Expanding your remote workforce may have a major effect on network architecture, security/compliance, and company workflows. Progent has two decades of experience assisting small and mid-size businesses to design, deploy, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Downers Grove organization to pick the right technologies and adhere to best practices in building and operating a safe virtual office ecosystem for telecommuters that promotes teamwork and returns maximum value. Progent offers support services ranging from on demand expertise for helping you past challenging technical roadblocks to full project management to help you carry out business-critical initiatives.

Progent can assist Downers Grove, Illinois businesses to succeed with any facet of creating a high-performing work-at-home ecosystem by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk services, data security, data protection solutions, and streamlined management.

Help Desk Call Center Services for Telecommuters
A rapid, organization-wide switchover to a teleworker business model, which could be driven by a pandemic or as an element of a disaster recovery plan, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or supplement their Call Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk services leverage Progent's extensive network of remote IT support experts combined with enterprise-class ticketing and tracking technology to offer an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop support from initial help requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to monitor or edit their active trouble tickets, enter information, and append screenshots or relevant files. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. For more information, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Supplemental Service enables your business to supplement your existing Help Desk Call Center team by sharing delivery of Call Desk services seamlessly between your in-house IT support staff and Progent's nationwide roster of PC support technicians and subject matter specialists. Progent's shared Help Desk service uses a collaborative support model utilizing the number one professional services automation (PSA) tool for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. For details about how Progent's Call Center Augmentation Services can enable your company to provide best-in-class desktop support to your teleworkers, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing a productive telecommuter environment for your Downers Grove, Illinois organization, phone 1-800-993-9400 or visit Contact Progent.