Detroit Specialists for Network Service Firms

Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Firms in Detroit
Progent's consulting support for network service firms in Detroit Michigan allows your company to provide your customers Progent's consulting expertise and Help Desk Call Center support with your brand as a seamless supplement to your regular network support team. This can put you on the fast track to grow your revenue, flesh out your service offerings, create happy customers, and improve your profits.

Progent's nationwide roster of network infrastructure experts, PC integration and troubleshooting specialists, IT admins, and data security professionals have worked as seamless adjuncts to the support groups of some of the world's largest IT service businesses. Progent's breadth and depth of expertise allows you to broaden the scope of your IT service business, and Progent's transparency lets you strengthen and preserve your company's brand.

Progent is a network support company with 20 years of background providing online consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure experts of any private IT services company in the world. Progent has provided online technical support and consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)

Providing Progent's Services With Your Own Brand
Progent's reseller program for network service firms features transparent resale to your customers of professional IT services. Progent invoices your firm exclusively and works under your direction to deliver your clients consulting and support services under your brand. In addition, Progent offers an affordable Extended Hours Support Service for customers who require access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing systems are the enabling technology behind an efficient Help Desk. But full-featured ticketing platforms are not only costly to license and staff, but also difficult to configure and maintain. Small or niche IT support firms rarely have the required financial or human resources. Progent's Help Desk and ticketing program offers IT service firms an affordable way to keep their company branding while providing their clients world-class desktop support services backed by an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Service Desk and ticketing program for IT service organizations takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing platform. The standard and optional features available with Progent's Call Center and ticketing services allow your IT service firm to expand your physical and virtual support volume, the range of technologies your business can take on, the number of locations you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT service firms include:

• Progent's remote desktop support staff provides Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard business hours.
• Standard support times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended support is offered at extra cost.
• Optional on-premises support in larger metro areas is available across the US at extra cost.
• You have complete control of your clients and billing.
• Your clients submit service requests via your custom branded Internet portal, an 800 phone number, or by directing a message to your dedicated email address.
• Each client request automatically becomes an open request in the ticket system.
• Tickets can be monitored and modified online while they are active.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for network service firms allows your support team to act as a sole source for virtually all IT guidance and troubleshooting your clients may need. You can grow your staff and strategic in-house competencies steadily without being forced to say no to opportunities due to a gap in expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent works as a seamless supplement to your internal support group, under your management, and bills your firm rather than your customer.
• Granular Billing: Progent bills on a per-minute basis to minimize expenses.
• Detailed Service Documentation: Progent uses an advanced service documentation platform to ensure that all services performed are thoroughly described. This enables you to shift service responsibilities to in-house personnel once you have sufficient people and appropriate technical skills.

• Safely Grow Your Service Business: You can easily and efficiently accept additional opportunities beyond your main areas of excellence and serve new territories without the risks associated with expanding your full-time staff too rapidly.
• Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT support firm by delivering more services to more clients using your own brand.
• Add to Your IT Support Portfolio: Progent can provide top-tier expertise in a wide range of technologies and can act as a reliable resource for growing your IT service operations.
• Fast Problem Escalation: Thanks to a large team of top-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues can be handled promptly.
• Make Your Customers Satisfied: Happy clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help from other support firms.
• Online Technical Support Professionals: For 20 years, Progent has delivered online network support from Help Desk support to high-level consulting. Effective online support cuts costs while delivering fast solutions.
• Major Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's industry certifications.

Progent's Areas of Expertise for Detroit, Michigan Companies
Progent's nationwide team of certified consultants offers Detroit, Michigan businesses a wide range of online consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for network service firms include:

Learn More About Progent's Reseller Program for IT Service Organizations in Detroit, Michigan
For additional details about Progent's consulting program for IT service firms in Detroit, Michigan, call 1-800-993-9400 or refer to Contact Progent.