Mobile Expertise

Consulting Support Services for BlackBerry Technology
BlackBerry wireless PDAs were at one time among the most successful products for maintaining location-independent connectivity to email, calendars, web-based programs, and other critical business data. Progent can provide Denver, Colorado companies support from BlackBerry-certified professionals who can assist companies to maintain their BlackBerry environments or migrate efficiently to a current mobile platform.

As the sophistication of small company IT technology has increased, and as the demand for world-class protection, reliability, and recoverability has grown to be the norm for organizations of all sizes, effective deployment and maintenance of BlackBerry technology has become more challenging. To handle issues like security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging servers and company databases, small organizations often resort to outside consulting professionals who offer expertise in BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-certified consultants who can help small businesses to design, administer, and troubleshoot BlackBerry-based solutions affordably and effectively, eliminating the requirement for an in-house BlackBerry technology specialist and lowering the expense and stress of supporting wireless work groups. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security specialists. This range of knowledge, coupled with Progent's proven online support capabilities, gives small businesses a budget-friendly alternative for integrating BlackBerry products productively into their business information network.

Progent's consultants can help your company with SQL Server 2019 integration support, SQL Server 2016 migration consulting, and Microsoft Exchange setup so that your data and messaging infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from older editions of BlackBerry and Microsoft technology, set up easy-to-use administration tools so you can monitor and support BlackBerry devices throughout your business, define security policies that are right for your business, customize mobile software, and ensure that your IT network infrastructure is properly designed to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry data is included in your regular backup processes so that it can be restored quickly and safely.

Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.

Integration Support for BlackBerry Enterprise Server
RIM's advanced solution for managing big collections of BlackBerry devices is the BlackBerry BES Server. This powerful software enables Microsoft Exchange, Lotus Domino, or Groupwise clients to transmit and receive emails that are encrypted during transit to ensure optimum security. BES Server also streamlines a broad selection of crucial administrative jobs ranging from smartphone configuration and upgrades to wireless security and fault tolerance.

Progent's BlackBerry-premier consultants can help you utilize RIM BlackBerry BES Server to perform routine jobs such as:

• Deploy and manage applications
• Schedule smartphone, program, and IT policy updates
• Update BlackBerry device firmware wirelessly
• Control user and group configurations with BES Server's extensive library of policies

Progent's BlackBerry-premier consultants can also assist you to utilize BlackBerry Enterprise Server to perform key tasks not available with the entry-level BlackBerry BES Server Express. These tasks include:

• Set up and support BlackBerry's high-availability infrastructure based on virtual servers
• Install BlackBerry smartphones wirelessly
• Establish custom management roles
• Monitor and report on the health of your system

How Progent Can Assist Your Business to Maintain and Support Your BlackBerry Environment
Progent can provide a seasoned BlackBerry support who has earned accreditations from RIM in all major facets of BlackBerry integration. Progent's BlackBerry consulting services span areas from troubleshooting synchronization problems to designing mobile productivity solutions based on BlackBerry BES Server. These RIM BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to help you to plan, install, test, repair, and document a mobile wireless solution built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry include business and technology requirements assessment, solution architecture, deployment strategy and execution, performance tuning, configuration of a high-availability architecture, data backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical goals and to create a wireless system that fits within your IT budget and supports your business strategy. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's ability to support a BlackBerry BES Server, help you to decide which administration model and equipment match your needs, and evaluate your email and messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make informed choices about options for software editions, server hardware and mass storage, network topology, and application configuration.

To optimize network protection, Progent's BlackBerry expert can assist your company to select and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-certified security engineers to run company-wide security assessment and compliance validation and recommend improvements to account for your BlackBerry solution.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in a messaging system powered by Exchange. Progent's BlackBerry-certified engineer offers support skills in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can show you how to add and remove BlackBerry smartphone clients on Exchange and Microsoft Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry handhelds and user accounts, back up and support storage groups, configure permissions, set up the MDS and Instant Messaging, install access control lists, manage Exchange data flow, generate, edit, and assign wireless LAN and VPN configurations, set up SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a number of environments that can include Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

Call or Email Progent for Assistance from a RIM BlackBerry-Qualified Consultant
If you wish to contact Progent about engineering assistance for BlackBerry mobile wireless integration, call 1-800-993-9400 or go to Contact Progent.