Ransomware Hot Line: 800-462-8800
24x7 Online Access to a Senior Ransomware Engineer
Ransomware needs time to work its way across a target network. Because of this, ransomware attacks are typically unleashed on weekends and at night, when IT staff may be slower to recognize a breach and are less able to organize a rapid and forceful response. The more lateral progress ransomware is able to achieve inside a victim's network, the longer it takes to restore core operations and damaged files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to assist organizations to complete the time-critical first phase in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware engineers can assist organizations in the Clearwater metro area to identify and quarantine infected servers and endpoints and protect clean assets from being penetrated.
If your system has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Available in Clearwater
Modern variants of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and attack any available system restores. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make automated restoration almost impossible and effectively sets the IT system back to the beginning. So-called Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a ransom payment for the decryptors required to recover encrypted files. Ransomware attacks also attempt to steal (or "exfiltrate") files and hackers require an additional payment in exchange for not publishing this data on the dark web. Even if you can restore your network to a tolerable date in time, exfiltration can be a major problem depending on the nature of the stolen data.
The recovery work subsequent to ransomware penetration has a number of crucial stages, most of which can proceed in parallel if the response workgroup has enough people with the necessary skill sets.
- Quarantine: This time-critical initial response requires arresting the sideways spread of ransomware within your IT system. The more time a ransomware attack is permitted to run unchecked, the more complex and more expensive the recovery effort. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by veteran ransomware recovery engineers. Quarantine processes consist of isolating infected endpoints from the rest of network to minimize the spread, documenting the environment, and securing entry points.
- Operational continuity: This covers restoring the IT system to a basic useful level of capability with the least downtime. This effort is usually the top priority for the targets of the ransomware attack, who often see it as an existential issue for their company. This activity also demands the broadest array of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, productivity and line-of-business apps, network architecture, and secure endpoint access management. Progent's recovery experts use advanced workgroup tools to organize the complex recovery effort. Progent understands the importance of working quickly, tirelessly, and in concert with a customer's management and network support group to prioritize tasks and to get essential services back online as quickly as possible.
- Data recovery: The work required to recover data impacted by a ransomware assault varies according to the condition of the systems, the number of files that are encrypted, and which restore methods are required. Ransomware attacks can take down critical databases which, if not carefully closed, may have to be rebuilt from scratch. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server rely on Active Directory, and many financial and other business-critical platforms are powered by SQL Server. Often some detective work may be needed to find undamaged data. For instance, undamaged Outlook Email Offline Folder Files may have survived on staff desktop computers and notebooks that were off line during the ransomware attack. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to protect against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including administrators.
- Implementing advanced antivirus/ransomware defense: Progent's ProSight ASM uses SentinelOne's machine learning technology to give small and medium-sized businesses the advantages of the same anti-virus technology deployed by some of the world's largest corporations including Walmart, Citi, and Salesforce. By providing real-time malware blocking, classification, containment, recovery and analysis in one integrated platform, Progent's ProSight Active Security Monitoring lowers TCO, simplifies management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
- Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This requires working closely with the victim and the insurance provider, if any. Activities consist of determining the kind of ransomware involved in the assault; identifying and making contact with the hacker; testing decryption tool; budgeting a settlement with the ransomware victim and the insurance carrier; establishing a settlement amount and schedule with the TA; confirming adherence to anti-money laundering sanctions; overseeing the crypto-currency transfer to the TA; acquiring, learning, and operating the decryptor tool; debugging failed files; creating a clean environment; mapping and reconnecting drives to match exactly their pre-attack condition; and recovering physical and virtual devices and software services.
- Forensic analysis: This activity involves learning the ransomware attack's progress across the targeted network from start to finish. This audit trail of the way a ransomware attack travelled through the network assists you to assess the impact and brings to light gaps in security policies or work habits that should be corrected to prevent later breaches. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, schedulers, and basic Windows systems to look for anomalies. Forensics is typically given a top priority by the cyber insurance carrier. Since forensics can take time, it is essential that other important recovery processes such as operational resumption are pursued in parallel. Progent maintains a large team of information technology and data security professionals with the knowledge and experience required to perform the work of containment, operational continuity, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has delivered remote and on-premises IT services across the United States for over 20 years and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes consultants who have earned high-level certifications in foundation technology platforms including Cisco infrastructure, VMware, and major Linux distros. Progent's data security experts have earned industry-recognized certifications including CISM, CISSP, GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning software. This scope of expertise gives Progent the ability to salvage and integrate the surviving pieces of your information system following a ransomware assault and rebuild them rapidly into a functioning system. Progent has collaborated with leading insurance providers including Chubb to help businesses recover from ransomware assaults.
Contact Progent for Ransomware Cleanup Services in Clearwater
For ransomware system recovery consulting in the Clearwater metro area, phone Progent at 800-462-8800 or visit Contact Progent.