Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware requires time to steal its way through a network. Because of this, ransomware attacks are commonly unleashed on weekends and late at night, when IT personnel may take longer to become aware of a breach and are less able to organize a rapid and forceful defense. The more lateral progress ransomware can manage within a target's network, the longer it takes to restore core IT services and scrambled files and the more data can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to assist organizations to carry out the time-critical first step in mitigating a ransomware attack by containing the malware. Progent's online ransomware experts can assist businesses in the Kansas City area to locate and quarantine infected devices and protect clean assets from being compromised.
If your network has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Available in Kansas City
Current strains of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and invade any available system restores. Data synchronized to the cloud can also be corrupted. For a poorly defended network, this can make automated recovery nearly impossible and basically throws the IT system back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware attack, insist on a ransom payment in exchange for the decryption tools needed to unlock encrypted data. Ransomware attacks also attempt to exfiltrate files and hackers require an extra ransom for not posting this information on the dark web. Even if you can rollback your system to an acceptable date in time, exfiltration can be a major issue according to the nature of the downloaded data.
The recovery process subsequent to ransomware attack involves several crucial phases, the majority of which can be performed concurrently if the response team has enough members with the required skill sets.
- Quarantine: This urgent first step involves blocking the sideways spread of the attack within your IT system. The longer a ransomware assault is permitted to run unrestricted, the more complex and more expensive the recovery effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment processes consist of cutting off infected endpoints from the network to block the spread, documenting the environment, and securing entry points.
- Operational continuity: This involves bringing back the network to a minimal useful degree of functionality with the shortest possible downtime. This process is usually the highest priority for the targets of the ransomware attack, who often see it as a life-or-death issue for their business. This activity also requires the widest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, productivity and line-of-business applications, network architecture, and secure endpoint access management. Progent's ransomware recovery team uses state-of-the-art workgroup platforms to organize the multi-faceted restoration process. Progent understands the urgency of working rapidly, tirelessly, and in unison with a client's management and IT group to prioritize tasks and to put critical services back online as quickly as possible.
- Data restoration: The work necessary to recover files damaged by a ransomware assault varies according to the state of the network, how many files are affected, and which restore methods are needed. Ransomware assaults can destroy pivotal databases which, if not gracefully shut down, may need to be reconstructed from scratch. This can include DNS and AD databases. Exchange and SQL Server rely on Active Directory, and many manufacturing and other business-critical applications depend on SQL Server. Some detective work could be needed to locate undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on employees' desktop computers and laptops that were not connected during the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to protect against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators or root users.
- Setting up advanced AV/ransomware protection: Progent's Active Security Monitoring uses SentinelOne's machine learning technology to offer small and mid-sized businesses the advantages of the same AV technology deployed by many of the world's largest enterprises such as Walmart, Visa, and NASDAQ. By delivering in-line malware blocking, identification, mitigation, recovery and forensics in one integrated platform, ProSight Active Security Monitoring cuts TCO, streamlines administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiation with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This requires close co-operation with the ransomware victim and the cyber insurance carrier, if there is one. Services include determining the kind of ransomware involved in the assault; identifying and making contact with the hacker; verifying decryption capabilities; deciding on a settlement with the ransomware victim and the cyber insurance provider; negotiating a settlement and schedule with the TA; confirming compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the TA; receiving, learning, and using the decryptor utility; troubleshooting failed files; building a clean environment; remapping and reconnecting drives to match exactly their pre-encryption state; and recovering machines and services.
- Forensics: This activity is aimed at learning the ransomware assault's storyline throughout the network from start to finish. This audit trail of how a ransomware assault progressed within the network assists your IT staff to assess the impact and brings to light weaknesses in security policies or processes that need to be rectified to prevent later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and basic Windows systems to detect changes. Forensic analysis is typically given a high priority by the insurance carrier. Since forensics can be time consuming, it is vital that other important activities like operational resumption are performed in parallel. Progent maintains a large team of information technology and data security experts with the skills needed to carry out activities for containment, business resumption, and data recovery without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered online and onsite network services across the United States for more than 20 years and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have earned advanced certifications in foundation technology platforms including Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity consultants have earned prestigious certifications including CISM, CISSP, GIAC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial management and ERP applications. This scope of expertise allows Progent to salvage and consolidate the undamaged pieces of your network following a ransomware assault and rebuild them rapidly into a viable system. Progent has collaborated with leading insurance carriers including Chubb to assist businesses clean up after ransomware attacks.
Contact Progent for Ransomware System Restoration Expertise in Kansas City
For ransomware system restoration consulting services in the Kansas City area, phone Progent at 800-462-8800 or visit Contact Progent.