Mobile Support

Consulting Support for BlackBerry Environments
BlackBerry wireless smartphones were at one time one of the most successful solutions for maintaining location-independent connectivity to email, scheduling, web-based programs, and other vital business information. Progent offers Dallas, Texas businesses the services of BlackBerry-premier experts who can help companies to manage their BlackBerry deployments or migrate efficiently to a modern mobile platform.

As the sophistication of small business IT technology has expanded, and as the demand for world-class security, reliability, and recoverability has grown to be the norm for organizations of all sizes, successful deployment and maintenance of RIM BlackBerry solutions has grown increasingly difficult. To address areas like data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging servers and company databases, small businesses often turn to external consulting professionals who offer expertise in RIM BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-premier engineers who can assist small businesses to design, manage, and troubleshoot BlackBerry-based environments affordably and efficiently, dispensing with the requirement for an in-house BlackBerry solutions specialist and reducing the expense and hassle of supporting mobile workers. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security professionals. This range of experience, combined with Progent's proven online service delivery model, provides small businesses an economical alternative for integrating BlackBerry technology seamlessly into their business information system.

Progent's engineers can assist you with SQL Server 2019 integration support, SQL Server 2016 migration and management consulting, and Exchange Server setup so that your database and messaging systems work efficiently with BlackBerry Enterprise Server. Progent can also help you to upgrade from older versions of BlackBerry and Microsoft software, set up easy-to-use management utilities so you can monitor and control BlackBerry smartphones throughout your company, recommend security policies that are right for your business, customize mobile applications, and ensure that your network infrastructure is properly configured to handle your BlackBerry clients. Also, Progent's business continuity consultants can help ensure that your BlackBerry data is incorporated in your regular backup procedures so that it can be restored quickly and thoroughly.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

BlackBerry Enterprise Server (BES) Consulting Help
The BlackBerry BES Server offers businesses a single and secure mechanism for incorporating BlackBerry wireless devices into their email, collaboration, and software application infrastructure. BlackBerry Enterprise Server allows wireless BlackBerry clients to connect to Microsoft Exchange Server, Lotus Domino, or Novell GroupWise messaging and to synchronize BlackBerry devices with PC desktops to ensure up-to-date information for applications like calendars, contact lists, to-do lists, IM, and custom business programs. Due to BlackBerry Enterprise Server support for Microsoft Exchange Server, mobile workers with BlackBerry smartphones can have effortless connectivity with Exchange messages and to IM-aware applications via Microsoft Live Communications Server and Lync Server integration.

Progent's BlackBerry-premier engineers can assist you to design, implement, and troubleshoot BlackBerry BES Server so that you optimize the efficiency of BlackBerry clients, simplify the management of a BlackBerry environment, and reduce the expense of supporting a mobile workforce.

Progent's Remote BlackBerry-premier Technical Support is Fast and Affordable
For businesses in Dallas, Texas who want quick and affordable help from a certified RIM BlackBerry support expert, Progent offers efficient remote assistance from a veteran network support staff who have delivered IT solutions to organizations in every state in the U.S. (See Progent's client testimonials.)

Remote support eliminates travel expense and allows consultants to resolve technical issues rapidly, so you minimize wasted productivity. Progent's BlackBerry specialists have earned accreditations in the entire range of BlackBerry solutions and offer professional support in fields including troubleshooting synchronization problems, setting up BlackBerry Enterprise Server, and designing a protected, fault-tolerant network architecture for RIM BlackBerry users. Credentials earned and practice areas offered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to carry out common support functions such as setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters, modifying user accounts, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging software. Progent's seasoned service professionals can also assist you to resolve a broad range of issues concerning synchronization, device recognition, messaging reconciliation, web browsing, wireless connectivity, IM, desktop software installation, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide remote support for small office IT networks, Progent can provide responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your mobile support costs low and, by solving issues quickly, improves the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified expert can show you how to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform critical procedures including troubleshooting enterprise activation issues, registering and removing BlackBerry smartphone clients, setting activation passwords, configuring over-the-air program loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry-certified engineers can also help you to operate management tools such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and utilizing WiFi for activation. In addition, Progent can explain the role of IT policies in the BlackBerry Enterprise system and help you to select and implement sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange Server architecture for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging environment based on Microsoft Exchange. Progent's BlackBerry consultant has support skills in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can assist you to add and remove BlackBerry device clients on Exchange Server and Active Directory, set up, track, and manage BlackBerry BES Server, manage BlackBerry devices and client accounts, back up and maintain storage groups, configure permissions, install the MDS and Instant Messaging, implement push and pull access control lists, manage Exchange Server data flow, create, edit, and assign WLAN and Virtual Private Network configuration sets, implement SNMP traps, and generate management reports to summarize SNMP data.

Progent's BlackBerry-certified expert can support your BlackBerry technology in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Call or Email Progent for Support from a RIM BlackBerry-Certified Professional
In order to ask Progent about technical assistance for BlackBerry wireless technology, phone 1-800-993-9400 or visit Contact Progent.