Denver Remote Workforce Integration Support

Expanding your telecommuter workforce can have a major impact on network infrastructure, cybersecurity, and company processes. Progent has 20 years of background helping SMBs to plan, configure, administer, optimize, and troubleshoot IT environments that support a remote workforce. Progent can assist your Denver organization to pick the right tools and adhere to best practices in creating and operating a safe virtual ecosystem for telecommuters that promotes teamwork and delivers top value. Progent can provide support services that go from on demand guidance for helping you past challenging technical roadblocks to full project management to help you carry out business-critical initiatives.

Progent can help Denver, Colorado organizations to succeed with any aspect of building a high-functioning telecommuting environment by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk augmentation, endpoint security, backup/restore solutions, and unified management.

Network Infrastructure for a Remote Workforce
Integrating the physical and software infrastructure required to support a remote workforce can be especially complex if you have to manage a combination of personal hardware like PCs and laptops, Internet routers, and wireless appliances from various vendors and with a variety of OS software and firmware releases. Progent's background providing online help for both legacy and current technologies in remote office solutions allows you to make cost-effective use of your existing network infrastructure and offers fast access to expertise for implement essential updates. Support services offered by Progent to assist your company to implement a productive work-at-home ecosystem include:

• Virtual Private Network connectivity makes it possible to create a safe tunnel for authorized remote employees to use IT assets located at your corporate data center or in a public cloud. Progent's consultants can assist you to deploy and manage VPN access between your at-home workforce and your key IT resources by providing remote VPN integration support. For organizations with Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can assist your at-home workers to set up Cisco's AnyConnect software to provide secure VPN connections for a broad range of endpoint devices including Microsoft Windows, macOS, iOS, Linux, and Android.
• Virtual Desktop Infrastructure (VDI) platforms enable a teleworker to view and use a remote computer's desktop. This provides network managers significant control over the digital environment of telecommuters and ensures remote users a familiar work experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
• Routers connect home computer networks to the Internet and support VPN tunnels, local Wi-Fi connectivity, and firewall services. Progent can provide top-tier remote support for setting up routers from a variety of vendors. See router configuration services from Cisco-certified experts.
• Home Wi-Fi networks, often supporting families and visitors, are frequently utilized by telecommuters to access their router for work. This can cause throughput as well as security issues. Progent can assist you to resolve these issues by providing expertise like Aironet integration expertise, Cisco-certified Meraki wireless installation expertise, and Ubiquiti Unifi wireless access point setup assistance.
• Internet access solutions impact the speed and reliability of connections between telecommuters and the corporate network. Vital applications might demand backup Internet connections in case the primary connection breaks. Progent offers guidance for selecting ISPs, selecting sensible bandwidth and data volume packages, and configuring fault-tolerant Internet access. Refer to Internet connectivity solutions.

VoIP Solutions for an At-Home Workforce
Extending the business PBX system to include telecommuters is vital to maintaining an effective work-at-home solution. A broad range of cloud-centric digital PBX platforms are popular with small and mid-size businesses to server remote users. Many enterprises depend on Cisco's current or legacy platforms for IP voice solutions. Progent can help businesses of any size to design or tune a telecommuter IP voice service that provides the flexibility, transparency and security needed for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to help businesses optimize their existing Cisco IP voice environments to support a growing at-home workforce.

• Cisco Unified Communications Manager (CUCM) extends enterprise IP telephony features to devices like VoIP phones, media processing products, VoIP gateways, and mixed media applications used throughout the network. CUCM manages additional mixed media services such as messaging, voice/video conferencing, and team interaction networks. For details about Progent's Cisco Unified CM or CUCM expertise, see CUCM consultants.
• Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by CUCM. Progent's consultants can help you to maintain your existing CallManager environment or migrate efficiently to Cisco's modern IP telephony solutions. To find out about Progent's expertise for Cisco CallManager and Cisco's other early VoIP platforms, see CallManager consulting services.
• Cisco IP Gateways provide connectivity with public telephony networks and with users operating outside the corporate firewall like telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series and for modern Cisco SIP gateways. See Cisco SIP gateway integration expertise.
• Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your WAN infrastructure to work with these solutions and deliver as-needed deployment and troubleshooting services.

