Quick, Affordable Remote Computer Network Troubleshooting for Davis, California Small Businesses
For over twenty years, Progent has focused on providing world-quality IT support to clients with small-business IT budgets. Progent has developed a powerful support solution that includes a low-overhead, tightly connected virtual office infrastructure, sophisticated remote repair technology, a large team of engineers accredited in a wide range of technical practice areas, a Help Desk Call Center service model that maximizes responsiveness and guarantees follow-up, a global team of remote service experts, in-person support options for the majority of most zip codes in the United States, and a corporate ethos focused on fixing technical issues in the least time and at the lowest cost to customers.

For larger companies, Progent offers co-sourcing and project management support to add to the subject matter expertise of your in-house IT support team. Co-sourcing can reduce expenses and minimize technical risks for big projects such as software design and development, disaster recover/business continuity preparedness, security audits, office consolidations, or software migrations and upgrades.

Progent can in addition offer the services of accredited experts to help your business to plan and implement your cloud strategy.

Main Products and Technologies Supported by Progent for Businesses in Davis, California
Progent's nationwide group of industry certified support professionals offers support for virtually all aspects of network systems used by organizations of any size. Areas supported by Progent in and around Davis include:

Service Delivery Options for Davis, California Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, and network management. Progent's model for delivering network support services is built on the Help Desk Call Center structure common to larger IT groups. Progent's Helpdesk Service Model ensures rapid response, thorough activity records, consistent follow-through, and tight cost monitoring for an array of IT service delivery options that include online troubleshooting, on-premises help, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers urgent and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified support professionals can assist customers to troubleshoot and repair network issues without the cost or delay of travel for onsite service calls. The background of Progent's network engineers allows them to resolve the majority of network issues quickly. For complex problems, Progent's depth of expertise allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-based signup procedure for new clients to address urgent network problems and Progent bills per minute with no startup charges or time minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn additional details concerning Progent's online computer support services.

  • Onsite Support
    Progent provides on-site computer assistance for signed-up customers in larger cities in the U.S. Progent's onsite service technicians can operate in tandem with Progent's remote service engineers to deliver small companies the optimal solution: in-person service professionals when you need them as well as the remote help of Progent's worldwide team of network consultants, security professionals, and business software developers. The wait time for in-person support calls is typically under 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises support. Find out more details concerning how to register for Progent's onsite network support services.

  • Phone Support
    Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex issues. For details, visit Help Desk Services.

  • Shared Help Desk Services
    Progent's Co-managed Help Desk services allow your business to share the load for Help Desk services transparently between your IT team and Progent's roster of seasoned desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the leading PSA tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics. For details, visit Progent's Help Desk sharing services.

  • Consulting Expertise
    Progent offers small and midsize businesses budget-friendly access to world-class consultants who can deliver help with critical technologies including Microsoft Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero pentest products, company-wide network protection consulting, non-stop it system engineering, virtualization strategies, plus integration, customization and training for small business programs including accounting, operations, management reporting, sales automation, and productivity software. Progent can help with short-term projects such as site moves and major software migrations, longer term initiatives such as upgrading an older ERP system to a modern Microsoft Dynamics or Dynamics 365 solution, database application programming and administration services, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and system management, or emergency response like disaster recovery and malware removal.

  • Infrastructure Consulting Expertise for Telecommuters
    Progent can assist small and mid-size businesses to design, implement and troubleshoot the infrastructure for teleworkers. Aspects of network infrastructure where Progent's consultants offer guidance include secure and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router configuration, Wi-Fi LAN design and implementation, and robust Internet connectivity. For information about Progent's network infrastructure expertise for telecommuters, see infrastructure guidance for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for all of a small company's production servers in an environment that not only delivers the highest degree of fault-tolerance and expandability but that is in addition convenient for clients to transfer to a different service firm or to move internally if your situation calls for it. Progent's Private Cloud hosting is founded on mature virtualization techniques that permit companies with mixed environments to benefit dramatically on the costs of capital equipment, system maintenance, and IT management while getting enterprise-class availability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed service, can handle the mixed- OS and loosely standardized networks common with small businesses, and keeps ownership of the software in the client's hands so that moving to a different virtual host is quick, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide expert online consulting to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that utilize local IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's affordable ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to address the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital files, apps and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-premises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of leading data security companies to deliver web-based management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so any potential issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity programs important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an increasingly sophisticated collection of infrastructure technologies such as firewalls, routers and switches, VoIP solutions, and wireless connectivity. In addition, Progent's CISSP-Certified security experts, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance experts can provide a company-wide perspective on system protection and can help with advanced security projects like SIEM solutions to help enterprises meet business guidelines and statutory regulations for IT data security and reporting.

The scope and size of Progent's consulting staff offer a powerful set of advantages to clients trying to increase the business value of their information network within a reasonable budget. These advantages include:

  • Best Industry Practices
    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional experience, in the trenches of IT service, performing a wide variety of IT projects for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This means that you get not just world-class technical help, but also a support engineer with proven approaches for repairing real-world network problems efficiently. Read more details concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to bill for remote service and on-site visits by the minute. Consequently, you pay just for received support. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation fee and asks no retainer for support services provided during normal business hours. Many support firms demand substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity does away with major bills for fast fixes. Another benefit of granular billing is that clients are less inclined to allow less critical issues to fester until they grow into major problems. Read more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Support
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or local service firms who provide scant documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation given by every consultant to each customer. The discipline of documenting and archiving service records allows more effective support and eliminates a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who won't release the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent has few competitors. Small businesses who utilize independent consultants or who employ internal support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, protected, and efficient. Find out additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Davis, California business needs to contact Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Fast Online Network Assistance
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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