Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Senior Ransomware Engineer
Ransomware requires time to work its way across a network. For this reason, ransomware assaults are typically unleashed on weekends and at night, when support staff may be slower to recognize a penetration and are least able to organize a quick and forceful response. The more lateral progress ransomware can manage inside a victim's network, the more time it will require to restore core IT services and damaged files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to guide organizations to carry out the urgent first phase in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware engineers can assist organizations in the Southlake metro area to locate and quarantine infected servers and endpoints and protect clean assets from being penetrated.
If your system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Available in Southlake
Current variants of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online data and infiltrate any available system restores and backups. Data synchronized to the cloud can also be impacted. For a poorly defended network, this can make automated recovery almost impossible and effectively sets the datacenter back to the beginning. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, demand a settlement fee for the decryption tools required to unlock encrypted files. Ransomware attacks also attempt to exfiltrate files and TAs demand an additional payment for not publishing this data on the dark web. Even if you are able to rollback your system to an acceptable date in time, exfiltration can be a major problem according to the sensitivity of the stolen data.
The recovery work after a ransomware incursion involves several distinct phases, the majority of which can proceed in parallel if the recovery workgroup has a sufficient number of members with the required experience.
- Quarantine: This urgent first response involves blocking the sideways progress of ransomware within your network. The longer a ransomware attack is permitted to go unrestricted, the more complex and more costly the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware response experts. Containment processes include cutting off infected endpoints from the rest of network to minimize the contagion, documenting the environment, and securing entry points.
- System continuity: This involves bringing back the network to a minimal useful level of capability with the least delay. This effort is usually the highest priority for the targets of the ransomware attack, who often see it as an existential issue for their company. This project also requires the widest array of IT skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, productivity and mission-critical apps, network architecture, and safe endpoint access. Progent's ransomware recovery experts use advanced collaboration tools to coordinate the complicated restoration process. Progent understands the urgency of working rapidly, continuously, and in concert with a client's management and network support group to prioritize tasks and to put critical resources back online as quickly as feasible.
- Data restoration: The effort required to restore files impacted by a ransomware attack depends on the condition of the network, the number of files that are affected, and what restore methods are needed. Ransomware assaults can destroy pivotal databases which, if not properly shut down, may have to be reconstructed from scratch. This can apply to DNS and AD databases. Exchange and SQL Server depend on Active Directory, and many financial and other business-critical platforms are powered by SQL Server. Often some detective work could be needed to locate undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may have survived on staff PCs and laptops that were off line at the time of the ransomware attack. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to defend against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by any user including root users.
- Setting up advanced antivirus/ransomware protection: Progent's Active Security Monitoring uses SentinelOne's machine learning technology to give small and mid-sized companies the advantages of the same anti-virus technology deployed by many of the world's largest corporations such as Netflix, Visa, and NASDAQ. By providing in-line malware blocking, detection, mitigation, recovery and analysis in one integrated platform, Progent's ASM cuts total cost of ownership, streamlines administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
- Negotiation with the hacker Progent is experienced in negotiating ransom settlements with hackers. This calls for working closely with the victim and the insurance provider, if there is one. Services include establishing the kind of ransomware used in the assault; identifying and making contact with the hacker; testing decryption capabilities; deciding on a settlement amount with the victim and the insurance provider; negotiating a settlement and timeline with the TA; checking compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency transfer to the TA; acquiring, reviewing, and operating the decryptor tool; troubleshooting failed files; building a pristine environment; mapping and reconnecting datastores to reflect exactly their pre-encryption state; and recovering machines and services.
- Forensics: This process involves learning the ransomware assault's progress across the network from beginning to end. This history of how a ransomware attack travelled within the network assists your IT staff to evaluate the damage and uncovers vulnerabilities in security policies or processes that need to be rectified to prevent future break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to look for variations. Forensic analysis is commonly given a high priority by the cyber insurance provider. Because forensics can be time consuming, it is essential that other important activities like business resumption are pursued concurrently. Progent maintains a large team of IT and data security professionals with the knowledge and experience required to carry out activities for containment, operational resumption, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has delivered remote and onsite IT services across the U.S. for more than two decades and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have earned high-level certifications in core technology platforms such as Cisco networking, VMware, and major distributions of Linux. Progent's data security experts have earned industry-recognized certifications such as CISM, CISSP-ISSAP, GIAC, and CMMC 2.0. (See Progent's certifications). Progent also offers top-tier support in financial and ERP application software. This breadth of expertise allows Progent to salvage and integrate the surviving pieces of your IT environment after a ransomware attack and reconstruct them quickly into an operational system. Progent has worked with top cyber insurance providers including Chubb to help organizations clean up after ransomware attacks.
Contact Progent for Ransomware System Restoration Services in Southlake
For ransomware system restoration services in the Southlake metro area, call Progent at 800-462-8800 or go to Contact Progent.