Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. For this reason, ransomware assaults are commonly launched on weekends and at night, when support personnel are likely to be slower to recognize a breach and are less able to mount a quick and forceful response. The more lateral movement ransomware can manage inside a victim's system, the more time it will require to restore core IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to carry out the time-critical first phase in responding to a ransomware assault by containing the malware. Progent's remote ransomware engineers can assist businesses in the Columbus area to identify and isolate breached servers and endpoints and protect undamaged resources from being compromised.

If your system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Columbus
Modern strains of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online data and infiltrate any available system restores. Files synchronized to the cloud can also be impacted. For a vulnerable environment, this can make system recovery nearly impossible and effectively sets the IT system back to the beginning. Threat Actors (TAs), the cybercriminals responsible for ransomware attack, insist on a ransom fee in exchange for the decryption tools required to unlock scrambled files. Ransomware attacks also try to steal (or "exfiltrate") information and hackers require an extra ransom for not publishing this data or selling it. Even if you are able to restore your network to an acceptable date in time, exfiltration can pose a big problem according to the nature of the downloaded information.

The recovery process subsequent to ransomware attack involves a number of crucial stages, most of which can be performed concurrently if the response team has a sufficient number of members with the necessary skill sets.

  • Containment: This urgent first step involves arresting the lateral progress of ransomware within your IT system. The more time a ransomware attack is allowed to run unrestricted, the more complex and more expensive the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery experts. Containment processes consist of isolating infected endpoints from the rest of network to block the contagion, documenting the environment, and protecting entry points.
  • System continuity: This covers restoring the IT system to a basic acceptable degree of capability with the least downtime. This process is typically the top priority for the victims of the ransomware attack, who often see it as a life-or-death issue for their business. This activity also demands the broadest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, productivity and line-of-business apps, network architecture, and secure endpoint access. Progent's recovery experts use state-of-the-art collaboration platforms to coordinate the multi-faceted recovery process. Progent appreciates the importance of working rapidly, tirelessly, and in unison with a client's managers and IT group to prioritize tasks and to get critical services back online as fast as possible.
  • Data restoration: The effort necessary to restore files damaged by a ransomware assault depends on the state of the systems, how many files are affected, and which restore techniques are needed. Ransomware assaults can take down pivotal databases which, if not properly closed, might have to be reconstructed from scratch. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server depend on AD, and many manufacturing and other mission-critical applications depend on Microsoft SQL Server. Some detective work could be needed to locate clean data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on employees' PCs and notebooks that were off line during the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to defend against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including root users.
  • Implementing advanced antivirus/ransomware protection: Progent's ProSight Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the advantages of the identical anti-virus technology used by many of the world's largest corporations such as Walmart, Citi, and Salesforce. By providing in-line malware blocking, classification, containment, repair and forensics in a single integrated platform, Progent's ProSight ASM lowers total cost of ownership, simplifies administration, and expedites recovery. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with hackers. This requires working closely with the victim and the cyber insurance carrier, if any. Activities include determining the kind of ransomware involved in the assault; identifying and making contact with the hacker persona; testing decryption capabilities; budgeting a settlement with the ransomware victim and the cyber insurance provider; establishing a settlement amount and timeline with the TA; checking compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the TA; receiving, learning, and operating the decryption tool; debugging failed files; building a pristine environment; mapping and connecting datastores to reflect precisely their pre-attack condition; and reprovisioning computers and software services.
  • Forensic analysis: This process is aimed at uncovering the ransomware assault's storyline across the targeted network from beginning to end. This history of the way a ransomware attack progressed within the network assists your IT staff to assess the impact and highlights weaknesses in security policies or processes that need to be corrected to avoid future break-ins. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to check for changes. Forensics is usually assigned a high priority by the cyber insurance carrier. Since forensic analysis can take time, it is essential that other important recovery processes such as business continuity are executed concurrently. Progent maintains an extensive team of information technology and security professionals with the knowledge and experience needed to carry out activities for containment, business continuity, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has provided online and onsite IT services throughout the United States for over two decades and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes professionals who have earned advanced certifications in core technology platforms including Cisco infrastructure, VMware, and major Linux distros. Progent's cybersecurity experts have earned internationally recognized certifications such as CISM, CISSP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also offers guidance in financial and Enterprise Resource Planning application software. This broad array of skills gives Progent the ability to salvage and integrate the undamaged pieces of your IT environment after a ransomware attack and rebuild them quickly into a viable network. Progent has collaborated with leading insurance providers including Chubb to assist businesses clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Expertise in Columbus
For ransomware system restoration consulting services in the Columbus metro area, phone Progent at 800-462-8800 or see Contact Progent.


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