Video Conferencing for Telecommuters
A broad selection of video conferencing products from leading technology companies support online discussions, video and voice conferencing, chat sessions, and screen sharing for both onsite users and telecommuters. Many organizations use a mix of conferencing products to meet the needs of their different partners and customers. Progent can help you to maintain your current conferencing ecosystem and optimize the engagement of your at-home employees.

• Skype for Business is Microsoft's popular unified communications product that enables presence, instant messaging, voice and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can assist your company to configure and maintain Skype for Business client software to accommodate your remote workforce. For details about Progent's consulting services for Skype for Business, see Skype for Business integration experts.
• FaceTime is Apple's multiuser video phone platform for compatible iOS, iPadOS, iPod and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Later versions of FaceTime support up to 32 simultaneous users for video sessions. For details about Progent's consulting services for FaceTime, refer to Progent's FaceTime configuration expertise.
• Webex Meeting Center provides remote conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud, Webex services include sharing specific content or screens, presentations that embed rich media including Microsoft PowerPoint, network-based capture, plus revision and playback for future reference. For details about Progent's consulting expertise for Cisco Webex as well as for additional IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
• Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and content with capabilities such as IP voice and video conferencing, persistent chat, plus data sharing. To learn more about Progent's support expertise for Teams as well as for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
• Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these conferencing platforms and assist your business to tune your network infrastructure to host them.

Microsoft Integrated Collaboration Platforms for Telecommuters
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Office and Microsoft 365 suites, offering a powerful environment of applications that deliver a cohesive user experience for exchanging information across multiple sites and on a wide range of endpoints. Progent has provided online consulting support for SharePoint and Exchange Server since their initial publication and can help your company to tune these flagship collaboration products to optimize the effectiveness of your remote workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to provide real-time collaboration and communication. Developed as a substitute for Skype for Business Online, Microsoft Teams can enable chat, video meetings that include screen sharing, phone calls, cloud voicemail, group email, as well as file and application sharing. Teams is tightly integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly branded Azure Active Directory) for supporting its complete range of capabilities. For additional information about Progent's consulting services for Microsoft Teams and Teams Premium, visit planning and configuration consulting for Microsoft Teams.

SharePoint uses web sites to allow collaboration and knowledge sharing by providing policy-driven access to data, business processes, and utilities for looking through enterprise-wide business data. SharePoint allows you to build secure web portals that permits at-home workers to view and update consolidated corporate intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting expertise, visit SharePoint configuration and development expertise.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange expertise, refer to planning and configuration expertise for Microsoft Exchange.

OneDrive is Microsoft�s collaborative cloud storage service, similar to GoogleDrive. Remote workers can store files to OneDrive, and colleagues anywhere can retrieve them securely via a web browser. Included with Microsoft 365, OneDrive enables at-home workers to co-author files. Edits made offline are automatically uploaded when you reconnect to the Internet. For information about Progent's consulting services for OneDrive, visit Microsoft Onedrive configuration experts.

Cloud Integration for At-Home Workers
Progent offers affordable online assistance for helping businesses to build, manage and repair cohesive network architectures that incorporate internal data centers, telecommuters, branches, plus public cloud services. Progent offers top-tier consultant for all types of cloud service including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help remote workers fix issues with cloud access, authentication, and cybersecurity.

Azure is a popular platform for public cloud software and services that allows you to use infrastructure, virtual servers, and key applications running on Microsoft's massive cloud. Microsoft Azure offers more than 100 cloud-based services such as the ability to host Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity management with Azure Active Directory, and plan data backup and restore solutions with Azure Backup. Progent can also show you how to create secure connections to Azure services for telecommuters by setting up and debugging firewall appliances and VPN tunnels. To learn about Progent's support services for Microsoft Azure, refer to Microsoft Azure consulting.

Microsoft 365, formerly branded Office 365, is Microsoft's popular family of business productivity applications and cloud services offered by subscription. Office apps and cloud services are marketed in a selection of bundles designed for users ranging from students and small offices to large enterprises. Progent can provide fast and affordable remote access to consultants knowledgeable about Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android technology. Progent can assist you to assess the various subscription bundles offered with Microsoft 365 and deploy 365 apps for your teleworkers in a way that delivers maximum business value. For details about Progent's support services for Microsoft 365, refer to Microsoft 365 consulting services.

