UNIX and Linux Phone-based Support Services for

For small businesses in Dayton Ohio, Progent provides help for networks based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has delivered online support to companies in every state in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE engineers for challenging connectivity problems, plus the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and business continuity preparedness.

Progent's remote technical support services offer excellent value because they are equipped with the practical experience and the advanced technology to solve most information system issues rapidly. Efficient support lowers immediate costs because service calls require fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company saves even more with indirect expenses by minimizing or avoiding network outages and associated losses due to business disruption, upset clients, unproductive workers, and de-focused executives.

Progent's billing policy for remote help is designed to get the most out of your network support investment. Progent charges by the minute for telephone-based consulting, so you owe only for the services that you receive. In contrast to typical remote service firms, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing avoid scenarios where quick repairs manage to turn into major bills. Progent's skill at solving problems quickly results in your company saving money.

Progent's Online Technical Support Technologies
Over time, Progent has refined a collection of customized tools and proven methodologies which allow the maximum degree of effectiveness for remote help and repair for small and midsize company computer systems. Progent provides protected VPN support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology permits the engineers of Progent's remote service group to interface to your company's system remotely without breaching system security.

Progent's sophisticated service reporting system includes detailed histories of all support that Progent's clients have received. Progent's authorized service personnel have access to the details of all help provided to every customer by every Progent engineer. This database of problems and resolutions is structured as a readily exploitable support knowledge base that permits Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the value of Progent's technical support improves over time. Progent's high-level certifications and close relationships with key industry leaders including Cisco and Microsoft make available additional vast support databases and permit priority access to manufacturers' in-house product engineers with the result that Progent's online consulting specialists can come up with the best resolutions quickly.

Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Dayton Ohio or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network support, go to Immediate Urgent Support.

Remote Support Services Available from Progent
Progent's phone-based network support engineers possess credentials in an extensive array of technologies. This broad range of technical skills permits Progent's consultants to manage almost any crisis likely to occur in a small company information system. Certifications awarded to Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Professional.

To help customers with multi-operating system networks, Progent also offers the support of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote technical services provided by Progent to customers in Dayton include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services address a broad spectrum of information technology such as network infrastructure, messaging systems, network and process security, UNIX and Windows coexistence, virtual server products for server consolidation and simplified management, and transitioning from legacy applications to current Windows or Linux-powered environments. Progent's team-oriented approach to solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers support expense.

  Progent's UNIX and Linux support engineers can provide urgent remote assistance for resolving problems affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux versions for which Progent offers expert support include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert credential is the premier recognition for network engineers, and certifies an individual's networking knowledge at the master level. CCIEs can handle even the most intractable issues associated with network infrastructure planning, installation, maintenance, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS network administration tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs represent an exceptional value since their broad experience allows them to find solutions for the most intractable problems quickly. In typical cases, less experienced service providers can struggle for hours or even days with identical tasks that a CCIE can fix in a few minutes. Few service providers make Cisco CCIEs accessible to assist small and medium sized businesses. Progent offers fast telephone access to a Cisco-qualified CCIE so your company can receive urgent help for severe network infrastructure problems that are crippling business efficiency but are outside the comfort zone of your ordinary computer support group or consultant. Progent's CCIE engineers can tie into your network using sophisticated on-line troubleshooting tools in order to provide efficient, safe, and affordable diagnosis and repair. Progent's CCIEs can provide expertise in the entire range of Cisco's top-selling selection of networking devices including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, as well as VPN solutions.

• Certified MS Windows Experts
  Progent's Microsoft-certified remote support engineers offer computer system repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of support engineers who can assist your company with a wide variety of platform support services such as Windows Server 2022 planning and migration support, Windows Server 2019 expertise, Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 upgrade (help, assistance, MS Exchange 2019 integration, MS Exchange Server 2016 migration, Exchange Server 2013 integration, Microsoft Exchange 2010 maintenance, SharePoint Server 2016 migration and hybrid integration support, SharePoint 2019 planning and integration, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online planning, SBS Server support, and Windows Essentials cloud integration.

  Progent also can deliver a wide array of remote desktop services such as Microsoft Windows 11 migration and planning and deploying Microsoft 365 cloud environments for Windows workstations.

• CISSP and ISSAP Premier Network Security Experts
  Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a variety of security solutions that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist your business to recuperate rapidly after a damaging penetration. Security support services offered by Progent cover in depth security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; fast recuperation from malicious assaults; installing firewalls; building safe architectures for off-site and mobile communication; defending your email system from spam and directory harvest attacks; and managing 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced online consulting services to help organizations of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine on-premises resources along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.

• Help Desk Call Center Support
  Progent's Help Desk Call Center programs for small businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are well suited for small businesses who don't have the resources to build and maintain an in-house Help Desk but who want fast communication with a dependable Call Center with professional telephone assistance as well as the in-depth expertise to escalate the most challenging problems to high-level engineers.

  Progent's Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the leading PSA tool for managing service requests, ticketing, accountability, status tracking, and metrics.

  Progent's Help Desk Call Center consulting expertise can assist you in establishing an efficient new Call Center or improving your existing one, selecting or modifying Help Desk Call Center software to handle the particular demands of your company, or adding temporary online staff to work with your existing Help Desk resources to handle high-demand events such as software migrations, mass upgrades, or rolling out brand new applications.

  Progent's Call Center staff of seasoned information technology professionals provides your workers in Dayton Ohio fast contact with a large technical support group with years of background offering telephone-based consulting and online repair service for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk perception as a crucial driver of company efficiency, and Progent's target is to fix and not merely record technical issues.

• Business Applications Services: Training, Custom Programming, and Problem Solving
  Progent's Applications Consulting Group provides online professional engineering expertise and education in key application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, Project, Office Word, and Office Excel. To read more concerning Progent's consulting, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

  Progent's Apple Mac experts can support the imaginative elements of Mac environments by offering remote consulting support and training in graphics, sound, and motion video. Progent's support professionals can provide assistance in a large selection of Apple Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also assist you with common projects such as capturing or digitizing audio or video or establishing an audio/video production facility.

  Remote Network and Server Monitoring Support
  Progent can provide businesses in Dayton Ohio remote network and server monitoring support centered around MS Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so that your IT maintenance is proactive rather than reactive. By uncovering looming trouble spots before they cause full-scale emergencies, proactive monitoring can ward off stressful and costly network breakdowns. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments that incorporate a combination of OS platforms.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.