Expanding your telecommuter workforce can have a significant effect on network architecture, cybersecurity, and corporate workflows. Progent has 20 years of background assisting SMBs to plan, configure, administer, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Des Moines organization to select the appropriate tools and adhere to leading practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes collaboration and delivers top business value. Progent offers services that go from on demand guidance for getting you over challenging IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can assist Des Moines, Iowa businesses to succeed with any aspect of creating a high-functioning telecommuting environment by delivering infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, cloud integration, Help Desk outsourcing, security monitoring, backup/restore solutions, and unified management.

IP Voice Integration for Teleworkers
Expanding the corporate PBX environment to accommodate telecommuters is critical to maintaining an effective at-home workforce. A broad range of cloud-based digital PBX products are used by SMBs to server remote users. Many enterprises depend on Cisco's current or older products for VoIP solutions. Progent can help businesses of any size to plan or tune a remote IP voice environment that delivers the flexibility, convenience and security required for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to help businesses optimize their existing Cisco IP voice environments to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end IP telephony features to devices such as IP phones, media processing platforms, Voice over IP gateways, and multimedia applications deployed throughout the network. CUCM manages other combined media services such as messaging, video conferencing, and team interaction networks. For details about Progent's Cisco Unified CM or CUCM support, refer to Cisco Unified CM expertise.
  • CallManager is Cisco's legacy call-processing agent and has been replaced by CUCM. Progent can assist your company to maintain your current CallManager deployment or migrate efficiently to Cisco's current IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other early IP voice products, refer to Cisco CallManager consulting services.
  • Cisco IP Gateways enable integration with public telephony networks and with clients working outside the corporate firewall like telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your wide area network architecture to support these VoIP solutions and deliver on-demand deployment and troubleshooting services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Des Moines, Iowa company, phone 1-800-993-9400 or visit Contact Progent.