Microsoft 365 Exchange Online is among the most widely used applications in the Microsoft 365 product suite. Exchange Online provides the benefits of reduced costs for physical infrastructure, easier management, dynamic scaling, high reliability, and additional benefits inherent with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to operate smoothly with local Exchange environments, enabling customers to create hybrid networks. Progent's Exchange consultants can provide as-needed help to get you through challenging IT bottlenecks and also offer comprehensive project management services to make sure your remote workers have easy and secure access to your Microsoft 365 Exchange Online deployment. For details Progent's expertise for Microsoft 365 Exchange Online, go to Microsoft 365 Exchange Online configuration and support expertise.

Amazon AWS is a trailblazer in the public cloud computing market and is the industry's top provider of cloud services. Progent offers fast and affordable online contact with cloud connectivity experts who can help your business to design, deploy, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with on-premises resources and with other popular cloud platforms such as Azure. Progent also offers access to Cisco-certified CCIE networking experts to help your company to build a high-uptime network model so your users have a productive computing experience regardless of whether they are working from your main office, a remote branch, from home, or on the road. For information about Progent's consulting expertise for Amazon AWS, see Amazon AWS integration expertise.

Google Cloud (GCP) is a leading collection of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your business to scale your existing IT resources with the Google Cloud Platform, and Progent's DBA consultants can help you make your mission-critical applications cloud ready so your remote workers can take full advantage of Google Cloud services. Progent's consultants can assist your organization to set up VMs on Google Cloud Compute Engine, plan an efficient storage solution with Google Cloud Storage services, and streamline access control for at-home workers with Google Cloud Identity. Progent's experts can also help you to use GCP's unified management tools to control and monitor your Google Cloud ecosystem. For details, refer to Google Cloud Platform consulting services.

Help Desk Services for Teleworkers
An emergency, organization-wide changeover to a telecommuter workforce, which might be activated by a pandemic or as part of a disaster recovery/business continuity process, can overwhelm even the most efficient internal Call Center. Progent's Call Center services allow businesses to outsource or augment their Call Desk by using Progent's online Technical Response Center (TRC) services.

• Progent's Standard Support Desk services leverage Progent's extensive network of remote technical support experts combined with world-class trouble ticketing and tracking technology to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 PC technical support from service requests through trouble ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows teleworkers to track or revise their current tickets, add details, and append screenshots or relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support specialists to deal with advanced issues. To find out more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
• Progent's Call Desk Supplemental Service enables your company to supplement your existing Support Desk organization by splitting delivery of Support Desk services seamlessly between your in-house support personnel and Progent's extensive pool of PC support engineers and subject matter experts. Progent's co-managed Call Desk service uses a co-sourcing support solution based on the number one PSA platform for handling service requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. To find out how Progent's Call Desk Supplementation Services can enable your business to provide best-in-class desktop support to your at-home workforce, refer to Progent's Call Center augmentation Services.

Security and Compliance for Telecommuters
Work-from-Home (WFH) employees commonly use their own devices and usually work in an unsecured physical area. This multiplies their susceptibility to malware threats and calls for judicious deployment of firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, thorough end-user education, and the development of security policies based on best practices. Progent's seasoned roster of data security support experts can help you to plan, deploy and manage an effective cybersecurity solution that protects critical IT assets in networks that incorporate telecommuters.

Firewalls enable you to build a network environment that can be safely utilized by local users as well as by an at-home workforce, mobile employees, vendors, clients, and the public. Next-generation firewall devices allow you to assign and manage appropriate permissions to different classes of users and to expand your IT network and adjust your security profile as your business evolves and as cyber threats become more sophisticated. Progent works with both current and older security devices from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For more information about Progent's firewall integration expertise, see firewall support services.

Online Endpoint Security Monitoring makes it easy to watch over the disparate devices utilized by telecommuters and either block or identify and respond to the latest threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is installed on every secured endpoint, monitoring all activity and using state-of-the-art machine learning from SentinelOne to detect zero-day attacks on arrival. When a cyberattack is discovered, ProSight Active Security Monitoring immediately isolates the infected endpoint from the network to contain the threat. Because the ProSight ASM agent is autonomous, endpoints stay protected even if they are offline. Progent is a SentinelOne Partner, reseller, and integrator. To find out more about ProSight ASM, visit remote endpoint monitoring for remote workers.

