Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. For this reason, ransomware assaults are commonly unleashed on weekends and late at night, when IT staff are likely to take longer to recognize a break-in and are least able to organize a rapid and coordinated response. The more lateral movement ransomware can make within a victim's system, the more time it takes to restore basic IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to take the time-critical first step in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware engineers can assist businesses in the Edmonton metro area to identify and quarantine infected servers and endpoints and guard clean assets from being penetrated.

If your system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Edmonton
Modern variants of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and invade any accessible system restores and backups. Data synched to the cloud can also be corrupted. For a vulnerable environment, this can make system restoration almost impossible and basically knocks the IT system back to square one. Threat Actors (TAs), the hackers behind a ransomware assault, demand a settlement payment in exchange for the decryptors required to recover scrambled data. Ransomware assaults also try to exfiltrate information and TAs require an extra settlement in exchange for not posting this information on the dark web. Even if you can restore your network to a tolerable point in time, exfiltration can be a big issue according to the sensitivity of the downloaded information.

The restoration work after a ransomware incursion has a number of distinct stages, the majority of which can be performed concurrently if the response team has a sufficient number of members with the required skill sets.

  • Quarantine: This urgent initial response involves blocking the lateral progress of ransomware within your network. The more time a ransomware assault is permitted to run unchecked, the more complex and more costly the recovery effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment processes consist of cutting off affected endpoint devices from the rest of network to restrict the contagion, documenting the environment, and securing entry points.
  • System continuity: This involves restoring the IT system to a basic useful level of capability with the shortest possible downtime. This process is usually the top priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This activity also demands the widest array of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, productivity and mission-critical applications, network topology, and safe remote access management. Progent's recovery experts use state-of-the-art workgroup platforms to coordinate the complex recovery process. Progent appreciates the importance of working quickly, continuously, and in concert with a client's managers and network support staff to prioritize tasks and to get vital services on line again as fast as feasible.
  • Data restoration: The effort necessary to recover files impacted by a ransomware assault depends on the state of the network, how many files are affected, and what recovery methods are required. Ransomware attacks can destroy critical databases which, if not gracefully shut down, may need to be reconstructed from the beginning. This can include DNS and AD databases. Exchange and SQL Server rely on AD, and many ERP and other business-critical platforms are powered by Microsoft SQL Server. Often some detective work may be needed to locate undamaged data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and laptops that were not connected during the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to protect against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by any user including administrators.
  • Implementing modern antivirus/ransomware protection: Progent's ProSight ASM utilizes SentinelOne's behavioral analysis technology to give small and medium-sized companies the benefits of the identical anti-virus technology implemented by some of the world's largest enterprises such as Walmart, Citi, and NASDAQ. By providing in-line malware blocking, identification, mitigation, recovery and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring cuts TCO, streamlines administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the insurance provider, if there is one. Services consist of determining the kind of ransomware involved in the assault; identifying and making contact with the hacker persona; verifying decryption capabilities; budgeting a settlement with the ransomware victim and the cyber insurance provider; establishing a settlement and schedule with the hacker; checking adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency disbursement to the hacker; acquiring, learning, and using the decryptor tool; debugging decryption problems; building a clean environment; remapping and reconnecting drives to match exactly their pre-attack condition; and recovering physical and virtual devices and services.
  • Forensics: This process involves uncovering the ransomware assault's progress throughout the targeted network from beginning to end. This audit trail of the way a ransomware attack progressed through the network helps your IT staff to assess the damage and uncovers shortcomings in policies or processes that should be rectified to avoid later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to detect anomalies. Forensics is commonly given a top priority by the cyber insurance provider. Because forensics can take time, it is critical that other key recovery processes like operational continuity are performed in parallel. Progent has a large team of information technology and security professionals with the skills required to carry out activities for containment, operational continuity, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has delivered online and on-premises IT services throughout the U.S. for more than two decades and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have been awarded advanced certifications in core technologies such as Cisco networking, VMware virtualization, and popular Linux distros. Progent's data security consultants have earned internationally recognized certifications such as CISA, CISSP-ISSAP, CRISC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also has guidance in financial and Enterprise Resource Planning application software. This broad array of expertise allows Progent to salvage and integrate the surviving parts of your IT environment following a ransomware attack and reconstruct them rapidly into a viable network. Progent has collaborated with leading insurance carriers like Chubb to assist businesses clean up after ransomware assaults.

Contact Progent for Ransomware Recovery Consulting Services in Edmonton
For ransomware recovery consulting in the Edmonton metro area, phone Progent at 800-462-8800 or visit Contact Progent.


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