Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. Because of this, ransomware attacks are typically unleashed on weekends and at night, when support staff may take longer to recognize a break-in and are least able to mount a rapid and forceful response. The more lateral progress ransomware is able to make within a target's network, the more time it will require to restore basic operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to complete the urgent first phase in mitigating a ransomware attack by stopping the bleeding. Progent's online ransomware engineers can help businesses in the Scottsdale area to locate and isolate breached servers and endpoints and protect undamaged resources from being penetrated.

If your network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Scottsdale
Modern strains of crypto-ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online files and invade any available backups. Files synchronized to the cloud can also be corrupted. For a vulnerable network, this can make system recovery nearly impossible and effectively throws the IT system back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware assault, insist on a settlement fee for the decryption tools required to recover scrambled data. Ransomware assaults also try to exfiltrate information and hackers demand an additional payment in exchange for not posting this data on the dark web. Even if you are able to rollback your network to a tolerable point in time, exfiltration can pose a major issue according to the nature of the stolen data.

The recovery work subsequent to ransomware attack involves several distinct phases, the majority of which can be performed concurrently if the recovery team has a sufficient number of people with the required skill sets.

  • Containment: This time-critical initial response requires blocking the sideways progress of ransomware within your IT system. The more time a ransomware attack is allowed to go unchecked, the longer and more costly the recovery process. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery experts. Containment processes consist of isolating affected endpoints from the network to restrict the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves bringing back the IT system to a minimal acceptable degree of functionality with the least downtime. This effort is usually the top priority for the victims of the ransomware assault, who often see it as an existential issue for their company. This activity also requires the widest range of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, productivity and line-of-business apps, network topology, and secure endpoint access. Progent's ransomware recovery team uses advanced collaboration tools to organize the complex recovery process. Progent appreciates the urgency of working rapidly, continuously, and in unison with a customer's management and IT group to prioritize tasks and to put essential resources back online as quickly as feasible.
  • Data restoration: The effort necessary to restore data damaged by a ransomware assault varies according to the state of the network, how many files are affected, and which recovery methods are needed. Ransomware assaults can destroy key databases which, if not properly shut down, might have to be rebuilt from the beginning. This can include DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many ERP and other business-critical applications depend on SQL Server. Some detective work could be required to locate clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on employees' desktop computers and notebooks that were not connected during the attack. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to protect against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by any user including administrators or root users.
  • Deploying advanced AV/ransomware defense: Progent's ProSight ASM incorporates SentinelOne's machine learning technology to offer small and mid-sized businesses the benefits of the same anti-virus technology used by many of the world's biggest enterprises including Netflix, Visa, and Salesforce. By delivering real-time malware blocking, identification, mitigation, recovery and analysis in one integrated platform, Progent's ProSight ASM reduces TCO, simplifies administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine built into in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This requires close co-operation with the ransomware victim and the cyber insurance carrier, if there is one. Services consist of establishing the type of ransomware involved in the assault; identifying and making contact with the hacker persona; verifying decryption capabilities; budgeting a settlement with the ransomware victim and the cyber insurance carrier; establishing a settlement amount and schedule with the hacker; checking adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the TA; acquiring, reviewing, and using the decryptor tool; debugging failed files; creating a pristine environment; remapping and connecting datastores to match precisely their pre-attack condition; and recovering physical and virtual devices and software services.
  • Forensics: This process involves uncovering the ransomware assault's progress throughout the targeted network from start to finish. This audit trail of how a ransomware attack travelled within the network helps your IT staff to assess the impact and uncovers vulnerabilities in security policies or processes that should be corrected to prevent future break-ins. Forensics involves the review of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect variations. Forensic analysis is usually assigned a top priority by the cyber insurance carrier. Because forensics can be time consuming, it is vital that other important activities such as business resumption are executed concurrently. Progent maintains a large team of IT and security professionals with the skills required to carry out activities for containment, business resumption, and data recovery without interfering with forensics.
Progent's Background
Progent has provided remote and onsite network services throughout the United States for over 20 years and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes consultants who have been awarded advanced certifications in foundation technology platforms such as Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's cybersecurity experts have earned prestigious certifications such as CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also has guidance in financial management and Enterprise Resource Planning application software. This breadth of expertise gives Progent the ability to identify and consolidate the surviving pieces of your network after a ransomware assault and reconstruct them quickly into a functioning network. Progent has worked with leading insurance carriers including Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware Recovery Services in Scottsdale
For ransomware system recovery consulting in the Scottsdale area, phone Progent at 800-462-8800 or go to Contact Progent.


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