Ransomware Hot Line: 800-462-8800
24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware requires time to steal its way across a target network. Because of this, ransomware assaults are commonly unleashed on weekends and late at night, when support personnel are likely to be slower to become aware of a breach and are least able to organize a quick and forceful defense. The more lateral progress ransomware is able to manage within a target's network, the more time it takes to restore core operations and scrambled files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to guide organizations to take the urgent first step in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware experts can help organizations in the Milwaukee metro area to locate and quarantine breached devices and guard clean resources from being penetrated.
If your system has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Expertise Offered in Milwaukee
Current strains of ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online files and attack any available backups. Files synchronized to the cloud can also be corrupted. For a poorly defended environment, this can make system restoration nearly impossible and basically throws the IT system back to square one. Threat Actors (TAs), the hackers behind a ransomware attack, demand a ransom fee in exchange for the decryption tools required to recover scrambled data. Ransomware attacks also try to exfiltrate information and TAs demand an extra ransom in exchange for not publishing this data on the dark web. Even if you are able to rollback your system to an acceptable date in time, exfiltration can be a big problem depending on the sensitivity of the stolen data.
The restoration process after a ransomware breach involves a number of crucial phases, the majority of which can be performed concurrently if the response workgroup has enough people with the required experience.
- Containment: This urgent initial step requires blocking the lateral spread of the attack across your network. The more time a ransomware assault is permitted to run unrestricted, the more complex and more costly the recovery effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware response engineers. Quarantine processes consist of cutting off affected endpoint devices from the network to minimize the contagion, documenting the IT system, and securing entry points.
- System continuity: This involves bringing back the network to a minimal acceptable degree of functionality with the shortest possible downtime. This process is usually at the highest level of urgency for the victims of the ransomware attack, who often see it as a life-or-death issue for their business. This activity also demands the broadest array of IT skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, productivity and line-of-business apps, network topology, and safe endpoint access. Progent's recovery experts use state-of-the-art collaboration platforms to organize the multi-faceted restoration effort. Progent understands the urgency of working rapidly, continuously, and in unison with a customer's management and network support group to prioritize activity and to put vital services on line again as fast as feasible.
- Data restoration: The work necessary to recover data damaged by a ransomware assault depends on the condition of the systems, the number of files that are encrypted, and what restore methods are needed. Ransomware attacks can take down critical databases which, if not carefully shut down, might need to be reconstructed from scratch. This can include DNS and AD databases. Microsoft Exchange and SQL Server rely on AD, and many financial and other mission-critical applications are powered by Microsoft SQL Server. Some detective work could be required to find clean data. For example, non-encrypted Outlook Email Offline Folder Files may exist on employees' PCs and notebooks that were not connected during the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to defend against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by anyone including root users.
- Implementing advanced AV/ransomware protection: Progent's ProSight Active Security Monitoring uses SentinelOne's machine learning technology to offer small and mid-sized companies the advantages of the identical AV technology used by some of the world's biggest corporations such as Walmart, Citi, and NASDAQ. By delivering real-time malware blocking, identification, mitigation, repair and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring lowers total cost of ownership, streamlines management, and promotes rapid recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with hackers. This calls for working closely with the ransomware victim and the cyber insurance carrier, if any. Activities consist of establishing the kind of ransomware used in the assault; identifying and making contact with the hacker; verifying decryption capabilities; deciding on a settlement with the victim and the cyber insurance provider; negotiating a settlement amount and schedule with the TA; checking adherence to anti-money laundering sanctions; carrying out the crypto-currency disbursement to the TA; receiving, learning, and using the decryptor tool; troubleshooting decryption problems; creating a pristine environment; mapping and connecting datastores to match exactly their pre-encryption state; and recovering computers and services.
- Forensic analysis: This activity involves learning the ransomware assault's storyline across the targeted network from start to finish. This audit trail of how a ransomware attack travelled through the network assists your IT staff to evaluate the impact and brings to light vulnerabilities in policies or work habits that need to be rectified to avoid later breaches. Forensics entails the review of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and core Windows systems to check for changes. Forensics is typically assigned a high priority by the insurance carrier. Since forensic analysis can be time consuming, it is critical that other important recovery processes like operational resumption are pursued in parallel. Progent has a large team of information technology and cybersecurity experts with the knowledge and experience needed to perform the work of containment, operational continuity, and data recovery without disrupting forensics.
Progent's Background
Progent has delivered remote and on-premises IT services throughout the U.S. for over two decades and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes professionals who have been awarded high-level certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's cybersecurity experts have earned industry-recognized certifications including CISA, CISSP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also offers guidance in financial management and Enterprise Resource Planning application software. This breadth of expertise allows Progent to salvage and consolidate the undamaged pieces of your IT environment following a ransomware intrusion and reconstruct them rapidly into an operational system. Progent has worked with top insurance carriers like Chubb to help businesses clean up after ransomware attacks.
Contact Progent for Ransomware System Restoration Services in Milwaukee
For ransomware recovery consulting in the Milwaukee metro area, phone Progent at 800-462-8800 or visit Contact Progent.