Ransomware Hot Line: 800-462-8800
24x7 Online Access to a Senior Ransomware Consultant
Ransomware requires time to steal its way across a target network. Because of this, ransomware assaults are commonly unleashed on weekends and late at night, when support staff are likely to take longer to recognize a break-in and are least able to mount a quick and coordinated defense. The more lateral progress ransomware is able to achieve within a target's network, the more time it takes to restore core operations and scrambled files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is designed to help organizations to complete the time-critical first step in mitigating a ransomware assault by containing the malware. Progent's online ransomware engineers can assist organizations in the New Haven area to locate and quarantine breached servers and endpoints and protect undamaged assets from being compromised.
If your system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Available in New Haven
Current variants of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and invade any available system restores and backups. Data synched to the cloud can also be impacted. For a vulnerable environment, this can make automated recovery nearly impossible and effectively sets the datacenter back to square one. Threat Actors (TAs), the hackers behind a ransomware assault, insist on a ransom fee for the decryptors needed to unlock encrypted files. Ransomware assaults also try to exfiltrate information and hackers demand an additional payment in exchange for not publishing this data on the dark web. Even if you can restore your system to an acceptable date in time, exfiltration can be a big problem according to the nature of the stolen information.
The recovery process subsequent to ransomware attack has several crucial phases, the majority of which can proceed in parallel if the response workgroup has enough people with the required skill sets.
- Containment: This time-critical first response involves arresting the lateral progress of the attack within your network. The longer a ransomware assault is allowed to go unrestricted, the more complex and more expensive the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery experts. Containment activities consist of cutting off affected endpoint devices from the rest of network to restrict the contagion, documenting the IT system, and securing entry points.
- Operational continuity: This covers bringing back the network to a minimal acceptable level of capability with the shortest possible delay. This process is usually the top priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This activity also demands the widest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and smart phones, databases, office and mission-critical apps, network topology, and safe remote access management. Progent's ransomware recovery experts use advanced workgroup platforms to organize the complicated restoration effort. Progent understands the importance of working quickly, continuously, and in unison with a client's managers and network support staff to prioritize tasks and to get essential services on line again as fast as feasible.
- Data restoration: The effort required to recover data damaged by a ransomware assault varies according to the condition of the network, the number of files that are encrypted, and what restore methods are needed. Ransomware attacks can take down critical databases which, if not gracefully shut down, may have to be rebuilt from scratch. This can include DNS and Active Directory databases. Exchange and Microsoft SQL Server depend on AD, and many manufacturing and other business-critical applications depend on Microsoft SQL Server. Often some detective work could be needed to locate clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and notebooks that were off line during the attack. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to protect against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including administrators.
- Deploying advanced antivirus/ransomware defense: Progent's ProSight Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the advantages of the identical anti-virus tools deployed by some of the world's biggest enterprises such as Netflix, Visa, and NASDAQ. By providing in-line malware blocking, identification, mitigation, restoration and analysis in a single integrated platform, ProSight Active Security Monitoring cuts TCO, streamlines management, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with hackers. This calls for close co-operation with the ransomware victim and the cyber insurance carrier, if there is one. Services consist of determining the type of ransomware used in the attack; identifying and establishing communications the hacker persona; testing decryption capabilities; deciding on a settlement amount with the ransomware victim and the cyber insurance carrier; establishing a settlement and timeline with the hacker; confirming adherence to anti-money laundering sanctions; overseeing the crypto-currency payment to the hacker; acquiring, learning, and operating the decryptor tool; troubleshooting failed files; building a pristine environment; remapping and reconnecting datastores to reflect precisely their pre-attack state; and reprovisioning computers and services.
- Forensics: This process involves learning the ransomware attack's progress throughout the targeted network from start to finish. This audit trail of the way a ransomware assault progressed within the network assists you to assess the impact and brings to light vulnerabilities in policies or processes that should be corrected to avoid future break-ins. Forensics involves the review of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for changes. Forensics is usually assigned a high priority by the cyber insurance provider. Since forensics can take time, it is vital that other key recovery processes such as business continuity are performed concurrently. Progent maintains a large team of information technology and data security professionals with the knowledge and experience needed to carry out the work of containment, business resumption, and data restoration without interfering with forensics.
Progent's Background
Progent has provided remote and onsite network services throughout the U.S. for over two decades and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes consultants who have been awarded high-level certifications in foundation technology platforms including Cisco networking, VMware, and popular Linux distros. Progent's data security experts have earned industry-recognized certifications such as CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (Refer to Progent's certifications). Progent also offers guidance in financial and ERP applications. This breadth of skills allows Progent to identify and integrate the surviving parts of your information system following a ransomware attack and reconstruct them rapidly into a viable network. Progent has worked with leading cyber insurance providers including Chubb to help organizations recover from ransomware assaults.
Contact Progent for Ransomware Cleanup Expertise in New Haven
For ransomware cleanup consulting in the New Haven metro area, phone Progent at 800-462-8800 or visit Contact Progent.