Corpus Christi Consultants for Network Service Companies

Progent's Consulting, Help Desk, and Ticketing for Network Service Firms in Corpus Christi
Progent's consulting services for network service firms in Corpus Christi Texas allows your company to offer your clients Progent's consulting expertise and Help Desk support with your company's own branding as a transparent augmentation of your regular IT support team. These services can ease the way for you to grow your revenue, close gaps in your service offerings, satisfy your customers, and improve your profits.

Progent's team of network infrastructure experts, PC integration and troubleshooting technicians, IT administrators, and cybersecurity consultants have acted as seamless adjuncts to the support groups of some of the country's largest IT service businesses. Progent's breadth and depth of expertise allows you to widen the scope of your IT support business, and Progent's close integration with your support team lets you promote and preserve your company's brand.

Progent is an IT consulting firm with 20 years of experience delivering online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network engineers of any independent computer support firm in the world. Progent has delivered online technical support and advanced consulting to clients in every state in the country. (See recommendations from Progent's clients.)

Reselling Progent's Support Services Under Your Branding
Progent's consulting program for IT service providers features transparent resale to your customers of world-class services. Progent invoices your firm exclusively and performs under your instructions to provide your customers support services under your brand. Also, Progent offers an affordable Off-hours Support Program for clients who need 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing is the enabling technology behind a successful service desk. But full-featured ticketing systems are not just costly to acquire and staff, but challenging to configure and maintain. Smaller IT support organizations rarely have the required budget or personnel. Progent's Call Center and ticketing program offers IT support organizations an affordable way to keep their custom branding while delivering their customers world-class desktop support services built around a best-of-breed ticketing system and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing solution for IT support firms leverages Progent's sizable investments in advanced ticketing technology, a remote desktop support team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing services allow you to increase your physical and virtual support workload, the diversity of technical issues your business can take on, the number of geographies you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT support firms include:

• Progent's online desktop service staff provides Level 1 end user help with 1-hour SLA to begin work during normal work hours.
• Normal support times are 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended hours support is available at extra cost.
• Optional onsite support in larger metro areas is available across the country at additional cost.
• You retain full control of your customers and invoicing.
• Your customers enter incident reports by means of your branded Internet portal, an 800 number, or by sending an email to your dedicated mailbox.
• Each client request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and modified online while they are active.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for IT service firms allows your support team to become a single source for virtually all technical guidance and troubleshooting your customers may require. You can build your team and strategic IT skills at your own pace without being forced to say no to opportunities due to a lack of expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for IT Service Firms include:

• Transparent Service Delivery: Progent acts as a transparent extension of your in-house support team, under your coordination, and invoices you instead of your customer.
• Granular Billing: Progent bills by the minute to minimize expenses.
• Detailed Service Documentation: Progent utilizes an advanced documentation system to ensure that all services delivered are fully described. This allows your IT support organization to transfer account assignments to in-house consultants once you have sufficient staff and relevant technical skills.

• Safely Expand Your Service Practice: You can quickly and efficiently take on additional opportunities outside your main fields of excellence and open additional geographies without exposure to the risks involved with expanding your head count too quickly.
• Re-enforce Your Brand: You can improve your positioning as a full-spectrum network service provider by delivering more solutions to more clients under your own brand.
• Flesh Out Your IT Support Catalog: Progent can provide top-tier support in a broad array of technologies and can be a dependable reservoir of skills for expanding your IT support operations.
• Fast Escalation: Thanks to a sizable team of top-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
• Keep Your Customers Satisfied: Satisfied customers are loyal. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for expertise outside the fold.
• Online Support Professionals: For two decades, Progent has provided online network support ranging from Help Desk services to high-level consulting. Efficient remote support cuts costs and produces fast results.
• Top Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts hold top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's technology certifications.

Progent's Practice Areas for Corpus Christi, Texas Organizations
Progent's nationwide team of certified consultants offers Corpus Christi, Texas organizations a wide array of remote technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service firms include:

Find Out More About Progent's Reseller Program for Network Service Firms in Corpus Christi, Texas
To learn additional details about Progent's reseller support for IT service firms in Corpus Christi, Texas, call 1-800-993-9400 or refer to Contact Progent.