Progent's Duo MFA Managed Services incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you log into a secured online account and enter your password you are asked to verify who you are on a device that only you possess and that uses a different network channel. A wide range of devices can be utilized for this added means of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can designate several validation devices. To find out more about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for telecommuters.

Security Audits can evaluate the exposure of your network to all classes of external and internal security attacks for a network that includes an at-home workforce. Progent can deploy online, automated security analysis scanning for rapidly and affordably uncovering a wide variety of security holes that can be found over the Internet. Progent's security audit experts, which can be managed by network security experts with top certifications including CISA, ISSAP, and GIAC, can help your business to evaluate your procedures and governance policies and assess your WAN architecture to allow you to design top-level protection for your remote workers.

Horizon3.ai's NodeZero Penetration Testing Platform is a breakthrough penetration test (pentest) product family that can deliver automated threat assessment of your work-from-home connectivity solution and your internal and perimeter networks to help you uncover, rank, fix, and verify cybersecurity weaknesses before malicious hackers can exploit them. Progent's pentest experts can help you to deploy NodeZero to carry out thorough pentests of your network perimeter and your internal network in order to evaluate your current security posture. Progent can also assist you to harden your existing network security and can assist you to plan and implement a unified cybersecurity strategy that streamlines management and delivers optimum cyber defense for on-premises, multi-cloud, at-home, and perimeter IT resources. To learn more information about Progent's vulnerability analysis services powered by on NodeZero's penetration test platform, visit Consulting Support for NodeZero's Penetration Test Products.

Download White Paper: Securing a Work-From-Home Network
To view or download a white paper describing key areas to focus on for protecting an IT environment that incorporates work-from-home staff, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for At-Home Workers
The field of Data Protection covers backing up and restoring critical information in order to avoid data loss and reduce restoration time and effort in the event of storage problems due to equipment breakdowns, programming glitches, operator mistakes, malware, or any other reason. Reliable data protection strategies can be particularly difficult to architect and manage in hybrid environments that combine local data centers, cloud resources, and at-home workers.

• Backup/Restore strategies for an at-home workforce must cover multiple kinds of user-owned endpoint devices. Progent offers fast online access to experts knowledgeable about a wide range of platforms for protection Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as laptops, tablets and handhelds. Popular backup/recovery solutions supported by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To protect data spread throughout a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery subscription service that utilizes cloud-based storage and includes fine-grained recovery and centralized management capabilities.
• Disaster Recovery/Business Continuity (DR/BC) strategies commonly anticipate scenarios that call for a quick changeover to telecommuting. Progent's expert disaster recovery preparedness experts and business continuity consultants can help your business to develop, document and test a DR/BC plan that addresses the logistics of switching to telecommuting.

Unified Management for Remote Workers
Microsoft has rebranded and rebundled its endpoint management products under the title Endpoint Manager, which encompasses Intune for cloud management of mobile and remote devices and Configuration Manager for managing local endpoints. Microsoft Endpoint Manager features a unified platform for safeguarding corporate information by managing local, mobile, and home-based endpoints.

Intune
Intune is a component of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises devices and applications. Remote endpoint computers can be user owned or business owned. Network administrators managing the endpoint devices of teleworkers can utilize Intune to deploy and validate apps on managed devices, push patches and certificates, set up policies for permission to access data and resources, manage passwords, create VPN tunnels, control how telecommuters share information, set up threat protection, verify security compliance, and erase corporate information from lost, stolen or deactivated endpoint devices. Intune can be used with iOS, Android, Windows, and macOS computers. To find out about Intune and how Progent can assist your company to use Microsoft's Endpoint Management to manage the endpoint computers of your at-home workers, go to Intune remote endpoint management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) platform that helps network managers to keep remote endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch for unified endpoint administration plus VMware's Horizon virtual software delivery technology for identity control, application management, and setup management of endpoints. Workspace ONE runs with devices powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site deployment through a perpetual license. Key features of VMware Workspace ONE include fast over-the-air deployment of new notebooks, quick onboarding of new employees, policy set up and enforcement for all categories of endpoints, unifies reporting and analytics, email encryption, and integration with Microsoft apps and cloud-based services. To find out about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE mobile device management consultants.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Denver, Colorado company, call 1-800-993-9400 or refer to Contact Progent.