Low-cost Network Support from Microsoft and Cisco premier Consultants for Businesses in Dayton, OH
By delivering world-class support when you require it, providing in-depth expertise for key business applications, providing high-value services like virtual server hosting, billing only for help delivered, and requiring no setup or retainer fees for standard services, Progent helps your company to increase the business value of your information system and minimize service costs. Progent appreciates that information system protection, dependability, and performance are just as critical to small companies as to large enterprises but that small organizations lack the leverage to spend heavily in computer networks and internal service staffs. Progent's fundamental value proposition is that no IT support organization can equal Progent's ability to provide the IT support your company needs when you require it and at a cost you can afford.

For medium-size and enterprise companies, Progent can provide co-sourcing support to reinforce the subject matter expertise of your internal network service team. This can cut costs and help meet schedules for major projects like application design and development, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition provide access to certified consultants to assist your business to plan and execute your cloud strategy.

Primary Practice Areas Supported by Progent for Office Networks in Dayton, Ohio
Progent's team of certified support professionals offers support for virtually all aspects of network systems found in businesses of any size. Technologies served by Progent in Dayton include:

Service Delivery Options for Dayton, Ohio Companies
Progent has a variety of alternatives for providing small companies with affordable IT services for troubleshooting, consulting, and IT management outsourcing. Progent's paradigm for providing computer support services is based on the Help Desk operational structure common to larger IT groups. Progent's Help Desk Call Center Service Model ensures fast support, thorough service documentation, consistent follow-up, and strict expense control across an array of IT support delivery alternatives that include remote troubleshooting, in-person help, and high-end consulting.

  • Remote Support
    Progent's Technical Response Center provides emergency and scheduled online support for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can help customers to troubleshoot and fix network problems without the expense or time loss of on-premises service calls. The background of Progent's IT engineers allows them to handle the majority of IT issues quickly. For complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-based registration procedure for new clients to address urgent situations and Progent charges per minute with zero sign-up fees or time minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out more information concerning Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent offers on-site technical assistance for signed-up customers in larger cities in the U.S. Progent's on-site support technicians can operate in tandem with Progent's remote service engineers to give small and midsize businesses the ideal combination: on-premises support technicians when you require them plus the on-line expertise of Progent's worldwide staff of IT consultants, security professionals, and business application developers. The wait time for in-person support visits is typically less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more details about how and why to sign up for Progent's onsite network support services.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging problems. for more information, see Help Desk Services.

  • Help Desk Co-management Services
    Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's roster of certified technical support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting. For more information, visit Progent's Help Desk sharing services.

  • Consulting Services
    Progent offers small businesses budget-friendly access to world-class IT professionals who can deliver assistance with vital products and technologies such as Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero threat assessment platform, company-wide network security engineering, fault tolerant network design, server virtualization solutions, plus integration, programming and training for small business applications such as financials, ERP, management reporting, CRM, and office productivity packages. Progent can help with one-time projects such as site relocations and major software upgrades, extended initiatives such as customizing an older MRP system to a current MS Dynamics 365 solution, database application development and administration support, and web development, on-going support such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system management, or urgent services such as disaster recovery and virus cleanup.

  • Network Infrastructure Consulting Services for an At-Home Workforce
    Progent can help small and mid-size businesses to plan, deploy and troubleshoot the network infrastructure required for at-home workers. Areas of infrastructure where Progent's consultants can deliver guidance include secure and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi network planning and deployment, and reliable Internet connections. For details about Progent's network infrastructure consulting expertise for telecommuters, refer to infrastructure guidance for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize organization's servers in a setting that not only provides the top level of availability and extensibility but that is in addition easy for clients to migrate to a different support provider or to bring internally if your business situation warrants it. Progent's Private Cloud hosting is founded on mature virtualization technologies that permit companies with mixed environments to save significantly on the expense of hardware, system support, and network management while achieving world-class availability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered package, can support the mixed- OS and non- standardized networks typical of small businesses, and retains ownership of the software in the client's possession so that migrating to a different virtual system is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers advanced remote consulting support to help companies of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that utilize physical resources as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of background delivering high-level consulting support online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the complete malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that all looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery environment that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Dayton, Ohio Small Businesses
Progent's size, scope of information technology skill, and experience with corporate network consulting allow small and midsize companies to sidestep the pitfalls associated with over reliance on small service organizations or independent consultants.

Teaming with Progent's Experts enables your business to:

  • Avoid Over Reliance on Individual Consultants
    For network support, smaller companies often depend heavily on independent consultants. Although freelance service providers carry lower expenses than more substantial IT service organizations and can afford to bill nominally smaller fees, they are often spread too thin to respond quickly to critical situations. If a freelance consultant is occupied with different client, sick, on travelling, or in training, the absence of replacement staff may force your company to wait for help during a crisis. As your small business expands, system unavailability or problems with line-of-business programs become more expensive. The money you believed you were saving on a freelancer can evaporate quickly because of lower output. In addition, when independent consultants encounter new problems, the unavailability of a big consulting group to count on for advice requires them to train in place while your company winds up with the bill for their ongoing education.

  • Have Access to Expertise in Sophisticated IT Solutions
    The majority of smaller service organizations or freelance engineers specializing in small company IT consulting are capable of delivering connect-the-dots solutions but don't have the experience to deal cost-effectively with complex IT configurations with mixed platforms, numerous sites, Voice over IP implementations, remote workers, integrated financial and analytical applications, eCommerce, and custom line-of-business applications. Progent's experience with global enterprises and Progent's large team of experts can benefit your business because big-company networks are by nature complex, integration issues demand thorough understanding of in numerous technical disciplines, and achieving a high level of robustness, availability, and security requires industry-tested best practices.

  • Create a Firm Basis for Seamless Growth
    Small companies typically begin with a network cobbled together on a tight budget. Lacking a carefully designed basis, a series of ad hoc repairs often get tossed on top of a tenuous foundation. As a company grows, stability and scalability issues can hinder the productivity of the organization. Such networks require proper assessment, intelligent business analysis, and in-depth expertise to migrate to an IT environment that will provide the solid foundation to meet critical business requirements and support future expansion.

  • Team with Solution Providers, Not Resellers
    Small businesses require guidance and education to work through an ever more complicated maze of IT options offered for accelerating business growth and improving efficiency. They do not need an IT consultant or service organization that attempts to promote a product. Progent eliminates conflicted motives by not selling any products. Progent provides consulting and services exclusively. This allows Progent to align technical support with the real interests of clients. Mixing IT consulting and product reselling can lead to a situation where the proposed solution is built around a predetermined technology rather than being driven by the true requirements of a small business.

How to Contact Progent
If your Dayton, Ohio business wants to contact Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Assistance
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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