Affordable Computer Troubleshooting from Microsoft certified Consultants for Companies in Costa Mesa, CA
By offering world-class know-how whenever you need it, making available specialized expertise for key applications, offering high-value services like virtual server hosting, invoicing only for services delivered, and requiring no setup fees or retainers for standard services, Progent helps you to maximize the business value of your It network and minimize support costs. Progent recognizes that information system protection, reliability, and performance are just as important to small companies as to large enterprises but that small organizations don't have the economy of scale to spend heavily in computer networks and internal service staffs. Progent's fundamental value proposition is that no network support firm can match Progent's capability to provide the IT support your business requires when you require it and at a cost you can justify.

For mid-size and large companies, Progent offers co-sourcing and project management services to supplement the skills of your internal IT support team. Co-sourcing can save money and minimize technical risks for major IT initiatives like software development, disaster recover/business continuity planning, network security audits, merging datacenters, or software migrations.

Progent can in addition provide the services of certified consultants to help your company to design and implement a sensible cloud computing strategy.

Key Technical Areas Supported by Progent for Costa Mesa, California Businesses
A Microsoft-certified Partner IT service firm that maintains a large team of Cisco CCIE networking consultants and Apple accredited engineers, Progent provides emergency troubleshooting and low-cost online consulting to Costa Mesa, CA companies for a wide array of information technologies including:

Support Delivery Options Available for Costa Mesa, California Businesses
Progent has a variety of options for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, and network administration. Progent's paradigm for delivering computer support is built on the Call Center operational structure common to big IT groups. Progent's Help Desk Service Mechanism promotes rapid support, comprehensive activity records, consistent follow-through, and tight expense monitoring for an array of network support delivery options that include remote repairs, in-person help, and top-level consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) provides urgent and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's certified service professionals can assist customers to troubleshoot and repair hardware and software problems without the cost or time loss of in-person support visits. The experience of Progent's IT consultants makes it possible to handle the majority of IT problems rapidly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-accessible registration process for first-time clients to address urgent network problems and Progent bills per minute with no startup charges or time minimums, so you pay only for the help you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Learn additional information about Progent's online computer support expertise.

  • Onsite Service
    Progent provides on-site technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online service experts to give small and midsize companies the best of both worlds: hands-on support professionals when you need them plus the remote help of Progent's seasoned team of IT engineers, security professionals, and business application developers. The response time for in-person service calls is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Learn more about how and why to sign up for Progent's in-person network support.

  • Phone Support
    Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most issues. For details, see Online Help Desk Services.

  • Shared Help Desk Services
    Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's pool of veteran technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the top PSA tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics. For details, visit Progent's shared Help Desk services.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of world-class consultants who can deliver assistance with vital products and technologies including Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero penetration test products, company-wide network security consulting, non-stop network design, virtual server solutions, plus configuration, programming and training for business programs such as accounting, ERP, business analytics, sales automation, and productivity suites. Progent can help with short-term projects such as site relocations and major system upgrades, longer term projects such as upgrading an older MRP platform to a current Microsoft Dynamics 365 solution, relational database application programming and administration services, and web design, continuing support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and network management, or emergency response like data restoration and malware cleanup.

  • Network Infrastructure Expertise for Telecommuters
    Progent can help small and medium-size businesses to plan, set up and troubleshoot the infrastructure to support work-from-home employees. Aspects of infrastructure for which Progent's experts can deliver support include safe and efficient VPN connections, Virtual Desktop Infrastructure (VDI) software, router configuration, wireless LAN planning and deployment, and robust Internet connections. To find out about Progent's infrastructure support services for a remote workforce, go to network infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small or midsize organization's production servers in an environment that not only delivers the top level of fault-tolerance and scalability but that is in addition easy for clients to migrate to another support firm or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is based on tested virtualization technologies that permit small businesses with mixed networks to save significantly on the costs of capital equipment, system maintenance, and network administration while getting world-class dependability and an unprecedented level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered package, can support the multi- OS and non- standardized networks typical of smaller companies, and retains ownership of the software in the customer's hands so that migrating to a different virtual system is fast, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced online consulting services to help organizations of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that combine local IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the entire threat progression including protection, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, optimize and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to provide centralized control and comprehensive security for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so all potential problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core system software and office productivity applications important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly sophisticated collection of infrastructure technologies including firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's CISSP-Certified security consultants, CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance professionals offer a business-wide perspective on network security and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help companies meet industry standards and government requirements for IT information protection and reporting.

The breadth and size of Progent's engineering team offer a unique set of advantages to clients trying to maximize the productivity of their IT system within a realistic budget. These advantages include:

  • Best Industry Practices
    Progent's team of Microsoft and Cisco Premier experts average longer than ten years of real-world industry experience, in the trenches of network support, performing a wide range of IT projects for an extensive array of customers. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support staff. This ensures that you get not just world-class IT capability, but also a consultant with field-tested methods for solving real-world network problems efficiently. Learn additional information about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site visits per minute. As a result, you pay exclusively for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no sign-up fee and requires no monthly commitment for support services provided during normal business hours. Many service firms demand large minimum payments or bill in increments of a quarter hour or longer. Progent's small pricing granularity eliminates big invoices for fast repairs. An additional advantage of granular invoicing is that customers won't be inclined to permit minor issues to fester until they become major ones. Read additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or local support firms who provide scant documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports given by every staff member to every customer. The practice of documenting and archiving service activity allows more efficient service and eliminates a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to release vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to clients. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent faces little competition. Small businesses who work with independent consultants or who maintain in-house support staffs gain when Progent passes on information about new technology and proven methodologies to make their networks more robust, secure, and efficient. Read more details concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Costa Mesa, California company wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Fast Remote Network Assistance
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002-2026 Progent Corporation. All rights reserved.