Expanding your remote workforce may have a major impact on IT architecture, security, and company processes. Progent has 20 years of background helping SMBs to plan, deploy, manage, tune, and debug IT environments that support a remote workforce. Progent can assist your Corpus Christi company to select the right technologies and follow leading practices in building and operating a safe virtual solution for teleworkers that promotes collaboration and returns top value. Progent can provide support services that go from on demand expertise for getting you past occasional technical bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can assist Corpus Christi, Texas companies to with any aspect of building a high-functioning telecommuting ecosystem by delivering network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk augmentation, data security, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for At-Home Workers
A fast, company-wide switchover to a from-home business model, which might be activated by an epidemic or as part of a business continuity preparedness plan, can overstretch even a well-staffed internal Support Desk. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Help Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk support services leverage Progent's extensive network of online IT support experts combined with enterprise-class ticketing and tracking technology to provide an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC technical support from initial service requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to track or edit their active trouble tickets, enter information, and append screen captures and relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to resolve complex problems. For details, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Support Desk Augmentation Service allows your business to supplement your current Call Desk team by sharing responsibilities for Help Desk Call Center services seamlessly between your regular support organization and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service is based on a collective support model based on the leading professional services automation (PSA) tool for managing help requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. For information about how Progent's Support Desk Supplementation Services can help your company to deliver world-class desktop support to your at-home workforce, refer to Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing an efficient telecommuter solution for your Corpus Christi, Texas organization, call 1-800-993-9400 or visit Contact Progent.