Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware requires time to work its way through a network. Because of this, ransomware assaults are commonly unleashed on weekends and late at night, when support personnel are likely to be slower to recognize a breach and are less able to organize a rapid and forceful response. The more lateral progress ransomware can make inside a victim's system, the more time it takes to restore basic IT services and damaged files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to help you to take the time-critical first phase in responding to a ransomware assault by putting out the fire. Progent's remote ransomware engineers can assist businesses in the Naples metro area to locate and isolate infected servers and endpoints and protect clean assets from being penetrated.
If your network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Available in Naples
Current strains of ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and attack any available system restores. Data synchronized to the cloud can also be corrupted. For a poorly defended network, this can make system recovery nearly impossible and effectively throws the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware assault, demand a settlement fee in exchange for the decryptors needed to unlock scrambled data. Ransomware assaults also try to steal (or "exfiltrate") files and hackers require an additional ransom for not publishing this information or selling it. Even if you can rollback your system to an acceptable date in time, exfiltration can pose a big problem according to the sensitivity of the downloaded information.
The recovery process after a ransomware incursion involves a number of crucial phases, most of which can proceed in parallel if the response team has a sufficient number of members with the required skill sets.
- Containment: This time-critical initial response requires blocking the sideways progress of the attack within your IT system. The more time a ransomware attack is permitted to go unchecked, the more complex and more costly the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery engineers. Quarantine activities consist of cutting off affected endpoints from the rest of network to minimize the contagion, documenting the environment, and protecting entry points.
- System continuity: This involves restoring the IT system to a basic useful level of functionality with the shortest possible delay. This process is typically the highest priority for the targets of the ransomware assault, who often perceive it to be an existential issue for their business. This project also requires the widest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, office and mission-critical applications, network architecture, and protected endpoint access. Progent's ransomware recovery team uses state-of-the-art workgroup tools to coordinate the complex restoration effort. Progent understands the importance of working quickly, continuously, and in unison with a customer's management and IT group to prioritize tasks and to put essential resources on line again as quickly as possible.
- Data recovery: The work necessary to recover data impacted by a ransomware assault depends on the state of the network, the number of files that are affected, and what recovery techniques are required. Ransomware assaults can destroy critical databases which, if not gracefully closed, may have to be reconstructed from scratch. This can include DNS and AD databases. Exchange and Microsoft SQL Server rely on AD, and many ERP and other business-critical platforms are powered by SQL Server. Often some detective work could be needed to find clean data. For example, undamaged OST files may exist on employees' desktop computers and laptops that were not connected during the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to defend against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by any user including administrators.
- Deploying advanced AV/ransomware protection: ProSight ASM uses SentinelOne's machine learning technology to offer small and medium-sized businesses the advantages of the same anti-virus tools implemented by some of the world's largest enterprises including Walmart, Citi, and NASDAQ. By providing in-line malware blocking, classification, containment, recovery and forensics in a single integrated platform, Progent's ASM cuts total cost of ownership, simplifies administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
- Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with threat actors. This calls for working closely with the victim and the cyber insurance carrier, if any. Services consist of determining the kind of ransomware involved in the assault; identifying and making contact with the hacker; verifying decryption capabilities; deciding on a settlement with the ransomware victim and the cyber insurance provider; establishing a settlement and timeline with the TA; checking compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the hacker; acquiring, reviewing, and using the decryptor tool; debugging failed files; building a clean environment; mapping and connecting datastores to match precisely their pre-attack state; and reprovisioning computers and services.
- Forensics: This process is aimed at uncovering the ransomware attack's progress across the network from start to finish. This history of how a ransomware attack travelled within the network assists you to assess the impact and uncovers shortcomings in policies or processes that need to be corrected to avoid future breaches. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to detect variations. Forensics is usually assigned a top priority by the insurance carrier. Because forensic analysis can be time consuming, it is essential that other key activities such as operational resumption are pursued in parallel. Progent maintains a large roster of IT and security experts with the knowledge and experience required to perform the work of containment, operational resumption, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has delivered online and onsite network services throughout the U.S. for over two decades and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes professionals who have been awarded high-level certifications in foundation technology platforms such as Cisco networking, VMware virtualization, and popular Linux distros. Progent's data security consultants have earned prestigious certifications including CISM, CISSP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial management and ERP software. This breadth of skills gives Progent the ability to salvage and integrate the undamaged parts of your network after a ransomware intrusion and rebuild them quickly into a viable network. Progent has collaborated with leading insurance carriers including Chubb to help organizations clean up after ransomware attacks.
Contact Progent for Ransomware System Recovery Consulting Services in Naples
For ransomware system recovery expertise in the Naples metro area, phone Progent at 800-462-8800 or go to Contact Progent.