Expert Remote Troubleshooting for El Monte, California Small Business Computers from World-class Engineers
Small companies have traditionally been underserved by major IT service organizations. Many small businesses permit themselves to become dangerously dependent on freelance engineers or small consulting organizations who don't have the bandwidth or broad skill sets to respond quickly or effectively to network crises. Still other small companies resort to mass-market support providers staffed with personnel able to provide by-the-numbers solutions to ordinary issues but who do not have the experience and technical scope to handle the diversity of environments and absence of standards typical of small company information systems.

Progent's time-tested approach to providing affordable and effective network support to small businesses has made Progent one of the most respected Microsoft-certified IT consulting firms in the United States. Progent has provided remote support to small businesses in every state in the U.S. (refer to Progent's customer testimonials).

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to supplement the skills of your internal network support group. This can reduce expenses and help meet schedules for major projects such as software programming, business continuity planning, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide access to accredited experts to help your business to design and implement a sensible cloud computing strategy.

Key IT Areas Supported by Progent for El Monte, California Businesses
A Microsoft-certified Partner IT service firm that maintains a world-class team of Cisco CCIE network infrastructure experts and Apple certified engineers, Progent offers emergency assistance and low-cost remote consulting to El Monte, CA companies for a broad array of computer technologies such as:

Support Delivery Options for El Monte, California Businesses
Progent offers a selection of alternatives for providing small businesses with affordable IT services for technical support, consulting, and network management outsourcing. Progent's model for providing computer support is built on the Help Desk structure common to larger IT support organizations. Progent's Help Desk Call Center Support Model ensures rapid support, thorough activity documentation, reliable follow-up, and tight expense control for an array of network support delivery alternatives that include online repairs, on-premises support, and top-level consulting.

  • Remote Service
    Progent's Technical Response Center provides urgent and routine remote support for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can assist customers to troubleshoot and repair network issues without the cost or delay of on-premises service calls. The experience of Progent's network consultants makes it possible to handle most network problems rapidly. For complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible registration process for new clients to accommodate urgent network problems and Progent charges per minute with zero startup fees or time minimums, so you pay only for the support you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn more information about Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent offers on-site computer support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in tandem with Progent's remote service engineers to deliver small companies the optimal solution: in-person support technicians when you need them as well as the on-line expertise of Progent's seasoned staff of network consultants, security specialists, and business software programmers. The response time for in-person service calls is usually less than 24 hours. There is no start-up or retainer charge for registering as a Progent client for onsite support. Find out more concerning how and why to register for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. For details, refer to Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Help Desk sharing services allow your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics. For more information, visit Progent's Help Desk Co-management services.

  • Consulting Services
    Progent provides small businesses affordable access to enterprise-class IT professionals who can deliver assistance with vital technologies including Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero threat assessment products, company-wide network protection consulting, fault tolerant network engineering, virtualization strategies, plus configuration, programming and support for small business software such as financials, ERP, reporting, CRM, and office productivity suites. Progent can provide assistance with one-shot projects such as site moves and massive software upgrades, longer term initiatives such as customizing an older MRP platform to a current MS Dynamics or Dynamics 365 package, database application development and DBA support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and network management, or emergency response such as disaster recovery and malware cleanup.

  • Infrastructure Consulting Services for an At-Home Workforce
    Progent can assist small and mid-size companies to design, implement and troubleshoot the network infrastructure needed to support teleworkers. Areas of network infrastructure for which Progent's experts can provide guidance include safe and efficient VPN connections, Virtual Desktop Infrastructure platforms, router configuration, Wi-Fi LAN design and deployment, and reliable Internet connectivity. For details about Progent's network infrastructure consulting expertise for remote workers, refer to network infrastructure support services for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the top level of dependability and expandability but that is also easy for customers to migrate to a different support firm or to move in-house when your situation calls for it. Progent's Private Cloud hosting is built around proven virtualization technologies that permit companies with mixed environments to benefit significantly on the expense of hardware, system support, and IT administration while getting enterprise-class availability and an unparalleled level of vendor independence. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed package, can support the mixed- OS and non- standardized networks common with small businesses, and retains ownership of the software licenses in the customer's possession so that migrating to a new virtualized system is fast, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide expert remote support to help organizations of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that utilize physical resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's low-cost ProSight line of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire threat progression including protection, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and enables fast recovery of vital files, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, reconfigure and debug their networking hardware like switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security companies to deliver centralized control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for El Monte, California Small Businesses
Progent's size, breadth and depth of technical expertise, and experience with corporate IT support allow small and midsize companies to sidestep the pitfalls associated with over reliance on small service organizations or freelance engineers.

Teaming with Progent allows your company to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For IT services, smaller companies often rely heavily on individual consultants. Although freelance support engineers carry lower expenses than larger IT service firms and can typically charge apparently smaller fees, freelancers are frequently stretched to far to respond quickly to urgent network problems. If an independent engineer is occupied with different customer, ill, on travelling, or in training, the absence of backup personnel may require your business to wait for help during an emergency. As your small business expands, system downtime or difficulties with critical programs get more expensive. The dollars you thought you were conserving on an independent consultant can be eaten up fast due to lower output. In addition, when independent engineers confront unfamiliar technologies, the unavailability of a big engineering group to rely on for assistance requires them to train on the job while your business ends up footing the bill for their continuing training.

  • Gain Access to Certified Professionals in Complex IT Solutions
    The majority of small service organizations or freelance engineers who concentrate on small company IT support may excel at providing routine solutions but don't have the seasoning to deal efficiently with complex network infrastructures that have mixed platforms, multiple offices, VoIP systems, mobile workers, interconnected financial and operational software, eCommerce, and custom business software. Progent's experience with global companies and Progent's extensive staff of specialists can be valuable to your company because enterprise environments are characteristically complicated, integration issues require thorough understanding of in many technical areas, and achieving an acceptable level of stability, reliability, and security calls for enterprise-proven leading practices.

  • Build a Firm Basis for Growth
    Small businesses often start with an IT system cobbled together on a shoestring budget. Without a solid basis, a series of improvised fixes commonly get thrown onto of a tenuous structure. As a company grows, stability and expandability issues can hinder the productivity of the organization. These networks need proper evaluation, smart business analysis, and broad-based expertise to migrate to a network environment that can provide the solid basis to meet current business needs and ease downstream growth.

  • Team with Solution Finders, Not Product Vendors
    Smaller companies require guidance and education to navigate through an ever more complicated maze of technology alternatives available for accelerating growth and improving efficiency. They do not need a network consultant or support firm that attempts to promote products. Progent eliminates conflicts of interest by not selling hardware and software. Progent sells services and expertise only. This permits Progent to match technical support with the real needs of customers. Mixing IT support and product reselling can result in a conflict where the proposed solution is based on a preselected vendor rather than being driven by the actual needs of a small business.

Contact Progent
In case your El Monte, California business wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Remote Network Support
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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