during the attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including root users.
- Setting up advanced antivirus/ransomware protection: Progent's ProSight Active Security Monitoring incorporates SentinelOne's machine learning technology to give small and mid-sized businesses the benefits of the identical anti-virus tools used by some of the world's biggest corporations such as Netflix, Citi, and NASDAQ. By delivering in-line malware blocking, detection, containment, recovery and forensics in one integrated platform, ProSight ASM lowers TCO, streamlines management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in Progent's Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
- Negotiation with the threat actor (TA): Progent has experience negotiating settlements with hackers. This requires working closely with the ransomware victim and the cyber insurance provider, if there is one. Activities include establishing the kind of ransomware involved in the attack; identifying and establishing communications the hacker; verifying decryption capabilities; budgeting a settlement with the victim and the insurance carrier; negotiating a settlement and timeline with the TA; checking compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the hacker; receiving, reviewing, and using the decryptor utility; debugging decryption problems; building a clean environment; mapping and connecting drives to match precisely their pre-encryption condition; and restoring physical and virtual devices and services.
- Forensic analysis: This process involves uncovering the ransomware attack's progress across the targeted network from beginning to end. This audit trail of the way a ransomware assault travelled within the network assists your IT staff to assess the impact and uncovers weaknesses in rules or processes that need to be corrected to prevent later break-ins. Forensics entails the review of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, schedulers, and core Windows systems to check for changes. Forensics is commonly given a top priority by the cyber insurance carrier. Because forensics can be time consuming, it is essential that other key recovery processes such as operational resumption are executed concurrently. Progent maintains an extensive team of IT and data security experts with the knowledge and experience required to perform activities for containment, operational resumption, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has provided remote and onsite IT services throughout the United States for more than two decades and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have earned advanced certifications in foundation technologies such as Cisco networking, VMware, and major Linux distros. Progent's cybersecurity consultants have earned industry-recognized certifications such as CISM, CISSP, GIAC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also has guidance in financial management and ERP application software. This scope of expertise allows Progent to identify and integrate the undamaged pieces of your IT environment after a ransomware attack and reconstruct them rapidly into a viable network. Progent has worked with top cyber insurance carriers like Chubb to assist businesses clean up after ransomware attacks.
Contact Progent for Ransomware System Restoration Expertise in Colorado Springs
For ransomware system recovery consulting in the Colorado Springs metro area, phone Progent at 800-462-8800 or see Contact Progent.