Low-cost Computer Troubleshooting from Microsoft premier Consultants for Businesses in Corona, CA
By offering world-class know-how whenever you need it, making available in-depth expertise for critical applications, offering high-value services like virtual server hosting, billing only for help you receive, and requiring no setup or retainer fees for standard services, Progent helps your company to increase the competitive value of your information system and reduce support costs. Progent understands that information system security, reliability, and efficiency are just as important to small businesses as to major corporations but that smaller organizations don't have the economy of scale to invest heavily in computer technology and internal service staffs. Progent's fundamental value proposition is that no IT support firm can match Progent's ability to deliver the IT support your company needs when you require it and at a cost you can justify.

For mid-size and large businesses, Progent offers co-sourcing services to add to the skills of your in-house network service staff. Co-sourcing can reduce expenses and minimize technical risks for major projects like software development, disaster recovery planning, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition provide access to accredited consultants to help your business to plan and implement your cloud strategy.

Main Products and Technologies Supported by Progent for Businesses in Corona, California
Progent provides the support of certified experts for all aspects of network technology deployed in small companies. Products and technologies supported by Progent's consultants include:

Support Delivery Options Available for Corona, California Companies
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, consulting, and IT management. Progent's model for providing IT support services is built on the Call Center structure familiar to big IT support organizations. Progent's Contact Center Service Model promotes rapid support, thorough service documentation, reliable follow-up, and strict expense control across an array of network service delivery options that include remote repairs, on-premises support, and top-level consulting.

  • Online Service
    Progent's Technical Response Center (TRC) offers emergency and routine online assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can help customers to troubleshoot and repair hardware and software problems without the cost or delay of in-person service calls. The experience of Progent's network consultants allows them to resolve most network issues rapidly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-accessible signup process for new clients to accommodate urgent situations and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the assistance you receive. Experts available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn additional information about Progent's online network troubleshooting services.

  • On-site Service
    Progent provides on-site technical assistance for signed-up clients in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote service engineers to deliver small and midsize companies the optimal solution: onsite service technicians when you require them plus the on-line expertise of Progent's worldwide team of IT engineers, security professionals, and business application developers. The wait time for in-person support calls is usually less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more concerning why to register for Progent's in-person computer support.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most problems. for more information, refer to Help Desk Services.

  • Help Desk Sharing Services
    Progent's Help Desk sharing services make it possible for your business to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the leading professional services automation (PSA) tool for managing service requests, ticketing, ownership, status tracking, and metrics. For more information, refer to Progent's shared Help Desk services.

  • IT Consulting Services
    Progent offers small businesses affordable access to enterprise-class consultants who can provide assistance with vital products and technologies including Windows Server 2022 planning and migration services, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero threat assessment products, company-wide network security engineering, fault tolerant it system design, server virtualization solutions, plus configuration, customization and training for small business software including financials, ERP, reporting, sales automation, and productivity packages. Progent can help with one-time projects such as site moves and major system migrations, extended projects like upgrading a legacy MRP platform to a current Microsoft Dynamics 365 solution, database software development and DBA support, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or urgent services such as disaster recovery and virus cleanup.

  • Infrastructure Consulting Expertise for Teleworkers
    Progent can assist small and medium-size companies to plan, configure and debug the network infrastructure to support telecommuters. Aspects of infrastructure for which Progent's experts offer guidance include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) platforms, router integration, Wi-Fi LAN design and deployment, and robust Internet connections. For information about Progent's network infrastructure support services for telecommuters, go to infrastructure expertise for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small organization's production servers in an environment that not only provides the highest degree of fault-tolerance and expandability but that is in addition easy for clients to transfer to another service firm or to bring in-house if your situation warrants it. Progent's Private Cloud hosting service is structured around tested virtualization techniques that permit companies with mixed networks to benefit significantly on the expense of capital equipment, system maintenance, and network administration while achieving enterprise-class dependability and an unparalleled degree of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered solution, can handle the multi- platform and loosely standardized environments common with small businesses, and retains ownership of the licenses in the client's possession so that migrating to a different virtualized system is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert remote support services to help organizations of all sizes connect their networks with popular public clouds including Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that combine on-premises IT assets as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's value-priced ProSight family of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the complete malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-premises device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating appliances that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of top data security vendors to deliver centralized management and comprehensive security for your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so any looming problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup system that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated collection of network products such as firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-Certified security consultants, CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance professionals can provide a company-wide view of system protection and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business standards and government requirements for network data protection and incident reporting.

The scope and depth of Progent's consulting team bring a powerful array of advantages to organizations wishing to increase the productivity of their IT network within an affordable budget. These advantages include:

  • Best Industry Practices
    Progent's staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry experience, at the forefront of network support, performing a wide range of technical projects for an extensive array of customers. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its support staff. This means that you get not just world-class IT skills, but also a support engineer with field-tested approaches for repairing real-world IT problems efficiently. Find out additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for remote service and in-person visits per minute. Consequently, you are charged just for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no service activation charge and asks no retainer for support services delivered during normal business hours. Many service firms demand large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with big invoices for quick fixes. Another benefit of granular pricing is that you won't be tempted to permit incipient problems to stay unaddressed until they become major problems. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Support
    Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support firms who provide minimal documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation sent by each staff member to each client. The practice of detailing and archiving support records allows more effective support and eliminates a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who won't let go of the keys to the kingdom. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Small companies who work with freelance consultants or who employ in-house IT personnel gain when Progent transfers information about new technology and proven processes to make their networks more robust, secure, and efficient. Learn more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Corona, California business needs to contact Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Assistance
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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