Elk Grove, CA Remote Support from Certified Network Service Consultants
Progent's computer network technical support services can provide your Elk Grove, CA business cost-effective and reliable support from Microsoft and Cisco certified technical experts. By delivering network consulting help when you require it, offering specialized expertise for key applications, offering unique support such as 24x7 network monitoring, and billing only for support you use, Progent gives your Elk Grove, California company an affordable option for maximizing the business value of small-scale office networks. If you maintain a local system, rely on cloud resources, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations and local governments to create and maintain a robust and secure IT system and to benefit from fast availability of the seasoned help usually available only to businesses who are able to afford a large in-house information technology organization.

For medium-size and enterprise companies, Progent offers co-sourcing services to supplement the subject matter expertise of your internal network support personnel. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives such as software development, disaster recovery preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide the services of certified experts to help your company to plan and execute a sensible cloud strategy.

Primary Practice Areas Serviced by Progent for Business Networks in Elk Grove, California
Progent offers the services of qualified experts for all aspects of business network technology deployed in small companies and local governments. Technologies supported by Progent's consultants include:

Service Delivery Options Available for Elk Grove, California Companies
Progent offers a selection of alternatives for providing small and midsize companies with affordable IT services for troubleshooting, consulting, and IT management. Progent's model for delivering network support services is based on the Help Desk Call Center structure common to big IT support organizations. Progent's Helpdesk Service Mechanism ensures fast support, thorough service documentation, reliable follow-up, and tight expense control for a range of network service delivery alternatives that include remote troubleshooting, in-person help, and top-tier consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) offers urgent and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can help customers to analyze and repair hardware and software problems without the expense or time loss of travel for onsite support visits. The background of Progent's IT engineers makes it possible to resolve most network issues quickly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based registration process for first-time clients to accommodate urgent network problems and Progent charges by the minute with zero startup fees or minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Learn additional information concerning Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent provides on-site technical support for signed-up clients in larger cities in the United States. Progent's on-site service technicians can operate in tandem with Progent's remote service engineers to give small and midsize companies the best of both worlds: in-person support technicians when you require them plus the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business application programmers. The wait time for in-person support calls is usually less than 24 hours. There is no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more details about how to sign up for Progent's onsite network service.

  • Phone Support
    Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems. To learn more, visit Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's roster of seasoned technical support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting. For details, refer to Progent's Co-managed Help Desk services.

  • IT Consulting Services
    Progent provides small and midsize companies budget-friendly access to enterprise-class consultants who can deliver assistance with vital products and technologies such as Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero PEN test products, company-wide network security engineering, high availability it system engineering, virtualization strategies, plus configuration, programming and support for business software such as accounting, ERP and MRP, reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects such as office relocations and massive system migrations, extended initiatives like customizing an older MRP system to a modern Microsoft Dynamics or Dynamics 365 package, database software development and DBA services, and web development, continuing support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and system management, or emergency response such as disaster recovery and malware cleanup.

  • Network Infrastructure Guidance for Teleworkers
    Progent can assist small and medium-size businesses to plan, deploy and debug the infrastructure required for teleworkers. Aspects of infrastructure where Progent's consultants can deliver guidance include safe and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi LAN planning and implementation, and robust Internet access. To learn about Progent's network infrastructure expertise for an at-home workforce, go to network infrastructure consulting expertise for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for all of a small or midsize company's production servers in an environment that not only delivers the top degree of dependability and extensibility but that is also simple for clients to migrate to another support provider or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is based on proven virtual server technologies that permit small businesses with mixed networks to save dramatically on the costs of capital equipment, system support, and network management while getting world-class reliability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered package, can support the mixed- OS and non- standardized networks typical of small businesses, and retains ownership of the software in the client's possession so that migrating to a new virtual host is fast, safe, and affordable. This avoids ending up a captive to a single hosting service while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent can provide advanced remote support services to help companies of any size integrate their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that utilize physical resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure planning and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with legal and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-premises storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security vendors to provide web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your Progent consultant so that all potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The interview is intended to help assess your organization's ability to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity programs important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex array of network products such as firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-Certified cybersecurity consultants, CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-certified information assurance experts offer a business-wide view of system security and can help with advanced security projects such as SIEM solutions to help companies comply with industry standards and government mandates for IT information security and reporting.

The breadth and depth of Progent's engineering staff offer a powerful array of advantages to clients trying to increase the productivity of their IT system within a reasonable budget. These advantages include:

  • Best Industry Methodology
    Progent's staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry background, at the forefront of IT service, performing a broad range of IT projects for an extensive array of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its support staff. This means that you get not just world-class technical help, but also a support engineer with field-tested approaches for solving actual network problems quickly. Find out additional information about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for remote support and on-site visits by the minute. As a result, you owe only for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no sign-up fee and asks no retainer for support services provided during normal business hours. Many support firms demand large minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity avoids major invoices for quick solutions. Another advantage of granular pricing is that your company will not be inclined to permit simple issues to fester until they grow into big ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Support
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or small service organizations who provide minimal documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation sent by every consultant to every client. The discipline of documenting and archiving support records results in more effective service and avoids a slew of typical problems such as when a support client is effectively held hostage to a consultant who won't release the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on offering high-value skills where Progent has few competitors. Small businesses who utilize freelance consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, protected, and productive. Learn additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Elk Grove, California business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Assistance
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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