Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware requires time to work its way through a target network. Because of this, ransomware attacks are typically launched on weekends and late at night, when support personnel may take longer to recognize a breach and are least able to organize a quick and coordinated response. The more lateral movement ransomware can make inside a victim's system, the longer it takes to recover basic IT services and scrambled files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to guide organizations to take the urgent first step in mitigating a ransomware attack by containing the malware. Progent's online ransomware engineers can help businesses in the São Paulo metro area to locate and quarantine breached devices and guard undamaged assets from being penetrated.
If your system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Available in São Paulo
Current variants of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and infiltrate any available system restores. Data synched to the cloud can also be impacted. For a poorly defended network, this can make system recovery almost impossible and effectively sets the datacenter back to the beginning. Threat Actors (TAs), the cybercriminals responsible for ransomware attack, insist on a ransom fee in exchange for the decryption tools needed to recover encrypted data. Ransomware assaults also try to exfiltrate information and TAs demand an additional ransom in exchange for not publishing this information on the dark web. Even if you are able to restore your system to an acceptable point in time, exfiltration can pose a major issue depending on the nature of the downloaded information.
The restoration work subsequent to ransomware attack involves several distinct phases, the majority of which can be performed concurrently if the recovery workgroup has a sufficient number of people with the necessary experience.
- Containment: This urgent initial step involves arresting the sideways spread of the attack within your IT system. The more time a ransomware attack is allowed to run unchecked, the longer and more expensive the recovery process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware response experts. Quarantine processes consist of cutting off infected endpoint devices from the network to minimize the contagion, documenting the IT system, and protecting entry points.
- Operational continuity: This involves bringing back the IT system to a basic useful level of capability with the least delay. This process is usually the top priority for the victims of the ransomware attack, who often see it as a life-or-death issue for their company. This activity also requires the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, office and line-of-business apps, network topology, and protected remote access. Progent's ransomware recovery team uses advanced collaboration platforms to coordinate the multi-faceted recovery effort. Progent understands the importance of working quickly, tirelessly, and in concert with a client's managers and network support staff to prioritize tasks and to put essential services on line again as quickly as feasible.
- Data restoration: The work necessary to recover files damaged by a ransomware attack varies according to the condition of the network, the number of files that are affected, and which restore techniques are required. Ransomware assaults can destroy critical databases which, if not properly shut down, might need to be reconstructed from scratch. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server depend on AD, and many ERP and other mission-critical platforms are powered by Microsoft SQL Server. Often some detective work may be needed to locate clean data. For instance, non-encrypted OST files may exist on staff desktop computers and notebooks that were off line at the time of the attack. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to defend against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by any user including administrators or root users.
- Implementing advanced antivirus/ransomware protection: Progent's ProSight Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to offer small and medium-sized companies the benefits of the identical AV technology deployed by some of the world's biggest corporations such as Netflix, Citi, and Salesforce. By delivering real-time malware filtering, identification, mitigation, restoration and analysis in one integrated platform, Progent's ProSight Active Security Monitoring reduces TCO, simplifies administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine built into in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
- Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This calls for close co-operation with the ransomware victim and the cyber insurance provider, if any. Services include determining the type of ransomware involved in the assault; identifying and establishing communications the hacker persona; testing decryption tool; budgeting a settlement amount with the ransomware victim and the cyber insurance provider; negotiating a settlement and schedule with the TA; confirming adherence to anti-money laundering regulations; overseeing the crypto-currency disbursement to the TA; receiving, learning, and using the decryptor tool; troubleshooting decryption problems; creating a clean environment; mapping and reconnecting drives to match exactly their pre-attack state; and restoring machines and software services.
- Forensic analysis: This activity is aimed at discovering the ransomware attack's storyline throughout the targeted network from start to finish. This audit trail of the way a ransomware attack progressed through the network assists you to evaluate the impact and uncovers shortcomings in rules or work habits that should be corrected to avoid later breaches. Forensics involves the review of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to look for variations. Forensics is commonly given a top priority by the insurance carrier. Because forensic analysis can take time, it is critical that other important activities such as business continuity are pursued in parallel. Progent maintains a large roster of IT and security experts with the knowledge and experience required to carry out the work of containment, business continuity, and data restoration without disrupting forensics.
Progent's Background
Progent has delivered online and on-premises IT services throughout the U.S. for more than two decades and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes professionals who have earned advanced certifications in foundation technology platforms such as Cisco networking, VMware, and popular Linux distros. Progent's cybersecurity experts have earned industry-recognized certifications including CISA, CISSP, GIAC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP applications. This broad array of skills allows Progent to salvage and consolidate the surviving pieces of your network following a ransomware assault and reconstruct them quickly into a viable network. Progent has worked with leading insurance carriers including Chubb to help organizations recover from ransomware attacks.
Contact Progent for Ransomware Cleanup Expertise in São Paulo
For ransomware system restoration services in the São Paulo metro area, phone Progent at 800-462-8800 or visit Contact Progent.