UNIX, Linux, Sun Solaris, Mac OS X Support Services

For small and midsize businesses located in Dallas Texas, Progent offers support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging infrastructure problems, plus the services of CISSP and CISM-accredited security engineers to help with advanced security architecture and disaster recovery planning.

Progent's online support services offer excellent leverage due to the fact that they are equipped with the real-world experience and the advanced technology to resolve most information system issues quickly. This lowers immediate expenses since solutions take up fewer billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your location. Your company benefits even more with indirect expenses by minimizing or avoiding system downtime and associated losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives.

Progent's billing policy for online help is structured to maximize the impact of your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the support that you receive. In contrast to typical online support firms, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and simple model for billing save you from situations where fast repairs somehow end up as substantial tabs. Progent's skill at disposing of problems quickly results in your company spending less cash.

Progent's Online Technical Support Tools
Over the years, Progent has developed a collection of optimized tools and field-tested processes that permit the highest level of effectiveness for online engineering help and repair for small and midsize business information systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access enables the staff of Progent's online support team to interface to your system remotely without compromising network security.

Progent's powerful service database system maintains extensive histories for all support that Progent's clients have been provided. Progent's authorized consultants have access to the specifics of assistance delivered to each customer by any consultant. This database of problems and resolutions is organized as a quickly accessible support knowledge base that enables Progent's remote support professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft permit access to additional extensive technical support databases and allow quick response from manufacturers' internal product engineers so Progent's remote consulting specialists are able to determine optimal resolutions quickly.

Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Dallas Texas or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Urgent Support.

Phone-based Support Services Available from Progent
Progent's online network support professionals have credentials in an extensive set of technologies. This broad range of technical skills permits Progent's consultants to tackle almost any crisis that may take place in a small or midsize company information system. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Associate.

To help businesses with multi-OS networks, Progent also provides the services of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.

Phone-based technical services Offered by Progent to customers in Dallas include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a wide spectrum of computer technology such as network architecture, email solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server consolidation and easy management, and migration from older applications to current Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts service costs.

  Progent's UNIX and Linux support engineers can provide emergency remote assistance for troubleshooting problems affecting UNIX/Linux networks based on leading derivatives of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux platforms for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert certification is the highest accreditation for network engineers, and indicates an individual's technical knowledge at the expert level. Cisco qualified CCIEs can deal with the most stubborn challenges surrounding network planning, integration, administration, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network administration utilities and developing alternate approaches or identifying program updates. Cisco qualified CCIEs provide excellent value because their depth of expertise permits them to fix the most difficult problems rapidly. In many instances, less qualified engineers can struggle for many hours or days with the same tasks that a CCIE can fix in minutes. Few service providers make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent can provide quick telephone access to a Cisco authorized CCIE so your company can receive timely help for severe network infrastructure issues that are lowering business productivity but are not within the experience of your ordinary IT support resources. Progent's Cisco CCIE consultants can interface to your environment by means of sophisticated remote support technology to perform fast, secure, and economical analysis and remediation. Progent's CCIEs offer assistance with the entire range of Cisco's popular selection of infrastructure appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.

• Authorized Microsoft Windows Experts
  Progent's Microsoft-certified online service professionals offer computer problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of support professionals who can assist you with a broad variety of platform support including Microsoft Windows Server 2022 solution design and integration consulting, Windows Server 2019 expertise, Microsoft Windows Server 2016 migration and cloud integration solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange Server 2019 integration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server 2016 migration consulting, SharePoint Server 2019 design and deployment, Microsoft Teams expertise, Microsoft Skype for Business migration support, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server training, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

  Progent also can deliver a wide range of remote PC desktop services including Windows 11 migration help and planning and deploying Microsoft 365 cloud environments for Windows workstations.

• CISSP and ISSAP Certified Network Security Professionals
  Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a range of security solutions that can strengthen the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or help you to recuperate quickly after a damaging penetration. Security consulting services offered by Progent cover comprehensive network security analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; fast recovery from virus and worm assaults; integrating firewalls; building safe techniques for off-site and mobile connectivity; protecting your email system from spam and directory harvest attacks; and managing 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced remote support services to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize on-premises resources as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.

• Help Desk Call Center Support
  Progent's Help Desk service options for small and midsize companies with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk services are intended for small organizations who lack the resources to assemble and manage an in-house Call Center but who want fast access to an efficient Help Desk with professional telephone support plus the available expertise to escalate the most challenging tasks to advanced engineers.

  Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

  Progent's Help Desk consulting support can guide you in building an efficient new Help Desk Call Center or improving your existing one, selecting or enhancing Call Center software products to address the special demands of your company, or adding temporary online staff to reinforce your internal Call Center resources to deal with high-demand scenarios like software migrations, major upgrades, or installing brand new applications.

  Progent's Call Center team of seasoned information technology consultants gives your workers in Dallas Texas instant contact with a dependable network service group with years of background delivering phone consulting and online diagnostics for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center perception as a key driver of business efficiency, and Progent's policy is to solve rather than simply report technical problems.

• Business Applications Services: Education, Customization, and Integration
  Progent's Applications Consulting staff offers remote professional consulting expertise and training in specific application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Word, and Office Excel. To read more concerning Progent's expertise, custom programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

  Progent's Mac experts can nurture the creative aspect of Mac environments by providing remote consulting services and education in imaging, audio, and video. Progent's consultants can provide help in a range of Macintosh creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common jobs such as scanning or digitizing audio/video or integrating an audio/video production lab.

  Online Network Monitoring Services
  Progent can provide businesses in Dallas Texas online network and server monitoring services powered by MS Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so that your computer support is proactive rather than reactive. By anticipating possible trouble spots before they grow into network outages, system monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that support a combination of OS platforms.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.