Enlarging your at-home workforce may have a significant impact on network infrastructure, security/compliance, and corporate culture. Progent has two decades of experience assisting SMBs to plan, deploy, manage, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Denver organization to select the right technologies and follow best practices in creating and maintaining a safe virtual office ecosystem for teleworkers that facilitates collaboration and returns maximum business value. Progent offers support services that go from as-needed expertise for getting you past occasional technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Denver, Colorado businesses to with any facet of creating a high-functioning remote work environment by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk outsourcing, security and compliance, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Telecommuters
A sudden, organization-wide changeover to a from-home business model, which could be activated by a pandemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or supplement their Call Center by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk services leverage Progent's extensive network of remote technical support specialists along with world-class trouble ticketing and tracking software to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC support from service requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to track or revise their active tickets, enter details, and append screenshots and relevant files. Technical support services are provided at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to deal with complex problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service enables your company to expand your existing Call Desk organization by splitting responsibilities for Help Desk support transparently between your in-house support organization and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's shared Support Desk service uses a collective support model utilizing the leading professional services automation tool for managing service requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. To learn how Progent's Help Desk Call Center Augmentation Services can enable your business to provide best-in-class technical support to your at-home workforce, see Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining a productive telecommuter environment for your Denver, Colorado business, call 1-800-993-9400 or visit Contact Progent.