Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. Because of this, ransomware assaults are commonly launched on weekends and late at night, when IT staff may be slower to recognize a penetration and are least able to mount a quick and forceful defense. The more lateral progress ransomware is able to manage inside a target's system, the more time it takes to recover core operations and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist you to complete the time-critical first phase in responding to a ransomware attack by putting out the fire. Progent's remote ransomware experts can assist organizations in the Spokane area to locate and quarantine infected servers and endpoints and guard clean assets from being penetrated.

If your network has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Spokane
Current variants of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online files and attack any accessible backups. Files synched to the cloud can also be impacted. For a poorly defended environment, this can make automated restoration nearly impossible and effectively knocks the datacenter back to square one. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, demand a ransom fee in exchange for the decryptors needed to unlock scrambled files. Ransomware assaults also try to exfiltrate files and hackers demand an additional ransom in exchange for not publishing this data or selling it. Even if you are able to restore your system to a tolerable date in time, exfiltration can be a big problem depending on the sensitivity of the downloaded data.

The restoration work subsequent to ransomware penetration has a number of distinct stages, most of which can be performed concurrently if the recovery workgroup has enough people with the required experience.

  • Containment: This urgent first response involves arresting the sideways spread of ransomware across your IT system. The more time a ransomware assault is allowed to run unchecked, the longer and more costly the recovery process. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery engineers. Quarantine processes consist of isolating infected endpoint devices from the network to block the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This covers bringing back the network to a basic useful level of capability with the least delay. This process is usually at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This project also demands the widest range of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, office and mission-critical applications, network topology, and safe remote access. Progent's recovery team uses advanced collaboration tools to coordinate the complex recovery effort. Progent understands the urgency of working quickly, continuously, and in concert with a client's management and network support group to prioritize activity and to put essential services on line again as quickly as feasible.
  • Data restoration: The work required to restore data impacted by a ransomware assault depends on the state of the systems, the number of files that are affected, and what recovery methods are required. Ransomware assaults can take down key databases which, if not properly shut down, may have to be rebuilt from scratch. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server depend on Active Directory, and many financial and other business-critical applications are powered by SQL Server. Often some detective work could be needed to locate clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and notebooks that were off line during the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including administrators.
  • Implementing advanced antivirus/ransomware defense: Progent's Active Security Monitoring incorporates SentinelOne's machine learning technology to offer small and medium-sized companies the benefits of the identical AV tools deployed by many of the world's biggest enterprises such as Walmart, Citi, and Salesforce. By delivering real-time malware blocking, classification, mitigation, repair and analysis in a single integrated platform, Progent's Active Security Monitoring reduces total cost of ownership, streamlines administration, and expedites recovery. SentinelOne's next-generation endpoint protection engine built into in Progent's ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with hackers. This requires working closely with the ransomware victim and the cyber insurance provider, if any. Services include determining the kind of ransomware involved in the assault; identifying and establishing communications the hacker persona; testing decryption capabilities; budgeting a settlement with the victim and the insurance provider; establishing a settlement amount and timeline with the TA; confirming compliance with anti-money laundering sanctions; carrying out the crypto-currency transfer to the hacker; receiving, learning, and operating the decryption tool; troubleshooting decryption problems; creating a pristine environment; remapping and reconnecting datastores to match precisely their pre-encryption condition; and reprovisioning physical and virtual devices and software services.
  • Forensic analysis: This process involves learning the ransomware assault's progress across the network from beginning to end. This history of the way a ransomware attack progressed through the network assists your IT staff to evaluate the impact and brings to light shortcomings in policies or processes that need to be corrected to avoid future break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, schedulers, and basic Windows systems to detect variations. Forensic analysis is typically assigned a top priority by the cyber insurance provider. Because forensics can take time, it is essential that other key activities like operational resumption are pursued in parallel. Progent has a large team of information technology and cybersecurity professionals with the knowledge and experience required to carry out activities for containment, operational resumption, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has delivered remote and onsite IT services across the U.S. for more than two decades and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes consultants who have earned advanced certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security consultants have earned industry-recognized certifications including CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (Refer to Progent's certifications). Progent also offers top-tier support in financial management and ERP application software. This breadth of skills gives Progent the ability to salvage and integrate the surviving parts of your IT environment after a ransomware intrusion and reconstruct them rapidly into a functioning network. Progent has collaborated with top cyber insurance carriers like Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware Recovery Consulting Services in Spokane
For ransomware system restoration consulting in the Spokane metro area, call Progent at 800-462-8800 or see Contact Progent.


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