Enlarging your remote workforce may have a major effect on IT infrastructure, security, and corporate workflows. Progent has two decades of experience helping businesses of all sizes to plan, deploy, manage, tune, and debug IT environments that support work-from-home employees. Progent can help your Detroit organization to pick the appropriate technologies and adhere to best practices in building and operating a secure virtual office ecosystem for teleworkers that facilitates teamwork and delivers top value. Progent offers support services that go from on demand guidance for helping you over challenging IT roadblocks to full project management or co-management to help you successfully complete business-critical tasks.

Progent can assist Detroit, Michigan companies to with any aspect of building a high-performing work-at-home ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, data security, backup/restore solutions, and unified management.

Help Desk Call Center Services for At-Home Workers
A fast, enterprise-wide switchover to a from-home workforce, which could be activated by an epidemic or as a component of a disaster recovery plan, can overwhelm even the most efficient internal Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Help Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Call Center services utilize Progent's nationwide team of online IT support experts along with enterprise-class trouble ticketing and follow-up technology to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 PC support from service requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to monitor or revise the status of their active trouble tickets, enter details, and upload screen captures and relevant files. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Augmentation Service allows your company to expand your existing Help Desk Call Center team by splitting delivery of Help Desk Call Center support transparently between your regular support organization and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's co-managed Call Center service is based on a collaborative support model utilizing the leading professional services automation tool for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. For information about how Progent's Support Desk Supplementation Services can help your business to provide world-class desktop support to your from-home workers, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining a productive work-from-home solution for your Detroit, Michigan company, phone 1-800-993-9400 or visit Contact Progent.