Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Top-tier Ransomware Consultant
Ransomware requires time to steal its way across a network. Because of this, ransomware assaults are commonly launched on weekends and at night, when IT personnel may take longer to recognize a breach and are less able to organize a quick and coordinated response. The more lateral progress ransomware can achieve within a victim's system, the more time it will require to restore core operations and damaged files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to help you to take the urgent first step in responding to a ransomware assault by putting out the fire. Progent's online ransomware experts can assist organizations in the Monterrey area to identify and quarantine breached devices and protect clean resources from being compromised.
If your network has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Available in Monterrey
Current strains of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and invade any accessible backups. Data synched to the cloud can also be corrupted. For a poorly defended environment, this can make automated recovery nearly impossible and effectively throws the IT system back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware assault, insist on a settlement fee for the decryption tools required to unlock scrambled data. Ransomware assaults also try to exfiltrate files and TAs demand an additional settlement for not publishing this data on the dark web. Even if you can rollback your network to an acceptable point in time, exfiltration can pose a major problem according to the nature of the downloaded information.
The recovery work subsequent to ransomware breach has a number of distinct phases, the majority of which can be performed in parallel if the response team has enough people with the necessary experience.
- Containment: This time-critical initial response requires blocking the lateral progress of ransomware across your network. The more time a ransomware attack is allowed to go unchecked, the more complex and more costly the recovery process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware response experts. Quarantine activities consist of cutting off infected endpoint devices from the network to minimize the contagion, documenting the environment, and protecting entry points.
- System continuity: This covers restoring the IT system to a minimal useful level of capability with the shortest possible downtime. This process is typically the top priority for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This activity also demands the broadest array of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, office and mission-critical applications, network architecture, and protected remote access. Progent's ransomware recovery team uses advanced collaboration platforms to organize the multi-faceted restoration effort. Progent appreciates the importance of working rapidly, continuously, and in concert with a client's managers and network support staff to prioritize tasks and to put essential resources back online as quickly as possible.
- Data restoration: The effort necessary to recover files damaged by a ransomware attack varies according to the condition of the network, the number of files that are affected, and what recovery techniques are required. Ransomware attacks can destroy pivotal databases which, if not properly closed, might have to be reconstructed from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other business-critical applications are powered by Microsoft SQL Server. Often some detective work could be needed to locate undamaged data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and laptops that were not connected during the assault. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to defend against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators.
- Deploying modern antivirus/ransomware protection: Progent's Active Security Monitoring uses SentinelOne's behavioral analysis technology to give small and medium-sized companies the benefits of the identical anti-virus tools implemented by many of the world's biggest corporations including Walmart, Visa, and Salesforce. By providing real-time malware blocking, identification, mitigation, recovery and forensics in one integrated platform, Progent's ProSight ASM cuts total cost of ownership, streamlines administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine built into in Progent's ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with hackers. This requires close co-operation with the ransomware victim and the cyber insurance provider, if there is one. Services consist of determining the kind of ransomware used in the attack; identifying and establishing communications the hacker persona; testing decryption capabilities; deciding on a settlement with the ransomware victim and the insurance carrier; negotiating a settlement and schedule with the hacker; confirming compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the hacker; receiving, learning, and operating the decryptor tool; troubleshooting decryption problems; building a pristine environment; mapping and connecting datastores to match exactly their pre-encryption condition; and reprovisioning machines and software services.
- Forensics: This activity is aimed at discovering the ransomware attack's storyline throughout the targeted network from start to finish. This history of the way a ransomware assault progressed within the network helps you to assess the impact and brings to light weaknesses in security policies or work habits that need to be rectified to avoid future breaches. Forensics entails the examination of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, schedulers, and core Windows systems to check for anomalies. Forensics is commonly assigned a high priority by the cyber insurance carrier. Since forensic analysis can be time consuming, it is critical that other key recovery processes such as operational continuity are performed in parallel. Progent has an extensive team of IT and data security experts with the skills required to carry out the work of containment, operational resumption, and data recovery without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered remote and onsite IT services throughout the United States for more than 20 years and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes professionals who have earned advanced certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's cybersecurity experts have earned internationally recognized certifications such as CISA, CISSP-ISSAP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also has guidance in financial and Enterprise Resource Planning applications. This scope of skills gives Progent the ability to salvage and consolidate the surviving pieces of your information system following a ransomware intrusion and reconstruct them quickly into a viable system. Progent has worked with leading insurance providers including Chubb to help organizations clean up after ransomware assaults.
Contact Progent for Ransomware System Restoration Expertise in Monterrey
For ransomware system recovery consulting services in the Monterrey metro area, call Progent at 800-462-8800 or go to Contact Progent.