Immediate Remote Technical Support for Dayton Ohio Networks
Urgent Remote Help for Dayton NetworksFor businesses located in Dayton Ohio, Progent provides remote technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, plus the services of CISSP-accredited security consultants to help with high-level security architecture and troubleshooting issues.

Progent's remote support experts offer exceptional leverage due to the fact that they have the practical experience and are equipped with the sophisticated technology necessary to solve most information system problems quickly. This reduces immediate costs since solutions accumulate fewer billable consulting minutes. Online help also eliminates the cost of sending a consultant to your location. Your organization saves additionally with incidental expenses by minimizing or avoiding system downtime and associated losses due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced remote technical support experience is especially important in environments that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's pricing policy for remote help is structured to leverage your IT service dollar. Progent charges per minute for phone consulting, so you pay only for the support that you actually get. In contrast to many remote service organizations, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and simple model for billing eliminate situations where speedy. minor fixes somehow end up as large tabs. Progent's penchant for handling problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of customized technologies and field-proven processes that allow the maximum level of efficiency for online technical support and repair for computer networks of any size. Progent's Technical Response Center can connect to your computer system remotely without violating corporate security.

Progent's sophisticated technical support reporting system maintains thorough records for all support that Progent's clients have received. Progent's team engineers have access to the specifics of assistance provided to each Progent customer by any Progent consultant. This archive of anomalies and solutions is stored as a conveniently exploitable proprietary database that permits Progent's remote support experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and working relationships with important vendors including Cisco and Microsoft open up other vast technical knowledge bases and allow fast response from vendors' internal product engineers so Progent's remote service experts can arrive at optimal resolutions promptly.

Online technical services available from Progent to companies in Dayton Ohio include:

ProSight Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, subscription-based managed services designed to enable small and medium-size organizations to utilize the same best-of-breed technology used by some of the world's leading enterprises. The ProSight series of network management outsourcing services addresses all critical aspects of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it realistic for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to achieve advanced IT resilience. Progent takes care of the daily monitoring and management for you, so your network expands easily without becoming an obstacle. For an affordable and predictable monthly subscription, Progent's experienced IT team can be your dependable technology safety net. Entry-level plans include remote monitoring and management, cybersecurity, monthly patching, and documentation. As your needs expand, you can add low-cost subscriptions to best-of-breed options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt your network. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your client-server infrastructure by offering an environment for performing common tedious jobs. These can include health checking, patch management, automated remediation, endpoint deployment, backup and recovery, anti-virus protection, remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it sends an alert to your specified IT personnel and your Progent technical consultant so potential problems can be taken care of before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and debug their networking appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time reporting plug-ins designed to integrate with the top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup technology companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and allow transparent backup and rapid recovery of critical files/folders, apps, system images, and virtual machines. ProSight DPS helps you avoid data loss resulting from equipment failures, natural disasters, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or software bugs. Managed services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected online account and give your password you are requested to verify who you are via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be used as this second means of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You can register multiple verification devices. To find out more about ProSight Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Help Desk: Outsourced and Co-managed Help Desk Services
    Progent's Co-managed Service Desk provides a seamless extension of your core support team. Client interaction with the Help Desk, provision of technical assistance, escalation, trouble ticket generation and updates, efficiency measurement, and management of the service database are cohesive whether incidents are taken care of by your internal support group, by Progent, or by a combination. You have unrestricted versatility to extend or shrink your share of technical support work as needed. Progent provides initial deployment and onboarding of the professional services PSA software plus workflow documentation, validation and training. For details about ProSight Co-Managed Support, visit ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the entire malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide organizations of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your dynamic IT system. Besides maximizing the protection and reliability of your IT network, Progent's software/firmware update management services allow your in-house IT team to focus on line-of-business initiatives and tasks that deliver the highest business value from your information network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup environment that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology allows clients to complete major initiatives economically and on time. Progent's special online engineering solutions include:

  • Call Center Services
    Progent's Help Desk support alternatives for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the leading PSA tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk team of seasoned network professionals offers your workers in Dayton Ohio quick assistance from a dependable network service resource with years of experience offering phone support and remote troubleshooting for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk recognition as a key driver of business productivity, and Progent's goal is to fix and not merely record network issues.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting staff offers online and in-depth consulting support and education in key business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more about Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of System Center2, extend or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Dayton Ohio remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager for your environment so your network maintenance is proactive rather than reactive. By uncovering possible problems before they cause crashes, remote monitoring can ward off stressful and costly service failures. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that incorporate a mix of OS platforms.
How Your Dayton Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency online help with Microsoft, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Dayton Ohio, Progent's phone-based network support specialists are ready to deliver expert and cost-effective IT help whenever your business has to have it. More than 20 years of offering online repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to repair IT problems rapidly while eliminating the expense and lost time that comes with on-site service calls.

Even if your Dayton business works with a regular freelance consultant or employs an in-house IT staff that can deal with ordinary computer problems, Progent's Microsoft and Cisco certified consultants can offer a convenient and seamless remote extension of your local resources in cases when your usual IT support personnel either lack the availability or the expertise to resolve unexpected network crises or especially complicated integration problems.

Details of Progent's Remote Network Services for Dayton Ohio
Progent's online help, Internet-based repair, system security consulting, and system management services offer offices in Dayton Ohio unparalleled leverage for your IT investment. Whether you need one-time phone support and remote network repair or full-time Help Desk services and system administration, Progent's experts can provide your business world class network support while allowing you to eliminate the cost and administration overhead of running a full-service in-house IT organization. Key features of Progent's online help program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical knowledge, refined remote support software, and familiarity with enterprise networking allow businesses to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

How Does Our Company Start Receiving Online Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.

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