Edison Consulting Experts for IT Service Firms

Progent's Consulting, Help Desk, and Ticketing for IT Service Organizations in Edison
Progent's consulting support for IT service organizations in Edison New Jersey enables your company to offer your customers Progent's consulting and Help Desk support under your own branding as a seamless extension of your in-house IT services group. This can put you on the fast track to add to your client base, flesh out your service catalog, create happy customers, and improve your bottom line.

Progent's nationwide team of network engineers, PC support specialists, IT admins, and cybersecurity consultants have acted as seamless supplements to the IT staffs of some of the world's biggest IT support firms. Progent's range of technical knowledge allows you to broaden the capabilities of your IT service practice, and Progent's close integration with your support team helps you strengthen and preserve your branding.

Progent is an IT support company with 20 years of experience providing online consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network engineers of any independent IT support company in the world. Progent has delivered remote IT assistance and advanced consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's consulting program for network service organizations offers seamless resale to your customers of world-class services. Progent bills your firm directly and works under your instructions to deliver your clients support services under your brand. In addition, Progent offers an affordable Off-hours Support Service for clients who require 24x7 technical support.

Help Desk and Ticketing for Network Service Firms
Ticketing is the enabling technology behind an efficient IT Call Center. But full-featured ticketing systems are not only costly to license and staff, but a hassle to configure and manage. Smaller IT service companies rarely have the required budget or personnel. Progent's Help Desk and ticketing solution offers IT service organizations an economical way to retain their company branding while delivering their clients responsive desktop support services built around a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Service Desk and ticketing solution for IT support organizations leverages Progent's investments in advanced ticketing software, an online desktop support team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing system. The features offered with Progent's Help Desk and ticketing program enable your IT service firm to increase your support workload, the diversity of technologies your company can take on, the number of locations you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT support firms include:

• Progent's remote desktop service team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal business hours.
• Standard support times are 5am to 7pm PST, five days a week.
• Extended hours support is offered at additional cost.
• Optional onsite support in major metro areas is available throughout the country at extra cost.
• You keep full control of your customers and invoicing.
• Your clients submit incident reports through your own branded web portal, an 800 number, or by sending a message to your dedicated mailbox.
• Every end user request automatically becomes an open request in the ticket system.
• Tickets can be monitored and modified remotely while they are active.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service firms allows your support team to act as a sole source for virtually all IT guidance and troubleshooting your clients may require. You can build your team and strategic IT skills at your own pace without being forced to turn down opportunities due to a lack of in-house expertise or a shortage of personnel.

Key features of Progent's Reseller Program for IT Service Firms include:

• Transparent Support: Progent works as a transparent supplement to your internal IT service group, under your direction, and bills you instead of your customer.
• Granular Billing: Progent bills on a per-minute basis to minimize expenses.
• Detailed Reporting: Progent uses an advanced documentation platform to ensure that all IT services performed are thoroughly documented. This makes it easy for support group to shift service responsibilities to in-house consultants once you have enough people and appropriate technical skills.

• Safely Expand Your IT Support Practice: You can easily and affordably accept more opportunities beyond your core fields of excellence and open new territories without the risks involved with expanding your head count too rapidly.
• Re-enforce Your Brand: You can improve your mind share as a full-spectrum network support firm by delivering more solutions to more customers using your own brand.
• Flesh Out Your Services Portfolio: Progent can provide world-class support in a broad array of technologies and can be a dependable reservoir of skills for expanding your IT support business.
• Rapid Problem Escalation: Thanks to a sizable roster of high-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
• Make Your Customers Happy: Satisfied clients stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek expertise outside the fold.
• Remote Support Professionals: For two decades, Progent has delivered remote network support from Help Desk support to advanced consulting. Effective online service cuts costs while delivering quick solutions.
• Top Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned top certifications including ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.

Progent's Areas of Expertise for Edison, New Jersey Companies
Progent's nationwide team of certified consultants offers Edison, New Jersey businesses a wide array of remote consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service firms include:

Learn More About Progent's Consulting Support for IT Service Organizations in Edison, New Jersey
For more information about Progent's reseller program for network service firms in Edison, New Jersey, call 1-800-993-9400 or see Contact Progent.