In addition to providing rapid access to high-level IT consultants and subject matter experts (SMEs) to help Detroit, Michigan organizations to resolve specific IT problems or longer-term projects, Progent offers short-term staffing to deliver more broadly defined assistance such as PC support, IT administration, and Help Desk call center response. On-demand staffing can help organizations to deal with anticipated or unplanned peaks in the need for network personnel, which may be caused by scenarios like mergers and acquisitions, site moves, platform migration, paradigm shifts like telecommuting, disaster response, seasonal variations, or new compliance requirements. Temporary staffing can also cover voids caused by the absence of in-house IT personnel due to scheduled vacations, health issues, termination, etc.

Advantages of Progent's Temporary IT Staffing Services
Progent's short-term staffing services give organizations the versatility to respond to increases in requirements for IT services without dealing with the costs and hassle associated with vetting and recruiting appropriate IT personnel and without the burden of adding to your full-time head count.

Key features of Progent's temporary staffing services include:

  • Rapid availability of proven IT professionals
  • Easy engagement, termination, and resumption of services
  • Transparent extension of your in-house IT team
  • Full documentation of all services delivered
  • Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved fast
  • Strong working relationship with a world-class, full-service resource for IT support
Progent's Shared Help Desk Program
Progent's shared Call Center program is a proven on-going staff augmentation option that enables IT organizations to divide the responsibilities of Help Desk Call Center support seamlessly between their internal IT personnel and Progent's extensive team of technical support specialists. Working as a seamless extension of your full-time Help Desk, Progent's co-managed Help Desk Call Center service is a collaborative service alternative powered by the leading group professional services platform for managing, service requests, ticketing, assigning responsibility, monitoring progress, and generating management reports.

Why Choose Progent?
Progent has two decades of experience providing online and onsite network services for organizations across the U.S. Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including CISSP, CISM, and CRISC. Find out more details about Progent's industry certifications.

Progent's Practice Areas for Detroit, Michigan Businesses
Progent's veteran team of certified consultants and technical experts can deliver Detroit, Michigan businesses a wide range of remote technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for IT service organizations include:

Contact Progent for Short-Term IT Staffing for Detroit, Michigan Businesses
To learn more about Progent's temporary staff augmentation services for Detroit, Michigan companies, call 800-993-9400 or visit Contact Progent.