Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way across a target network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when support personnel may be slower to become aware of a penetration and are least able to organize a quick and coordinated defense. The more lateral movement ransomware is able to make inside a victim's network, the longer it takes to restore core operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to take the time-critical first phase in mitigating a ransomware assault by containing the malware. Progent's remote ransomware engineers can assist organizations in the Vitória area to identify and quarantine breached servers and endpoints and guard undamaged resources from being penetrated.

If your system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Vitória
Current strains of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and invade any available backups. Data synched to the cloud can also be corrupted. For a vulnerable environment, this can make system restoration nearly impossible and basically throws the datacenter back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware assault, demand a settlement fee for the decryptors needed to recover encrypted data. Ransomware assaults also attempt to steal (or "exfiltrate") information and TAs require an additional payment for not publishing this data or selling it. Even if you can rollback your network to an acceptable date in time, exfiltration can be a major problem according to the nature of the stolen information.

The restoration work subsequent to ransomware incursion involves several crucial stages, most of which can be performed concurrently if the recovery workgroup has a sufficient number of members with the necessary skill sets.

  • Quarantine: This time-critical first step requires blocking the sideways spread of the attack across your IT system. The longer a ransomware assault is allowed to go unchecked, the more complex and more expensive the restoration effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery engineers. Quarantine processes include isolating infected endpoints from the rest of network to block the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This covers restoring the network to a basic useful degree of functionality with the least downtime. This effort is usually at the highest level of urgency for the victims of the ransomware assault, who often see it as an existential issue for their company. This activity also requires the broadest array of IT skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, office and line-of-business applications, network topology, and secure remote access management. Progent's recovery team uses state-of-the-art workgroup tools to coordinate the complicated restoration effort. Progent understands the urgency of working quickly, continuously, and in unison with a customer's management and network support group to prioritize tasks and to put vital services back online as quickly as possible.
  • Data recovery: The effort necessary to restore files impacted by a ransomware assault varies according to the state of the network, the number of files that are affected, and what restore techniques are needed. Ransomware assaults can take down pivotal databases which, if not gracefully closed, might have to be reconstructed from the beginning. This can apply to DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other mission-critical platforms depend on Microsoft SQL Server. Some detective work could be needed to find clean data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on employees' PCs and laptops that were off line at the time of the assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including root users.
  • Setting up advanced AV/ransomware defense: Progent's ProSight ASM incorporates SentinelOne's behavioral analysis technology to give small and medium-sized companies the benefits of the same AV tools used by some of the world's biggest enterprises including Walmart, Citi, and Salesforce. By providing real-time malware filtering, detection, mitigation, recovery and analysis in one integrated platform, ProSight Active Security Monitoring cuts TCO, streamlines management, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with hackers. This requires working closely with the ransomware victim and the cyber insurance carrier, if there is one. Services consist of determining the kind of ransomware used in the assault; identifying and making contact with the hacker persona; testing decryption capabilities; budgeting a settlement amount with the victim and the cyber insurance carrier; establishing a settlement and timeline with the hacker; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the TA; receiving, learning, and using the decryption utility; debugging decryption problems; creating a pristine environment; mapping and reconnecting drives to match precisely their pre-attack condition; and recovering machines and services.
  • Forensics: This activity involves discovering the ransomware attack's progress across the network from beginning to end. This audit trail of the way a ransomware attack travelled through the network helps your IT staff to assess the damage and brings to light gaps in security policies or processes that need to be rectified to avoid future breaches. Forensics involves the review of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect anomalies. Forensics is typically assigned a top priority by the cyber insurance provider. Since forensic analysis can be time consuming, it is essential that other important activities such as business resumption are pursued in parallel. Progent has an extensive team of IT and security experts with the knowledge and experience required to perform activities for containment, business continuity, and data restoration without interfering with forensics.
Progent's Background
Progent has delivered online and onsite IT services throughout the U.S. for over 20 years and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes consultants who have been awarded high-level certifications in foundation technologies such as Cisco networking, VMware, and popular distributions of Linux. Progent's data security experts have earned industry-recognized certifications such as CISA, CISSP-ISSAP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also has guidance in financial management and Enterprise Resource Planning software. This broad array of expertise gives Progent the ability to identify and integrate the undamaged parts of your information system following a ransomware intrusion and rebuild them quickly into an operational system. Progent has worked with top cyber insurance providers like Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware Cleanup Consulting Services in Vitória
For ransomware recovery expertise in the Vitória metro area, phone Progent at 800-462-8800 or visit Contact Progent.


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