Cleveland Microsoft Certified Support Services

Microsoft Dynamics GP, originally branded Great Plains, sports a longer heritage than almost any other ERP platform written for the Windows OS. Dynamics GP is a proven, feature-rich application and is one of the most widely used ERP systems for SMBs, with about 50,000 active customers globally. A number of businesses who have depended on Dynamics GP for years have managed to defer upgrades and maintenance to the point that they are now running legacy software and outmoded network infrastructure. This is dangerous. Meanwhile, a common complaint we hear from new customers is that they have trouble finding veteran Microsoft Dynamics GP experts to partner with for in-depth knowledge about how to update their Dynamics GP system efficiently and get the maximum business value out of the application.

The longer an organization attempts to make do with legacy versions of Dynamics GP, the more complex the upgrade process tends to be. When physical host servers or storage systems break down, there could be no equivalent hardware available to use as substitutes. When releases of Windows Server used to host Dynamics GP arrive at end-of-support (EOS) status, vital security updates stop being released. Current editions of Microsoft SQL Server might not be compatible with your important GP customizations. Next-generation products like Microsoft's Power BI may not run. Organizations investigating an upgrade of their Microsoft Dynamics GP environment can be intimidated by the number of pieces involved in the puzzle. And the cost quoted for an upgrade may seem astronomical.

Dynamics GP Upgrade and Customization Expertise Available from Progent
Progent has offered support for Dynamics GP and Great Plains for more than 20 years, and Progent's tested professionals have delivered advanced and economical online consulting for Windows-based networks to businesses in every state throughout the U.S. By offering in-depth experience with all versions of Dynamics GP as well as world-class system integration talent, Progent is uniquely suited to make sure your Cleveland, Ohio business get the most out of GP.

We become partners with our clients and start by understanding their requirements. After gaining an understanding of the IT situation and the areas needing improvement we provide our recommendations. Proposed services may involve a migration to a newer and fully supported release of Microsoft Dynamics GP, basic user education, complete platform and specific module implementation including 3rd-party modules from a broad array of vendors that have written add-ons to Microsoft Dynamics GP, integration with other critical business applications used by company, custom report creation, and system analysis to determine whether GP is being utilized to its fullest. Our goal with each Microsoft Dynamics GP project big or small is to optimize business value and minimize cost.

Progent can assist your Cleveland, Ohio business in every phase of your Dynamics GP upgrade or enhancement process including:

• System Assessment
  Take a look at what modules and features of Microsoft Dynamics GP you are now running and propose additional features available on the product that might be helpful to your organization.

• Migration Planning and Scheduling
  Create a complete upgrade plan and timetable that minimizes business interruption. Schedule pilot testing, production upgrade, and training. Specify custom development and add-on products. Predict and resolve compatibility issues.

• Pilot Testing
  Design and implement a pilot environment for validating the upgrade process.

• System Upgrades
  Back up databases and dictionaries, eConnect, and GP Integration Manager database. eMigrate Microsoft Dynamics GP to the latest version to ensure continuing support services from Microsoft and to have all the latest features available to your business. Upgrade SQL Server and compatibility levels for all associated databases. Implement services from the Professional Services Tools Library. Prepare data and execute scripts to resolve documented issues.

• Management Reporting
  Create reports and or dashboards for private and public use. Deploy SQL Server Reporting Services (SSRS) and combine Dynamics GP with Microsoft Power BI for self-service reporting and for combining information from multiple local and external sources.

• Training
  Deliver one-on-one or classroom style training for current and first-time users of Dynamics GP.

• Support
  Act as a single contact for expertise to deliver dependable and cost-effective resolution of issues thanks to familiarity with your particular environment.

• Guidance
  Suggest the use of modules included with the core GP platform but are not currently being utilized. Also, suggest third-party add-ons designed exclusively for Dynamics GP to deliver features that GP doesn't offer.

• Integrations
  Build custom integrations between Microsoft Dynamics GP and other strategic applications to avoid redundant entry and increase consistency.

• Customizations
  Build major and small customizations that run with Microsoft Dynamics GP to handle various business functions not addressed by out-of-the-box GP modules or external add-ons.

• Requirements analysis and IT asset inventory
• Network architecture design and deployment (on-premises, cloud-based, or hybrid)
• Configuring firewalls and remote connections and creating security policies
• Managing Apple iOS, Google Android, and Windows smartphones and tablets
• Developing high-availability architectures
• Integration with public cloud services such as Microsoft 365
• Disaster recovery planning
• Performance tuning

Progent also has extensive experience delivering help from seasoned Cisco CCIE-certified network infrastructure experts, Hyper-V integration consultants, and VMware virtualization consultants. This experience with core IT platforms cuts time and expense when helping businesses through each phase of upgrading their older Microsoft Dynamics GP deployment. Progent also can provide the skills of senior cybersecurity and information assurance experts, business continuity preparedness consultants, application programmers, hybrid cloud integration consultants, and database administrators who can help you to design, implement, and manage a well-tuned Dynamics GP ecosystem.

Progent's Consulting Services for Microsoft Dynamics GP/Great Plains Enterprise Resource Planning Deployments
To learn more information about Progent's remote and onsite support services in Cleveland, Ohio for Microsoft Dynamics GP/Great Plains Enterprise Resource Planning product family, see:

• Dynamics GP Consulting Services
  

• Dynamics GP 2015 Support Services
  

• MS Dynamics GP/Great Plains Program Features
  

• Dynamics GP/Great Plains Features
  

• Expertise with Dynamics GP Reporting
  

• Microsoft Dynamics GP Custom Software Development
  

Contact Progent for Dynamics GP/Great Plains Migration Expertise
If your Cleveland, OH business needs a MS Dynamics GP/Great Plains deployment expert or application programmer, call 1-800-993-9400 or go to Contact Progent.