Denver Consulting for Network Service Providers

Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Firms in Denver
Progent's consulting services for IT service organizations in Denver Colorado allows you to provide your customers Progent's consulting expertise and Help Desk Call Center support with your company's own branding as a seamless augmentation of your in-house IT support team. This can help you add to your client base, flesh out your service portfolio, create happy clients, and improve your bottom line.

Progent's nationwide roster of network infrastructure engineers, PC support technicians, network admins, and data security professionals have worked as seamless adjuncts to the IT groups of some of the country's biggest IT service businesses. Progent's breadth and depth of expertise enables you to broaden the capabilities of your IT support business, and Progent's close integration with your support team lets you elevate and protect your company's brand.

Progent is an IT consulting firm with two decades of experience providing remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any independent computer support firm in the world. Progent has delivered remote IT support and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)

Providing Progent's Services Under Your Branding
Progent's reseller program for network service providers features seamless resale to your customers of professional IT services. Progent bills you directly and works under your direction to deliver your clients consulting and support services under your brand. In addition, Progent has an affordable Extended Hours Support Service for customers who require access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing systems are the heart of a successful service desk. But full-featured ticketing platforms are not only costly to license and staff, but difficult to set up and manage. Smaller IT support companies do not have the necessary budget or personnel. Progent's Help Desk and ticketing solution offers IT support organizations an affordable way to retain their custom branding while providing their customers world-class desktop support services built around an advanced ticketing system and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing program for IT service organizations leverages Progent's investments in highly scalable ticketing software, a remote desktop services staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing system. The features available with Progent's Call Center and ticketing services allow you to expand your physical and virtual support volume, the range of technologies your business can take on, the number of locations you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT support firms include:

• Progent's online desktop service group delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal work hours.
• Normal support hours are 5am to 7pm PST, five days a week.
• Extended hours support is available at additional cost.
• Optional on-premises support in major metros is offered across the country at extra cost.
• You retain full control of your customers and billing.
• Your clients submit incident reports through your branded Internet portal, a toll-free phone number, or by sending a message to your specified mailbox.
• Each customer request automatically becomes an open request in the ticket system.
• Tickets can be monitored and modified remotely until resolution.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service firms allows you to become a single source for virtually all technical expertise your clients may require. You can build your staff and strategic IT skills at your own pace without having to say no to opportunities due to a gap in expertise or the absence of personnel.

Key features of Progent's Reseller Program for IT Service Firms include:

• Transparent Support: Progent acts as a seamless extension of your internal IT service team, responding to your direction, and bills your firm instead of your client.
• Granular Billing: Progent charges on a per-minute basis to reign in costs.
• Extensive Service Documentation: Progent uses an advanced documentation platform to ensure that all services performed are fully described. This enables your IT support organization to transfer account assignments to internal consultants when you have sufficient staff and appropriate skill sets.

• Safely Grow Your IT Support Business: You can quickly and safely take on additional opportunities beyond your core areas of expertise and open new geographies without assuming the risks associated with expanding your full-time staff too rapidly.
• Strengthen Your Name: You can solidify your mind share as a full-spectrum IT support firm by delivering more services to more customers using your own company name.
• Add to Your Services Catalog: Progent offers top-tier expertise in a wide array of IT disciplines and can be a reliable resource for growing your IT support business.
• Rapid Escalation: With a sizable roster of high-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
• Make Your Customers Happy: Satisfied clients are loyal. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for help from other support firms.
• Online Technical Support Experts: For two decades, Progent has delivered online IT support from Call Center support to high-level consulting. Effective online service saves money and produces quick results.
• Major Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned top certifications including ISSAP, CISM, and CRISC. Find out more about Progent's certifications.

Progent's Areas of Expertise for Denver, Colorado Companies
Progent's veteran team of certified engineers offers Denver, Colorado organizations a wide range of remote technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service firms include:

Learn More Details About Progent's Consulting Support for IT Service Providers in Denver, Colorado
For more details about Progent's consulting program for IT service firms in Denver, Colorado, call 1-800-993-9400 or refer to Contact Progent.