Expanding your telecommuter workforce may have a significant impact on IT architecture, cybersecurity, and corporate culture. Progent has 20 years of experience assisting SMBs to design, deploy, administer, optimize, and debug IT environments that support a remote workforce. Progent can assist your Detroit company to select the appropriate technologies and adhere to leading practices in creating and operating a safe virtual solution for telecommuters that facilitates collaboration and returns top business value. Progent offers support services that go from on demand guidance for getting you over challenging technical bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent can help Detroit, Michigan companies to succeed with any facet of creating a high-functioning work-at-home environment by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk services, cybersecurity, backup/restore solutions, and unified management.

Infrastructure for a Remote Workforce
Integrating the physical and software infrastructure required to support a remote work environment can be especially challenging if you must accommodate a mix of personal equipment such as desktop computers and laptops, Internet routers, and wireless appliances from various manufacturers and with a variety of OS software and firmware releases. Progent's background delivering remote help for both legacy and modern IT products in virtual office solutions allows you to make efficient use of your existing infrastructure and offers ready access to top-tire consultants for making essential upgrades. Support services available from Progent to help you to implement a productive telecommuting ecosystem include:

  • VPN technology makes it possible to create a secure connection for authenticated remote workers to access IT resources situated at your corporate data center or in a public cloud. Progent can help you to deploy and maintain VPN connections between your teleworkers and your various IT resources by providing online VPN configuration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA consultants can assist your remote workers to utilize Cisco's AnyConnect software for secure VPN tunneling for a broad selection of endpoint devices including Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable an at-home worker to see and interact with a remote PC's desktop. This technology gives IT managers significant control over the digital environment of telecommuters and ensures remote users a familiar experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers attach home networks to the Internet and support VPN tunnels, home wireless connectivity, and firewalls. Progent offers top-tier remote consulting for configuring home routers from a range of vendors. See router configuration services from Cisco-certified consultants.
  • Home Wireless networks, typically shared by the whole family and guests, are commonly used by at-home employees to connect to their Internet router for work. This can cause performance and security problems. Progent can help businesses to resolve these problems by providing expertise that include Aironet integration consulting, Cisco Meraki WiFi deployment expertise, and Ubiquiti wireless AP integration help.
  • Internet connectivity methods affect the performance and availability of connections between telecommuters and the corporate network. Vital applications may demand backup Internet access in case the normal connection breaks. Progent offers guidance for identifying ISPs, choosing sensible service packages, and setting up redundant Internet connections. Refer to Internet access solutions.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient telecommuter solution for your Detroit, Michigan company, phone 1-800-993-9400 or visit Contact Progent.