UNIX and Linux Online Support for

For small companies located in El Paso Texas, Progent provides support for computer systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the services of CISA and CISSP-certified security consultants to handle high-level security design and disaster recovery preparedness.

Progent's remote support services represent exceptional value due to the fact that they have the practical experience and the sophisticated technology to solve most information system problems rapidly. Efficient support reduces immediate costs because service calls require a smaller number of chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization benefits additionally with indirect costs by minimizing or eliminating network outages and associated losses due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives.

Progent's billing policy for remote support is designed to maximize the impact of your IT service investment. Progent bills by the minute for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to typical online service companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and simple model for billing prevent situations where speedy. minor solutions manage to turn into substantial bills. Progent's skill at solving problems efficiently results in your business spending less money.

Progent's Online Service Technologies
Over the years, Progent has refined a set of optimized tools and proven processes which ensure the maximum degree of efficiency for remote help and troubleshooting for small company IT networks. Progent offers safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology permits the experts of Progent's Technical Response Center to link to your network remotely without compromising system security.

Progent's sophisticated technical support reporting application maintains thorough documentation for the service that Progent's customers have received. Progent's team engineers have access to the details of support delivered to every customer by any consultant. This archive of issues and fixes is organized as a conveniently searchable support knowledge base that enables Progent's online support professionals to share their experiences company-wide to ensure that the value of Progent's support grows over time. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft permit access to additional vast technical knowledge bases and permit priority access to vendors' in-house product engineers with the result that Progent's remote consulting experts are able to come up with the most efficient solutions quickly.

Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone services in El Paso Texas or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT support, visit Immediate Urgent Support.

Online Network Support Services Offered Progent
Progent's phone-based technical support professionals possess advanced credentials in an extensive set of products and technologies. This broad range of technical skills permits Progent's consultants to tackle practically any problem likely to take place in a small business information system. Credentials held by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.

To support companies with mixed-operating system networks, Progent also provides the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.

Online technical support services provided by Progent to small businesses in El Paso include:

• UNIX/Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a wide range of information technology including system architecture, messaging systems, network and process security, UNIX and Windows integration, virtual server products for server hardware consolidation and simplified administration, and migration from legacy applications to current MS Windows or Linux-powered solutions. Progent's group-based methodology for resolving network issues promotes quick escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers service costs.

  Progent's UNIX and Linux support engineers can offer urgent remote assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Major Linux variants for which Progent can provide expert support include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
  The Cisco CCIE credential is the premier accreditation for networking engineers, and certifies a consultant's network technology skills at the master level. CCIEs know how to deal with the most complex issues occurring in network design, integration, management, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs provide excellent value because their deep experience allows them to find solutions for the most complex problems quickly. In common instances, less seasoned consultants can struggle for hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Few service organizations make Cisco CCIEs available to assist small and medium sized companies. Progent offers fast phone access to a Cisco CCIE so you can get immediate support for serious network infrastructure problems that are hurting business efficiency but are not within the scope of your ordinary computer maintenance resources. Progent's Cisco-qualified CCIE support experts can connect to your computer system by means of state-of-the-art on-line support technology to provide efficient, secure, and economical analysis and repair. Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network products.

• Certified Windows Experts
  Progent's Microsoft-expert remote service professionals offer computer troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can help you with a wide variety of platform support such as Windows Server 2022 planning and integration consulting, Windows Server 2019 expertise, Windows Server 2016 migration support and cloud integration solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 upgrade (help, assistance, Microsoft Exchange 2019 integration, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Exchange 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment support, SharePoint 2019 planning and configuration, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Server Online planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  Progent also can deliver a full array of online desktop consulting and support services including Windows 11 integration and designing and implementing Microsoft 365 cloud solutions for Windows desktops.

• CISM and CISSP Certified System Security Consultants
  Progent's qualified CISM and CISSP security consultants can provide a variety of security solutions that can bolster the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows environment against assaults or help your company to recuperate rapidly after a serious penetration. Security solutions offered by Progent include: thorough security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; quick cleanup after virus and worm assaults; setting up firewalls; establishing secure architectures for remote and mobile access; protecting your email infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers expert remote consulting to help businesses of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your IT team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that combine on-premises resources along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services that include Microsoft 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

• Help Desk Call Center Support
  Progent's Help Desk Call Center support programs for small businesses with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Call Center support services are intended for small companies who lack the resources to assemble and manage an internal Call Center but who want quick response from a dependable Help Desk Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging problems to advanced engineers.

  Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.

  Progent's Help Desk consulting services can assist you in building an efficient new Help Desk or revamping your established one, identifying or modifying Help Desk Call Center software to meet the special requirements of your company, or adding occasional online staff to reinforce your in-house Help Desk Call Center resources during demanding situations such as software transitions, major upgrades, or rolling out new applications.

  Progent's Call Center team of veteran network experts provides your clients in El Paso Texas quick assistance from a reliable network service group with substantial experience providing telephone-based consulting and remote troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant contributor to company success, and Progent's target is to resolve and not simply report technical problems.

• Applications Support: Training, Custom Development, and Integration
  Progent's Applications Experts Group can supply remote professional consulting support and education in special application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom development, and training for popular Microsoft business applications such as CRM, Office Project, Word, and MS Excel. To learn more concerning Progent's consulting, custom development, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

  Progent's Apple Mac consultants can nurture the creative elements of Macintosh systems by offering remote consulting support and education in imaging, audio, and video. Progent's support professionals can provide expertise in a large selection of Macintosh applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common projects such as scanning or digitizing audio or video or configuring an audio/video production studio.

  Remote Network Monitoring Services
  Progent offers companies in El Paso Texas online computer system monitoring services based on Microsoft System Center Operations Manager network monitoring, customized by Progent to fit your environment so that your computer maintenance is proactive and automated. By uncovering looming trouble spots before they expand into downtime, system monitoring can head off inconvenient and costly network breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems based on a mix of platforms.

El Paso Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout El Paso and West Texas.