Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Senior Ransomware Consultant
Ransomware needs time to steal its way across a target network. Because of this, ransomware assaults are commonly unleashed on weekends and at night, when support personnel may be slower to recognize a breach and are least able to organize a rapid and forceful defense. The more lateral progress ransomware is able to achieve within a victim's network, the longer it takes to recover core IT services and scrambled files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to guide organizations to take the urgent first step in mitigating a ransomware attack by putting out the fire. Progent's online ransomware experts can assist businesses in the Des Moines area to identify and quarantine infected servers and endpoints and guard undamaged assets from being penetrated.
If your system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Offered in Des Moines
Current variants of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and attack any accessible system restores. Files synchronized to the cloud can also be impacted. For a poorly defended environment, this can make system recovery almost impossible and effectively knocks the IT system back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware assault, insist on a ransom payment for the decryptors required to unlock scrambled data. Ransomware assaults also try to steal (or "exfiltrate") information and hackers require an extra payment for not publishing this information or selling it. Even if you can rollback your system to a tolerable point in time, exfiltration can be a big issue according to the sensitivity of the stolen information.
The recovery process subsequent to ransomware penetration has a number of crucial stages, most of which can proceed in parallel if the recovery team has enough members with the necessary experience.
- Quarantine: This urgent initial step requires blocking the sideways progress of the attack within your network. The longer a ransomware assault is permitted to run unchecked, the longer and more costly the restoration effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware response engineers. Quarantine activities consist of isolating affected endpoints from the rest of network to block the spread, documenting the IT system, and protecting entry points.
- Operational continuity: This covers bringing back the network to a basic acceptable level of functionality with the least downtime. This effort is typically at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This project also demands the widest range of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, office and mission-critical apps, network topology, and protected remote access. Progent's ransomware recovery team uses advanced workgroup tools to organize the complex recovery effort. Progent understands the urgency of working quickly, continuously, and in concert with a client's managers and IT staff to prioritize tasks and to get critical services on line again as quickly as feasible.
- Data recovery: The effort necessary to recover data damaged by a ransomware assault varies according to the state of the systems, the number of files that are encrypted, and what recovery techniques are required. Ransomware assaults can destroy critical databases which, if not carefully shut down, might have to be rebuilt from scratch. This can apply to DNS and AD databases. Exchange and SQL Server depend on AD, and many financial and other mission-critical applications depend on SQL Server. Some detective work could be needed to find undamaged data. For example, undamaged OST files may exist on employees' desktop computers and notebooks that were off line during the attack. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to protect against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by any user including root users.
- Implementing modern antivirus/ransomware defense: Progent's Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the benefits of the identical AV tools used by many of the world's biggest corporations such as Walmart, Visa, and Salesforce. By providing in-line malware filtering, classification, containment, restoration and analysis in a single integrated platform, ProSight Active Security Monitoring lowers total cost of ownership, streamlines management, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
- Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This requires close co-operation with the ransomware victim and the cyber insurance provider, if any. Activities include establishing the type of ransomware involved in the assault; identifying and establishing communications the hacker persona; testing decryption capabilities; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; negotiating a settlement amount and timeline with the TA; confirming adherence to anti-money laundering (AML) sanctions; carrying out the crypto-currency payment to the hacker; receiving, reviewing, and using the decryption tool; troubleshooting failed files; building a pristine environment; mapping and connecting drives to match exactly their pre-encryption condition; and recovering computers and services.
- Forensics: This process involves discovering the ransomware attack's progress throughout the targeted network from start to finish. This history of the way a ransomware attack progressed within the network helps you to assess the impact and uncovers shortcomings in policies or work habits that need to be rectified to avoid later breaches. Forensics involves the examination of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to look for anomalies. Forensic analysis is commonly assigned a top priority by the cyber insurance provider. Because forensics can take time, it is essential that other key activities like business continuity are pursued in parallel. Progent maintains an extensive roster of information technology and security experts with the knowledge and experience required to perform the work of containment, business continuity, and data recovery without disrupting forensic analysis.
Progent's Qualifications
Progent has provided remote and onsite IT services throughout the U.S. for more than 20 years and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have earned high-level certifications in foundation technology platforms including Cisco networking, VMware, and major Linux distros. Progent's cybersecurity experts have earned internationally recognized certifications such as CISM, CISSP, GIAC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial management and Enterprise Resource Planning software. This breadth of skills allows Progent to identify and consolidate the undamaged parts of your information system after a ransomware attack and rebuild them rapidly into a functioning network. Progent has collaborated with top insurance carriers like Chubb to help organizations recover from ransomware attacks.
Contact Progent for Ransomware System Recovery Expertise in Des Moines
For ransomware system restoration consulting in the Des Moines area, phone Progent at 800-462-8800 or visit Contact Progent.