Besides offering rapid contact with high-level IT consultants and subject matter experts to help El Paso, Texas organizations to resolve specific IT problems or strategic projects, Progent can provide temporary staffing to deal with more broadly defined assistance such as PC help, IT management, and Help Desk call center services. Short-term staffing makes it possible for organizations to respond to expected or surprise peaks in demand for network personnel, which may be caused by scenarios such as mergers and acquisitions, site relocation, technology migration, paradigm shifts like telecommuting, disaster recovery, busy seasons, or new compliance requirements. Temporary IT staff augmentation can also fill gaps resulting from the absence of in-house IT personnel due to scheduled vacations, health issues, termination, etc.

Advantages of Progent's Short-Term Staff Augmentation Program
Progent's short-term supplemental staffing services give organizations the versatility to respond to surges in demand for IT services without being saddled with the costs and delays associated with reviewing and hiring professional technical help and without the risk of adding to your in-house head count.

Important aspects of Progent's temporary staffing services include:

  • Rapid access to reliable network pros
  • Easy engagement, termination, and re-engagement of services
  • Transparent augmentation of your in-house IT team
  • Comprehensive reporting of services delivered
  • Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled fast
  • Strong working relationship with a top-level, full-service source for network support
Progent's Shared Help Desk Program
Progent's co-managed Call Center service is a specialized on-going staff augmentation option that allows IT organizations to divide the work of Call Center support transparently between their internal IT staff and Progent's nationwide pool of technical support experts. Acting as a transparent extension of your full-time Help Desk, Progent's shared Help Desk service is a joint support solution powered by the leading group professional services (PSA) tool for managing, service requests, ticketing, assigning responsibility, monitoring responses, and producing documentation.

Why Choose Progent?
Progent has two decades of background delivering online and onsite network expertise for organizations of all sizes throughout the United States. Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISA, and GIAC. Find out more details about Progent's certifications.

Progent's Areas of Expertise for El Paso, Texas Businesses
Progent's veteran team of certified consultants and technical experts offers El Paso, Texas businesses a wide array of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service firms include:

Contact Progent for Temporary IT Staffing for El Paso, Texas Organizations
To find out more details about Progent's temporary staff augmentation services for El Paso, Texas organizations, call 800-993-9400 or visit Contact Progent.