Affordable Computer Support from Microsoft and Cisco certified Professionals for Businesses in Downey, CA
By offering professional know-how when you require it, providing in-depth expertise for critical business applications, offering innovative services such as virtual data center hosting, billing only for services delivered, and charging no sign-up fees or retainers for standard services, Progent enables your company to increase the business value of your It network and reduce service expenses. Progent recognizes that information system protection, reliability, and performance are as important to small companies as to large corporations but that small organizations lack the leverage to spend heavily in information networks and internal support staffs. Progent's fundamental value proposition is that no IT support organization can match Progent's capability to provide the IT support expertise your company requires whenever you require it and at a cost you can afford.

For medium-size and enterprise businesses, Progent can provide co-sourcing support to reinforce the technical skills of your internal network service group. Co-sourcing can cut costs and help meet schedules for big projects like application design and development, disaster recovery planning, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition offer the services of accredited consultants to assist your company to plan and execute your cloud computing strategy.

Core Practice Areas Supported by Progent for Businesses in Downey, California
Progent's nationwide team of certified experts provides help for virtually all aspects of information technology deployed by businesses of any size. Practice areas served by Progent in Downey include:

Support Delivery Alternatives Available for Downey, California Companies
Progent has a selection of alternatives for providing small companies with affordable IT services for troubleshooting, system architecture, and network management outsourcing. Progent's model for delivering IT support is built on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Help Desk Call Center Support Mechanism ensures rapid response, thorough activity records, reliable follow-up, and strict expense control for an array of network support delivery options that include remote troubleshooting, on-premises support, and top-level consulting.

  • Remote Service
    Progent's Technical Response Center provides emergency and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service experts can assist customers to analyze and fix network problems without the expense or time loss of travel for onsite service visits. The experience of Progent's IT consultants allows them to resolve the majority of network problems rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible registration process for new customers to address urgent network problems and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the assistance you get. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out additional information concerning Progent's online network support services.

  • On-site Service
    Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site service technicians can operate in conjunction with Progent's remote support engineers to give small companies the optimal solution: on-premises support professionals when you need them as well as the remote expertise of Progent's seasoned team of network consultants, security professionals, and business application developers. The wait time for on-site support calls is usually under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises service. Find out more details about why to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations a complete solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues. for more information, refer to Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's roster of veteran technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the top professional services automation platform for managing service requests, ticketing, ownership, progress tracking, and metrics. To learn more, visit Progent's Co-managed Help Desk services.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of world-class consultants who can provide help with critical technologies including Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero threat assessment platform, company-wide network security engineering, non-stop it system consulting, virtualization solutions, plus configuration, customization and support for small business programs such as accounting, ERP, business analytics, sales automation, and office productivity software. Progent can help with one-time projects including office moves and massive software upgrades, longer term projects such as customizing an older MRP platform to a modern MS Dynamics 365 package, database application development and administration services, and web design, continuing support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or emergency response such as disaster recovery and virus cleanup.

  • Network Infrastructure Support Services for Telecommuters
    Progent can help small and mid-size companies to plan, deploy and troubleshoot the infrastructure for offsite workers. Areas of infrastructure for which Progent's consultants can provide support include secure and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) software, router configuration, Wi-Fi LAN planning and implementation, and reliable Internet connections. To learn about Progent's network infrastructure consulting services for remote workers, see infrastructure consulting expertise for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize company's servers in a setting that not only delivers the top degree of dependability and extensibility but that is also easy for customers to transfer to another support firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is based on mature virtualization techniques that allow companies with mixed environments to benefit significantly on the expense of capital equipment, system maintenance, and network management while achieving enterprise-class reliability and an unparalleled degree of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered solution, can support the multi- platform and non- standardized networks common with smaller companies, and retains ownership of the software licenses in the customer's possession so that moving to a new virtual system is quick, safe, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert online support services to help businesses of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist your IT team to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises resources along with public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of background providing advanced consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior analysis technology to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the entire threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of vital files, apps and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-premises storage device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, optimize and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security companies to provide centralized control and comprehensive security for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex array of network products including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-Premier security experts, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance professionals offer a company-wide view of network security and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory mandates for network data security and incident reporting.

The breadth and depth of Progent's consulting staff offer a unique array of advantages to companies wishing to maximize the productivity of their IT system within an affordable budget. These benefits include:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional experience, at the front lines of IT service, executing a wide variety of IT projects for a large mix of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its support staff. This guarantees that you get not just expert IT capability, but also a support engineer with proven methods for repairing real-world network problems efficiently. Read more concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to charge for phone service and on-premises visits per minute. As a result, you are billed just for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no sign-up charge and requires no monthly commitment for services provided during normal business hours. Many service organizations demand substantial minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids king-size bills for quick solutions. An additional advantage of granular invoicing is that clients are less inclined to allow less critical problems to stay unaddressed until they become major problems. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Support
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small support firms who offer scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation sent by every staff member to each client. The discipline of documenting and archiving support records allows more effective support and avoids a slew of common misfortunes such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom. Learn more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Small businesses who utilize independent service providers or who maintain in-house support personnel gain when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and efficient. Find out more about Progent's knowledge transfer services.

Get in Touch with Progent
If your Downey, California company needs to get in touch with Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Help
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002-2026 Progent Corporation. All rights reserved.