Expert Remote Support for Coral Springs, Florida Small Business Computers from Microsoft Certified Consultants
Small businesses have typically been underserved by major network service organizations. Many small companies permit themselves to become overly reliant on individual engineers or small support firms who don't have the bandwidth or comprehensive knowledge to react promptly or efficiently to network emergencies. Other small businesses resort to giant service providers that employ personnel able to provide by-the-numbers solutions to ordinary problems but who do not have the background and technical scope to handle the diversity of configurations and absence of standards that characterizes small business information networks.

Progent's proven approach to providing low-cost and effective technical service to small companies has made Progent among the most respected Microsoft-certified IT service organizations in the United States. Progent has provided online support to companies in every state in the country (See Progent's customer testimonials).

For larger companies, Progent offers co-sourcing and project management support to add to the skills of your in-house IT support group. This can reduce expenses and minimize technical risks for major IT initiatives like software development, disaster recovery planning, network security audits, merging datacenters, or technology migrations.

Progent can in addition provide access to certified experts to assist your company to design and execute your cloud strategy.

Main Technologies Serviced by Progent for Businesses in Coral Springs, Florida
Progent's nationwide team of world-class experts provides assistance for virtually all aspects of information technology deployed by companies of all sizes. Practice areas supported by Progent in Coral Springs include:

Service Delivery Alternatives Available for Coral Springs, Florida Companies
Progent has a selection of alternatives for providing small companies with cost-effective IT services for technical support, consulting, and network management outsourcing. Progent's model for delivering computer support services is built on the Call Center operational structure familiar to big IT support groups. Progent's Help Desk Call Center Service Model ensures fast response, thorough service documentation, consistent follow-up, and strict cost control for an array of network support delivery options that include online troubleshooting, in-person support, and high-end consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) provides urgent and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified support professionals can assist clients to analyze and repair network problems without the expense or delay of travel for onsite support visits. The experience of Progent's network consultants allows them to handle most IT problems quickly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-accessible signup process for first-time customers to accommodate urgent situations and Progent bills by the minute with no sign-up charges or minimums, so you pay only for the support you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISA-certified security professionals. Learn additional information about Progent's remote network support expertise.

  • On-site Service
    Progent offers onsite computer support for registered customers in larger cities in the United States. Progent's onsite support personnel can work in conjunction with Progent's online support engineers to give small and midsize businesses the ideal combination: on-premises service professionals when you need them as well as the remote help of Progent's seasoned staff of network consultants, security professionals, and business application developers. The wait time for on-site support calls is usually under one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite service. Find out more concerning why to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues. for more information, refer to Online Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's shared Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's pool of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, status tracking, and metrics. To learn more, see Progent's shared Help Desk services.

  • Consulting Services
    Progent provides small and midsize companies budget-friendly availability of world-class IT professionals who can deliver assistance with critical products and technologies including Microsoft Windows Server 2022 solution design and migration services, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero threat assessment products, company-wide network protection consulting, fault tolerant network consulting, virtualization strategies, plus integration, customization and support for small business applications such as financials, ERP and MRP, business analytics, CRM, and office productivity software. Progent can provide assistance with one-time projects such as site moves and major system migrations, extended projects like customizing a legacy MRP system to a current Microsoft Dynamics or Dynamics 365 solution, relational database application programming and administration support, and web design, continuing support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or urgent services like data restoration and malware removal.

  • Network Infrastructure Guidance for Telecommuters
    Progent can help small and mid-size companies to plan, implement and debug the infrastructure for teleworkers. Areas of infrastructure where Progent's experts offer support include safe and convenient VPN connections, Virtual Desktop Infrastructure platforms, router integration, Wi-Fi network planning and deployment, and reliable Internet connections. To find out about Progent's network infrastructure consulting expertise for remote workers, see network infrastructure expertise for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest degree of fault-tolerance and expandability but that is also simple for clients to transfer to another support provider or to move internally when your business situation warrants it. Progent's Private Cloud hosting is founded on tested virtualization techniques that permit companies with mixed environments to save dramatically on the expense of capital equipment, system support, and IT management while achieving world-class availability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed solution, can handle the multi- platform and non- standardized networks common with small businesses, and keeps control of the software licenses in the customer's hands so that moving to a different virtual system is quick, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide advanced remote consulting support to help businesses of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine local resources along with public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical files, applications and virtual machines that have become lost or damaged due to component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and debug their networking hardware like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your Progent engineering consultant so all looming issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with data security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and office productivity applications used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex array of infrastructure products including firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's CISSP-Certified security experts, CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals offer a company-wide perspective on system protection and can assist with advanced security programs like SIEM solutions to help companies meet industry guidelines and government requirements for network data protection and reporting.

The breadth and size of Progent's engineering team offer a powerful array of benefits to companies trying to maximize the productivity of their information system within a realistic budget. These benefits include:

  • Best Industry Methodology
    Progent's team of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry background, at the forefront of network service, executing a broad variety of technical projects for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting team. This guarantees that you get not just world-class IT skills, but also a consultant with field-tested approaches for repairing actual network problems rapidly. Find out additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to bill for remote service and on-premises help per minute. Consequently, you are charged just for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no sign-up fee and asks no retainer for services provided during regular business hours. Many support organizations impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids king-size bills for fast solutions. An additional benefit of by-the-minute pricing is that clients are not inclined to allow minor problems to fester until they become big problems. Read more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Support
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or local service organizations who provide minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports sent by every staff member to each customer. The practice of detailing and archiving support records results in more efficient support and avoids a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who won't release the keys to the kingdom. Read more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent faces few competitors. Small businesses who utilize freelance service providers or who employ internal support personnel gain when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, protected, and efficient. Find out additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Coral Springs, Florida business wants to get in touch with Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Assistance
For fast remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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