Wireless Consulting

Consulting and Technical Support for BlackBerry Technology
BlackBerry mobile PDAs were once among the most successful solutions for achieving location-independent connectivity to email, calendars, web programs, and other critical business information. Progent can provide Downers Grove, Illinois companies support from BlackBerry-premier consultants who can help organizations to maintain existing BlackBerry deployments or transition efficiently to a current mobile solution.

As the sophistication of small business networks has increased, and as the need for world-class security, reliability, and recoverability has grown to be the norm for companies of any size, successful integration and support of RIM BlackBerry solutions has grown more difficult. To deal with areas like data protection, business continuity, and synchronization of BlackBerry smartphones with a variety of email servers and shared databases, small organizations frequently turn to outside support professionals who specialize in RIM BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-premier consultants who can assist small businesses to plan, administer, and troubleshoot BlackBerry-based environments economically and efficiently, dispensing with the need for an internal BlackBerry technology expert and lowering the cost and stress of maintaining wireless work groups. Progent's BlackBerry technology engineers have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This breadth of experience, coupled with Progent's proven remote service delivery model, provides small businesses a budget-friendly solution for integrating RIM BlackBerry products seamlessly into their information system.

Progent's engineers can assist your business with SQL Server 2019 integration support, SQL Server 2016 migration and management consulting, and Exchange setup so that your database and email systems function efficiently with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous releases of BlackBerry and Microsoft technology, configure easy-to-use administration utilities so you can track and control BlackBerry smartphones throughout your company, recommend security policies that are right for your company, customize wireless applications, and make sure that your network infrastructure is properly configured to accommodate your BlackBerry users. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is included in your regular backup procedures in order that it can be restored rapidly and safely.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.

Technical Help for BlackBerry Enterprise Server
RIM's advanced platform for administering large groups of BlackBerry wireless handsets is the BlackBerry BES Server. This powerful software allows Exchange Server, Lotus Domino, or Novell GroupWise users to transmit and receive emails that stay encrypted in transit to ensure maximum data protection. BlackBerry Enterprise Server also streamlines a wide variety of crucial management jobs ranging from smartphone configuration and upgrades to mobile security and fault tolerance.

Progent's BlackBerry-premier engineers can help you use BlackBerry BES Server to perform basic tasks such as:

• Deploy and manage applications
• Schedule device, application, and policy updates
• Upgrade BlackBerry smartphone firmware wirelessly
• Control client configurations with BlackBerry's vast selection of IT policies

Progent's BlackBerry-certified consultants can also assist you to use BlackBerry BES Server to implement key procedures not supported by the less advanced BES Server Express. These procedures include:

• Set up and support BlackBerry's high-availability infrastructure based on virtualization
• Deploy BlackBerry smartphones remotely
• Set custom administration roles
• Monitor and analyze the integrity of your BlackBerry solution

Some Ways That Progent Can Help Your Business to Manage and Troubleshoot Your BlackBerry Environment
Progent can deliver a seasoned engineer who has been awarded certifications from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry support services range from resolving synchronization issues to designing wireless productivity solutions based on BlackBerry BES Server. These RIM BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to carry out common support functions including configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters and auto-signature, modifying user profiles, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your corporate messaging software. Progent's seasoned service professionals can in addition help you to troubleshoot a broad range of problems associated with synchronization, handset detection, messaging reconciliation, web access, wireless connections, Instant Messaging, workstation application configuration, and BlackBerry Desktop Redirector.

As a leader in providing countrywide remote technical assistance for small company networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your BlackBerry technical support expenses at a minimum and, by dealing with issues promptly, improves the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry specialist can help you to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run important tasks such as resolving enterprise activation issues, registering and removing BlackBerry smartphone users, setting activation passwords, configuring wireless software loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry engineers can also assist you to use administration software such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and utilizing WiFi for enterprise activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry BES system and assist you to define and install sensible security configurations.

Progent's certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Microsoft Exchange Server architecture for working smoothly with BlackBerry BES Server or move your BlackBerry system to the most recent edition of Exchange Server.

Call or Email Progent to Get Help from a RIM BlackBerry-Certified Consultant
In order to ask Progent about technical help for BlackBerry mobile wireless integration, call 1-800-993-9400 or see Contact Progent.