Network Support for Mid-size Businesses

ProSight Duo Access Security
Progent's ProSight Duo line of managed services integrates industry-leading technology from Duo, a Cisco Systems subsidiary, to deliver two-factor authentication solutions. Two-factor authentication is one of the pillars of modern zero-trust cybersecurity strategy. 2FA utilizes out-of-band identity verification to provide an additional layer of protection beyond traditional passwords. This counters the most frequent causes of security break-ins such as phishing, social engineering, and credential theft.

Duo's push technology minimizes time and hassle by permitting users to confirm who they are simply by pressing "Approve" on the authentication prompt on their own iOS or Android smartphone or wearable. This single-tap procedure eliminates the need to retrieve an email or text and transcribe a passcode manually.

Progent's ProSight Duo family consists of three subscription services that progressively add features. ProSight Duo MFA allows organizations to implement Duo's two-factor authentication technology to guard all apps while providing basic policy tools, centralized management, and fast endpoint provisioning. ProSight Duo Access includes all the features of ProSight Duo MFA and adds adaptive authentication policies and endpoint health monitoring. ProSight Duo Beyond brings the ability to differentiate corporate as opposed to personal devices, block suspect endpoints, and allow users secure and transparent access to your internal applications. Progent is a Duo Managed Service Provider and can assist you to design, deploy and manage a modern identity validation solution that delivers top-level access security without disrupting your users.

Two-factor Authentication
Most cybersecurity breaches exploit compromised passwords. Each service plan in Progent's ProSight Duo line of identity validation solutions can reduce your dangerous dependence on passwords by supporting two-factor authentication. With 2FA activated, when you sign into a registered online application and provide your correct password you are asked to confirm your identity by means of a device which you have sole ownership of and that utilizes a separate ("out-of-band") channel. A broad selection of devices can be used as this second form of ID validation including an iOS or Android smartphone or watch, a token, a landline telephone, etc. You can enroll multiple verification devices.

Once you verify your identity using your out-of-band device, you are allowed to run your application or access your VPN or remote desktop service. With the Duo Mobile app's push notification feature enabled, you can simply press "Approve" on your iOS or Android phone or smart watch. This streamlines the login experience by making the authentication process nearly immediate. For traditional authentication units, such as a token, you can transcribe a short-term password.

Plans Offered with ProSight Duo Managed Services
Progent's ProSight Duo line of subscription-based managed service plans include ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's network security consultants can help you to determine which version of ProSight Duo is the best fit for your requirements.

ProSight Duo MFA Features:

• Two-factor authentication
• Duo Mobile to push single-touch ID validation for smartphones and watches
• ID verification via a U2F USB device or biometrics
• Traditional two-factor authentication with a passcode on a token, mobile computer, or provided by an IT admin
• User self-enrollment and self-management
• Dashboard displaying all managed devices connected to secured applications
• Access policy enforcement driven by application, user group
• Cloud-based single sign-on (SSO) for any apps via an MFA-secured dashboard

• All the features of ProSight Duo
• Unified Endpoint Visibility displays each networked device, not simply managed devices
• Flag and monitor unhealthy devices
• Duo Device Health apps for laptops and PCs
• Cybersecurity health monitoring for mobile endpoints
• Access policy enforcement based on geo-location
• Blocking options for anonymous networks such as Tor
• Detection of high-risk or problem networks
• Health-based policy decisions for laptops, desktops and devices
• Prompt users during sigh-on to bring up to date their software and security settings

• All of the capabilities of ProSight Duo Access
• Detection of company-owned vs. BYOD laptops, desktops and mobile devices
• Detection of third-party agents like anti-virus operating on devices
• Protected access to on-prem websites/apps and SSH servers without requiring VPN credential management
• Validation of both user and endpoint trust
• Limit device access to applications determined by membership in endpoint management systems
• Limit mobile access to applications determined by enrollment in mobile device management systems

Download Importance of Using Advanced Password Management Tools White Paper
To view or download a white paper describing the importance of deploying up-to-date password management technology, click:
Importance of Deploying Modern Password Management Technology White Paper. (PDF - 2.3 MB)

How Progent Can Help You to Create an 2FA Solution with ProSight Duo
Progent can help your company to design, implement, maintain and debug a two-factor authentication system built on ProSight Duo technology. Progent can also help your business to integrate ProSight Duo 2FA services into a cohesive, comprehensive security strategy by delivering expert support for all aspects of modern cybersecurity tools and services for any mix of cloud, on-premises, work-from-home, and mobile environments.

Progent's Cisco CCIE network experts can help you to configure and troubleshoot your Cisco Firepower firewalls, switches, VPN devices, and other network infrastructure to support Cisco Duo's secure access technology. Progent's certified Azure experts, AWS configuration experts and Google Cloud Platform consultants can assist your company to add the security of ProSight Duo 2FA services to your cloud-hosted applications. Progent's work-from-home integration experts can assist you to set up safe and reliable remote connectivity for your teleworkers.

Progent can also provide fast guidance from Microsoft 365 Exchange consultants, SQL Server consultants, and Microsoft 365 consultants help your company to plan and deploy Duo secure access technology with your key workloads. Progent's CISSP-certified cybersecurity consultants and CISM-certified IT security experts can assist your organization to review and strengthen your overall security posture. Progent also offers ProSight Active Security Monitoring (ASM) services for machine-learning based endpoint protection powered by SentinelOne.

Other Managed Services Available from Progent
In addition to ProSight Duo access security services, Progent offers other value-priced managed service plans that cover vital aspects of your information system like security, backup/restore, and infrastructure management. By working with leading technology innovators, Progent can provide small and middle-size organizations the advantages of the identical advanced technology utilized by the world's largest enterprises. Popular managed service plans available from Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior machine learning tools to defend physical and virtual endpoints against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the entire threat lifecycle including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
  ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery Services
  Progent has partnered with leading backup technology providers to create ProSight Data Protection Services (DPS), a family of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and allow transparent backup and rapid recovery of important files/folders, applications, images, and VMs. ProSight DPS helps you recover from data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or software glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are most appropriate for your network.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your Progent consultant so any looming problems can be resolved before they can disrupt productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.

• Active Protection Against Ransomware: AI-based Ransomware Detection and Cleanup
  Progent's Active Defense Against Ransomware is an endpoint protection managed service that incorporates cutting edge behavior analysis tools to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily get by legacy signature-matching AV tools. Progent ASM services safeguard local and cloud resources and offers a single platform to address the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ransomware defense and recovery services.

• Progent's Outsourced/Shared Call Desk: Call Center Managed Services
  Progent's Call Desk services enable your IT team to offload Call Center services to Progent or divide responsibilities for support services transparently between your in-house support group and Progent's nationwide pool of certified IT service engineers and subject matter experts. Progent's Co-managed Help Desk Service provides a seamless supplement to your corporate network support organization. User access to the Help Desk, provision of support services, escalation, ticket creation and tracking, performance measurement, and maintenance of the service database are consistent regardless of whether incidents are resolved by your internal support organization, by Progent, or a mix of the two. Learn more about Progent's outsourced/co-managed Help Desk services.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and affordable alternative for assessing, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT network. In addition to maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services permit your in-house IT team to focus on more strategic initiatives and tasks that deliver the highest business value from your information network. Learn more about Progent's patch management services.